Ticket expense has nothing to do with us. Management is clueless and overpaid.We can't jump in the way back machine and return to the days when passengers didn't care how expensive their tickets were, if their bags ever arrived and how late the plane was because they had so much $ and time they did not care. The kind of problem less overproducing economy it takes to support and make a UAL of old thrive is gone. People have to step up and make things work and be productive. I know the folksy old fashion cal way of doing things grates on everyone but it was working--even in this new economy/reality.
They're outsourcing everything which is why bags are getting lost and there's a lot of poor customer service.
No one could be more productive than LCAL pilots and look where that got us. Labor productivity has one purpose and one purpose only, to transfer $ from us to them. It will never lower a ticket price. Bethune got $50m when he left, and it wasn't from the customers.