BlueNose
Well-known member
- Joined
- Jul 7, 2008
- Posts
- 259
Loss of breakfast is hardly a union rallying cry. It's irksome. It's also not how you go about challenging the industry leader.
I predict you'll notice a gradual but steady accumulation of such small changes over the next couple of years - changes intended to provide some savings to the company or make some manager's job easier, but which in small ways erode employee morale and customer service. The pace is intended to be slow enough to boil a frog, but those of you who care about providing top service will notice and be frustrated because you know it doesn't have to be this way, that most of the savings are illusory in the long term, and that industry-leading service cultures aren't built like this.
Many will hardly notice, however, and will slog along in their everyday routines just doing their jobs with a slowly-growing sense of mistrust, frustration, and finally resignation. I think that's what you'll find with most FO crews outside the IBT adherents. KR may not have brought about the unionization of this group, but he's been back as the leader for 6+ years now. If he truly managed by trust, treating employees as the foundation of a service company, with an eye to long-term relationships and providing top customer service - his words published in his own book - then the union would already have been decertified. That he has not regained the trust of a majority, all of which hired on in his first term as leader, and with a truckers union as their only alternative, should speak volumes as to what you can expect. Sorry.
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