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My GoJet Experience today

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av8tor4239

Well-known member
Joined
Jul 6, 2004
Posts
768
My company purchased me a mid tour ticket on UA and I happed to get a leg on Go jet from IAD to ORF. This is my first Go Jet experience and let me tell you it was a just that an experience... I can only hope that from a customers point of view that if UA gets enough letters like this they will send Go Jet right where they belong.. into the history books as a failed airline....

Here is the brief email I sent to UA and Gojet... :

I was on flight 5386 from IAD to ORF December 22, 2008. I was disgusted by the condition of the airplane that was used for this flight. As a professional pilot and former FAR 121 airline pilot I can attest to the condition that an airplane should be in when handeling passengers. A few of the items I viewed were as follows: First the carpet along the aisle was fraid and torn, both seat back pockets in my row were bulked out with garbage. There was gum and some kind of smegma stuck to the seat in front of me. The tray table looked like a science experiment with coffee food and soda stains. The window had so much head grease on it that you could not see out of the window, it looked as if you were to open your eyes underwater without goggles on. There was sticky stuff all over the seat and completly unsanitary. Prior to pushing from the gate the flight attendants made an announcement that all beverages brought on to the airplane including coffee, soda, water etc. purchased in the concourse was prohibited and had to be collected per FAA regulation (this is completly false). Upon arriving at the gate at 9;45 local, the flight attendant announced the local time as 14:30 local, then 0730 local and then after asking the passengers what time it was she announce the correct local time. I took photos of the condition of the airplane for proof of my claims.
 
Ya get what you pay for. UA couldn't care any less about the condition of their feeder airplanes. Same way DL allows freedom to operate for them. Its all about money and as long as fares are $99 from IAD-SEA or something any city pair along those lines, people wont complain either. Welcome back to the world of the Lowest Bidder.
 
My experience on Regional Feeder XYZ was the exact same way the other day. It's so common place now, it's accepted as the norm.
 
I am sure they will jump right on it now that you wrote to them about it. How could they not have known this? {insert sarcasm here}
 
Maybe the carpet was fraid of the smegma.

UAX generally is a customer service disaster from top to bottom.
 
Dude, all planes are more or less in this condition. Even mainline. This isn't just a GJ or regional issue. Besides, how clean should the plane you ride on be. Trains and buses seem to be no different. People have come to accept this.

Next time, bring along some Purell like I do.
 
Sounds like a normal Trans States Holdings airplane.
 
Smegma is basically the gooey residue that builds up between your a$$ cheeks after a full day of farting..

I scrap my a$$ every night and fill up jars of it. You'd be surprised at how well it sells on Craigslist. Diet helps increase my profits. You too, can be make millions like Amish. Just follow my simple program of nightly scrapings. You'll scrape your way into a 4 bathroom mansion and S-Class in no time.
 
Original poster is probably at NetJets. He is just looking for an opportunity to mention what excellent custormer service they have because their pilots are SkyGods.

Of course he probably still put in for his air miles.
 
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Original poster is probably at NetJets. He is just looking for an opportunity to mention what excellent custormer service they have because their pilots are SkyGods.
Wait. He can't be from netJets with that level of spelling ability. They are all perfect in every way.
 
Next time before you fire off an email to a corporation, considder using spell-check if you want them to take you seriously. Seriously.
 
I must say in defense of the regional world that Colgan just came out with this paperwork for the first flight of the day as a checklist for aircraft cleanliness inside/outside. Bad enough that passengers have to get on what they perceive as "little jets" or "propeller airplanes" and the interiors look like crap. Our image should be like the major airlines we serve, in my humble opinion.

It's more paperwork for the crew but at least they're being proactive in aircraft appearance. I was working a flight about a month ago where a Colgan/PNCL management type was taking pics of the interior, guess it spawned from that.
 
I must say in defense of the regional world that Colgan just came out with this paperwork for the first flight of the day as a checklist for aircraft cleanliness inside/outside. Bad enough that passengers have to get on what they perceive as "little jets" or "propeller airplanes" and the interiors look like crap. Our image should be like the major airlines we serve, in my humble opinion.

It's more paperwork for the crew but at least they're being proactive in aircraft appearance. I was working a flight about a month ago where a Colgan/PNCL management type was taking pics of the interior, guess it spawned from that.
I wonder if this Colgan/PNCL management type rolled up his sleeves and cleaned up the plane.

It's the nasty pax that trash the planes and when you're doing quick turns all day, you don't have time to clean up after them.
 
Well, they do wear really nice ties.
Biatch didn't deny it. She's prolly sitting in that FBO hatin' on real pilots right now.
 
Moreover, what the hell is smegma?

Smegma, from the Greek smēchein (to clean)[1], is a combination of exfoliated (shed) epithelial cells, transudated skin oils, and moisture. In males, smegma helps keep the glans moist and facilitates sexual intercourse by acting as a lubricant.[2][3][4]
 
see its actually there to help you...HOOORAY SMEGMA!!
 
It's more paperwork for the crew but at least they're being proactive in aircraft appearance. I was working a flight about a month ago where a Colgan/PNCL management type was taking pics of the interior, guess it spawned from that.
Just like all first flight of the day paperwork, it just gets signed off and never done. You're going to aks the crew to do more work for less pay? get real!

As for the original post....who do you work for? Because that sounds like every 121 carrier I have flown on in the last 10yrs, USAir being the worst.
 
Never done? Yes, I work for Colgan and in spite of being Dash trash I take pride in what I do. I previously worked for a 737 start-up 10 years ago and felt the same way about it then. It's all about attitude... something sometimes our younger bretheren don't get, thinking it should be handed on a silver platter.

Not always easy to back up the flight attendants, but I don't mind busting my butt and helping out cleaning the cabin if that's what it takes on a quick turn.

Maybe I'm anal retentive or something, even if it means cleaning up smegma. I ain't too proud. :)
 
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Original poster is probably at NetJets. He is just looking for an opportunity to mention what excellent custormer service they have because their pilots are SkyGods.

Of course he probably still put in for his air miles.

I'm guessing you're a current GoJetter?
 
Every regional aircraft is filthy. You can't do 20 minute turns all day and have clean planes. When the F/A's have to chose between eating and cleaning the plane, there is no choice. I will not give up my water though. She can pound sand on that one!
 

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