VPS Mesaba station disaster

Tim47SIP

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Mesaba took over for ASA two weeks ago and the line to get booked was backed up with no movement at the countes at all. The Kiosks didn't work and when I got there I asked the guy why he didn't reboot them. He didn't know how but eventually came back out with a document in his hand that told him how. Well when they rebooted the system the Kiosks came back on line and people started to get their tickets.

I thought Ok, no problem now, Wrong! We get through security and the TSA guys were telling me how messed up the Northwest folks have been since they started. TSA telling us that someone else is more screwed up than them? Growing pains I thought Then at the counter there was a Delta FA and an ASA non rev trying to get on an ASA aircraft. The Mesaba gate agent told them both that he did not know how to input the data to get them on the aircraft. A call to a supervisor at ASA didn't work because all the agent could tell the supervisor is that he is a Mesaba employee and not an ASA employee and that there was nothing he could do to board these two individuals. He said he was not trained and that there was no one he could call to tell him how to do it. He became very agitated at the supervisor when she tried to help him.

The two individuals had to rent a car and drive to PNS where they could hopefully get to ATL. Thank goodness that I was on a funded fare (doing Mil stuff) or I would have been in the same boat. Unbeleavable!
 

Brasilia Pup

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I'm writing a RIF at every Mesaba station to let Delta what a Charlie Foxtrot situation they have created. Boarding us at D-10 with no Release in hand? No headset for pushback. No baggage paperwork. The list goes on and on. All in the name of the lowest bidder...get a clue Delta!
 

FO for life

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and i would have to say that Delta was clueless in Austin the other day when i was there...it goes both ways kids. the agents in Austin blamed Delta for the lack of training on the Northwest system and a gave them only about a weeks prep time before WFS was booted out.

FO
 

SEVEN

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Unfortunately these kinds of things are going to happen from time to time as we integrate 2 airlines into the World's Premier Global Airline. It's not a perfect system and it will take patience as employees on both ends learn the new system and become proficient with it. This does not excuse or justify the situation while passengers who are paying for a ticket and don't get a seat because a gate agent is clueless and behind the 8 ball.
Again, there will be growing pains along the way and I assume every station worker is doing their best to be as efficient as possible during these next few months of rapid change.
 

legalalien

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Unfortunately these kinds of things are going to happen from time to time as we integrate 2 airlines into the World's Premier Global Airline. It's not a perfect system and it will take patience as employees on both ends learn the new system and become proficient with it. This does not excuse or justify the situation while passengers who are paying for a ticket and don't get a seat because a gate agent is clueless and behind the 8 ball.
Again, there will be growing pains along the way and I assume every station worker is doing their best to be as efficient as possible during these next few months of rapid change.
Are you a manager? or at least want to be a manager - "Worlds Premier Global Airline" !!
 

snap145

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Welcome to what we at Pinnacle deal with on an everyday basis at DTW and MSP!!!!...this does not however reflect the XJ pilot group..so no offense guys
 

DoinTime

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Unfortunately these kinds of things are going to happen from time to time as we integrate 2 airlines into the World's Premier Global Airline.
Is the a** kissing getting you anywhere? Seems like your gunning for a management job.
 

SEVEN

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Are you a manager? or at least want to be a manager - "Worlds Premier Global Airline" !!
Not a manager or "wanna be" manager. "Worlds Premier Global Airline" comes for DAL. It's what they refer to the "new" airline in all of their publications and press releases. It's just a marketing strategy designed to make they new DAL/NWA name appear powerful and dominant. Quite effective in my opinion. Just ask Airtran in 2010.














Relax all you Value Jet lovers.....just a sarcastic joke....please don't quote this post and start 10 pages of why I suck and you don't.....and why Airtran can compete with DAL/NWA.....Please I beg you.
 

SEVEN

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Is the a** kissing getting you anywhere? Seems like your gunning for a management job.
I guess I wasn't quick enough for this genious.
Actually I am "gunning" for a management job: "Assistant to the Traveling Secretary."

