From another forum/board (
www.ainonline.com)(Disgruntled owners/card holders are chiming in):
So last Saturday I was scheduled to fly from Dallas to Las Vegas at noon. At 10:30 I was contacted and told that my flight had been cancelled, and that they would be looking at both charter and commercial flights at their expense. They "couldn’t" find a charter in time (by 2pm as I had to be back), so they put me on American Airlines. I was told my aircraft was on extended maintenance (whatever that meant, now I know).
Really thinking nothing of it, I booked a flight from LAS to Orange COunty Ca today (coming back tomorrow). I got an email at about 10:30 last night saying cancelled for the reasons stated in this email, with the same offer to find me a charter ay my expense.
I started looking at commercial flights, figuring SWA flies there and it would be inexpensive anyway. Well, pretty much all sold out.
So I took them up on their offer to find me a charter flight. When I did, I asked about why I was paying for it, and was told "Well we usually do, but this time we were instructed otherwise."
That said, they never even sent me a quote, which I got elsewhere for a king air (and a Lear 55, I am taking the King Air).
Oh, and "coincidentally" perhaps, I got an email request for some documents that they were missing from my file yesterday, which I sent over. I suspect, that they may be going over all documents now for a variety of reasons.
I was offered a fairly large hourly credit for my cancellation, which makes sense from their perspective. Cash is cash, and paying another charter company would sink cash. A flight credit has very little value unless and until we fly again.
Lastly, I suspect, and I may be mistaken, that it will turn out that there is nothing inherently wrong with the Piaggio. But that there are some management issues. In any event, they are going to be fighting an uphill battle, as each day that passes is going to cause people to want to cancel there "membership."
I know from my perspective, it was going to be close as to whether I was going to use my minimum hours this year (even after being able to roll some to next year). Now it will be impossible, since I cant even book my last few trips of the year, because I have no idea if we will be flying. Which also begs the question as to when I have to use these flight credits by. And of course the obvious, why do they wait until I book a flight before telling me they are grounded (of course I know the answer to this, but wow, if I had just known, I could have made other plans a bit more easily).
So to Don, you dont happen to live in Vegas do you? If Avantair does not make it through this we could probably partner of a cheap Piaggio.