Thanks, bud. I stand corrected. Good job, and proof positive we're a bunch of arseholes at SWA.
Well, it's your shoe, you fit it however you like. Nobody that I know who works for SWA is an ass...
I would bet if you did a big analysis you would find that people at SWA made their decision more on emotion and fedex guys based theirs more on logic (discounting a large contingent at both carriers who just went with the first phone call).
I can't say which method is better(or that better is even what we're talking about here), but I think it's the emotion that brings out the 'you don't want us, don't come here' attitude and the other method brings out the 'do whatever you decide' attitude.