Fractionals are a bit different. We don't have different tiers of service. There are bigger and faster planes, but the service is the same.
We all do have passengers that love to gripe about any myriad of things from short runways, to flow control to the crazy things like the guy who wanted a flight hour credit because we didn't have the sugar packets that he liked. Seriously.
But they all get the same level service...top notch. I have heard of owners being shown the door before though. They can quit us and we can quit them too.
Shine me on if you like, but I think we all know enough about Santulli to say he wouldn't put up with that for too long. I don't think he knows how many prima donnas he's got working for him.
Look, I'm not going to call my rep, but this is BS. This is exactly how you guys act at the gate. You want to be treated as a customer, but you also want to flip and be flight crew. What you should have done is worked to be a cadre group on the trusted traveler program. Explained to airline mgts that you are valuable customers and sought their help. No. you want to pull the "But I'm a special NJA pilot" BS and latch on to something ALPA has worked hard on. We've got enough problems without having to do your heavy lifting as well our own.