Tim47SIP
Serving for the USofA
- Joined
- Dec 5, 2001
- Posts
- 1,157
Mesaba took over for ASA two weeks ago and the line to get booked was backed up with no movement at the countes at all. The Kiosks didn't work and when I got there I asked the guy why he didn't reboot them. He didn't know how but eventually came back out with a document in his hand that told him how. Well when they rebooted the system the Kiosks came back on line and people started to get their tickets.
I thought Ok, no problem now, Wrong! We get through security and the TSA guys were telling me how messed up the Northwest folks have been since they started. TSA telling us that someone else is more screwed up than them? Growing pains I thought Then at the counter there was a Delta FA and an ASA non rev trying to get on an ASA aircraft. The Mesaba gate agent told them both that he did not know how to input the data to get them on the aircraft. A call to a supervisor at ASA didn't work because all the agent could tell the supervisor is that he is a Mesaba employee and not an ASA employee and that there was nothing he could do to board these two individuals. He said he was not trained and that there was no one he could call to tell him how to do it. He became very agitated at the supervisor when she tried to help him.
The two individuals had to rent a car and drive to PNS where they could hopefully get to ATL. Thank goodness that I was on a funded fare (doing Mil stuff) or I would have been in the same boat. Unbeleavable!
I thought Ok, no problem now, Wrong! We get through security and the TSA guys were telling me how messed up the Northwest folks have been since they started. TSA telling us that someone else is more screwed up than them? Growing pains I thought Then at the counter there was a Delta FA and an ASA non rev trying to get on an ASA aircraft. The Mesaba gate agent told them both that he did not know how to input the data to get them on the aircraft. A call to a supervisor at ASA didn't work because all the agent could tell the supervisor is that he is a Mesaba employee and not an ASA employee and that there was nothing he could do to board these two individuals. He said he was not trained and that there was no one he could call to tell him how to do it. He became very agitated at the supervisor when she tried to help him.
The two individuals had to rent a car and drive to PNS where they could hopefully get to ATL. Thank goodness that I was on a funded fare (doing Mil stuff) or I would have been in the same boat. Unbeleavable!