BTW....how's life treating you at 9E. Hope your happy with your decision....I'm guessing not.
 

flap operator

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Same BS for the red tailed folks visiting stations now combined with DL/DCI. Even the stations that are still NWA/Airlink but consolidated to the DL gates are a disaster. DL not giving any space to the NWA operations, delaying NWA flights because the NWA agents can't get work done to get the NWA flight out.

I don't think it's a Mesaba thing... it's a DL problem trying to integrate before integration is ready to be done. No training blah blah blah. Computers not talking to each other, but combined operations are taking place? What a mess. Nice one DL.

As for the tired XJ sucks in DTW/MSP complaint. Yes - it's not great. But what do you expect? Do you think if these people were employed by PCL it would be any better? We have to wait, just like you do. I don't get angry if we're early and we have to wait. If we're ontime or late, I get angry.
 

CptMurf

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I agree with some of the above posts, all the stations that have combined and are now servicing new carriers are screwed up. ASA, Comair, DAL, Skywest stations I have seen problems with all of them. Bashing them on a public forum is not going to help though. Get over my airline is better than yours.
 

DoinTime

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BTW....how's life treating you at 9E. Hope your happy with your decision....I'm guessing not.

I can guarantee you that I have done better at Pinnacle than you have done at Mesaba.
 

SEVEN

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I can guarantee you that I have done better at Pinnacle than you have done at Mesaba.
Without going back and forth with you for the next 10 pages, Good for you. I hope your happy and wish you the best. I on the other hand disagree with you and would have never pursued a job with 9E. That's just where we disagree. But it might be the place for you. As long as you are happy with the quality of life Pinnacle brings is all that matters.
You enjoy the 200 and I'll enjoy the Saab.
Peace out........


BTW...you might want to think about changing your avatar..you're not at Mesaba anymore. You gave up your rights when I cashed your 1 million $ bankruptcy check in my account.......just say'n
 
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coonass

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I would like to say its not all mesabas fault with the ramp screw up. DL/NW have two different computers systems DL has DELTA NET and NWA has PARS. NWA is not helping any station with the PARS system. and I assume that DL is given very little guidance at all on there system right now because they themselves have to figure out which system is better and then go from there. The second thing is that mesaba doesnt have ramp crews anymore it is now called RHS which is it own handling services that delta started.
 

DoinTime

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BTW...you might want to think about changing your avatar..you're not at Mesaba anymore. You gave up your rights when I cashed your 1 million $ bankruptcy check in my account.......just say'n
I've never worked at Mesaba. This avatar represents both NW Airlinks as it was when I joined flight info in 2001. Mesaba operated the Saab and Avro and Pinnacle operated the Saab and CRJ. Its a shame you haven't been around long enough to know that.
 

SEVEN

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I've never worked at Mesaba. This avatar represents both NW Airlinks as it was when I joined flight info in 2001. Mesaba operated the Saab and Avro and Pinnacle operated the Saab and CRJ. Its a shame you haven't been around long enough to know that.
I assume you flew the Staight B at Former Express then? If so, I stand corrected. And I apologize for the error.
 

DoinTime

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I assume you flew the Staight B at Former Express then? If so, I stand corrected. And I apologize for the error.
I flew both As and Bs all over the dirty south.
 

Tim47SIP

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Missing the Point!

No one is bashing any airline. The point here is that Mesaba moved in and fired all of the ASA guys. I would have thought that Mesaba would have at least retained some of the ASA staff to keep thngs going but they put all of their own folks in there. I am sure each of the Mesaba guys are good people but they took on this operation withought being ready. They made several PA's with gate changes and kept giving out the wrong flight numbers and gates. Someone tried to put the info on the monitors and locked those up so all the info on them became a day old. I have never heard more derogitory remarks from Delta customers in my life. I was absolutely embarassed for Delta. Maybe by the time I get of of MLOA in 2015 they may have gotten their act together and hopefully Delta did not loose to many customers.

Talk about comic relief, this would have been a good documentry for prime time!
 

ASApuppy

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Talking to the MGM folks, Mesaba did come in do what could be called a recruitment even before it was announced that they would be getting the station. They were offering a splended salary of minimum wage with the kicker of NO travel benefits. There were no takers.....wonder why?
 
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