NetJets Working on CASS Approval?

[imacdog]

It was a factual statement. Some airlines consider the exit row an "upgrade" and charge accordingly. We as normal passengers are not entitled to free upgrades just like any other passenger, and I am not going to pay $25 of my own money to sit in an exit row. I am also going to avoid sitting in the dual exit rows that do not recline. Try not to have heartburn over it. Besides, there's nothing your rep can do about my company pursuing CASS. That's a jumpseat agreement thing; I'm sure you understand the difference. If your FAs need able-bodied assitance then I'm sure they can ask us for it, just like what happened with me yesterday.

 

[Flopgut]

Flop,

I too agree in part with what you are saying. A monster has been created by dereg...but that does not excuse the lack of simple customer service at most airlines. I was going to keep my opinions of CAL to myself but since you attacked NJA and Fracs in general, I will not.

CAL is near the top of my list for carriers I hate to fly on. Your opinion of your "solid" inflight service is not supported by my experience on COUNTLESS CAL flights. I know a TON of CAL pilots and more than a few of called to ask for my help to come over to the frac side of the business..why? The moral at CAL is tanking and it shows in the service.

But you are right...you get what you pay for and that goes for managment as well. They have clearly gotten what they paid for in some employees.

Keep doing what you are doing and I will continue to feel better about where I am now.

Well I'm going to vehemently defend my FA coworkers who are quite obviously some of the very best in the business. Safety is the ultimate customer service and we're doing that pretty darn well. Again, if it weren't for passengers with your elietest type attitude (who in this case grabbed their luggage during an evac) there would have been fewer injuries.

 

[gunfyter]

Here's a perfect example. You need to be upgraded?! You need something free?! You know what? Fine. You f-ing louses want to be like that? You don't need to be using Crewpass or CASS. Calling my rep now.

You have a rep at ARINC? Isn't that who operates CASS?

 

[fischman]

VOR is right

We at NetJets are trying to get into CASS. There are some details to be published, but until they are finalized, they will remain double-top secret. :nuts:


Seriously, VOR, you are making a mountain out of an ant hill. We are not expecting jumpseat privileges as they would be impossible to reciprocate due to 1) our inability to create a schedule, and 2) Mr. Santulli would NEVER sign off on it because we have a responsibility to the aircraft owners (our pax) to keep the airplanes pristine. How would you like it if the company that managed your $10 million asset let strangers use it whenever? I know I wouldn't.


This is no big deal.

 

[Flopgut]

It was a factual statement. Some airlines consider the exit row an "upgrade" and charge accordingly. We as normal passengers are not entitled to free upgrades just like any other passenger, and I am not going to pay $25 of my own money to sit in an exit row. I am also going to avoid sitting in the dual exit rows that do not recline. Try not to have heartburn over it. Besides, there's nothing your rep can do about my company pursuing CASS. That's a jumpseat agreement thing; I'm sure you understand the difference. If your FAs need able-bodied assitance then I'm sure they can ask us for it, just like what happened with me yesterday.

So you're not going to cough up $25 bucks for extra service/comfort, but you're going to cry and complain if you're not made to feel special? Fine. Take your coach seat and STFU.

My rep will call ALPA National. ALPA National can explain to oversight that what you guys are doing is dilluting a legitimate program for personal/corporate gain. AND, despite the fact you've been around for years and are in the transportation business, you've not lifted a finger to try to be a helpful hand.

 

[gunfyter]

Flopgut,

You might want to search the ALPA website for Netjets and enforcement of Duty and Rest regulations.

March 14, 1991

Part of the reason Reserve Rest got squared away....

and

I know that about 90% of Hilton Honors Diamond members are Netjets pilots. We stay in hotels more than we airline but most NJ pilots have Elite status in multiple FF programs ... so according to the airlines ... we are Elite. I do most of my airlines on SWA, Continental, and American.

We are paying plenty of money on Full Fare one-way tickets purchased day before and day of travel.... thus leading to the SSSS TSA strip search.

 

[glasspilot]

Hey Flop, you need to get laid, or kick the dog or something.

No one needs to "feel special". And it's a bit of a personal choice weather or not to spend ones own money for extra service / comfort as you say. I think it's pretty cheap to charge for it but I defend any airlines right to charge whatever they think the market will bear for any service or goods.

Know what would make me happy? Get off the God D@mn PA! It's only your ego forcing us to listen to the temp / dew point and which way the wind is blowing at 5 kts. And if you're flying something with an entertainment system that goes double. You must realize that when you key the mike everyone who was reading, or having a conversation, or watching tv has to stop and listen to your incoherent dribble about things that don't matter. If you must say something then how about just saying, "welcome aboard, your name, and what time we're going to get to the gate". That's it. Nothing more. Then take your own advise and STFU.

 

[Flopgut]

I am going to tell my mom....

Whaaaaaa

Call ALPA...maybe they can start earning the money you pay them.

What a tool...

And the FLOPGUT thing...I am sure that is not far from the truth having seen the likes of you in the terminal.

You are exactly where you belong...dudes like you are why I left the airlines.

I bet you are a '83 hire too...

Sure, ALPA may not be able to do anything. But I'm making the call anyway.

I'm so not hired in '83. That's fine though, shoot first, ask questions later.

Have fun over there. I know it's a good deal. All I'm saying is if you aren't going to help make our job easier/safer just don't try to make it harder.

 

[CA1900]

Despite the inflammatory headline, this has nothing to do with the majors or jumpseating. And it certainly has nothing to do with ALPA, of which we are not members nor do we have any interest in joining.

This is between NetJets -- a certificated air carrier -- and TSA. It doesn't involve you in any way.

 

[Flopgut]

Hey Flop, you need to get laid, or kick the dog or something.

No one needs to "feel special". And it's a bit of a personal choice weather or not to spend ones own money for extra service / comfort as you say. I think it's pretty cheap to charge for it but I defend any airlines right to charge whatever they think the market will bear for any service or goods.

Know what would make me happy? Get off the God D@mn PA! It's only your ego forcing us to listen to the temp / dew point and which way the wind is blowing at 5 kts. And if you're flying something with an entertainment system that goes double. You must realize that when you key the mike everyone who was reading, or having a conversation, or watching tv has to stop and listen to your incoherent dribble about things that don't matter. If you must say something then how about just saying, "welcome aboard, your name, and what time we're going to get to the gate". That's it. Nothing more. Then take your own advise and STFU.

I say very little on the PA. But that's not going to stop, some guys like to jabber on there.

I am stunned at the level of a$$holeness I see here on the airfares and paying for service. With all that's been said, this is still no less true: you guys gripe and complain about your seats and service when you're in coach. Buy a FC seat toolbags!! It's no different than the idiots I have to fly around that think they own the plane. If I get a real fussy customer I remind them that they can go and charter a plane for themselves. So I'll tell you the same thing. Don't gripe about service you didn't pay for. Period. We sell that, get your wallet out!

Years ago Bethune was in the terminal at EWR. There was a passenger that would not stop griping him out about a late flight. Finally Gordon asked him what he paid for the ticket. (I think it was around $400 dollars) Gordon got $400 out of his wallet and handed it to him and took his ticket, then told him to go find another airline.

Look, we (CAL) are not the be all, end all in customer service. But you compare 4 grand for a transcon on CAL vs. 40 grand on you guys, we're a pretty good deal. (that's about first class fare) I'd like to do the same thing Gordon did to all you guys. Give you your money back, take your ticket, and see how well you could run that outfit.