The FA didn't go "public", the FA circulated a clueless, snotty email amongst the FA's and it took a life of it's own. Other exceptionally stupid and clueless FA's sent it outside AA.
Was she treated poorly in the process? I doubt it. I've flown with the Captain involved a few years ago, he's a super nice guy and a good decison maker. The
FACTS on how he handled the non-event only confirm my previous experience, and if my memory is correct, his wife is an AA FA.
More than likely, this issue has been blown out of proportion by a member of a certain small disgruntled clueless group (AA's thrice divorced, age 50+ clueless cat ranchers) I can tell you that no amount of touchy feely validation along with an explanation of the facts will change their preconceived opinions.
Most of their thinking is that every decison should be a committee meeting of pilots and FA's in the forward galley, one equal vote for each person, and anyone voicing a dissenting view from the groupthink is branded an infidel heretic. In fact, it's just like the description of a democracy where 5 wolves and 2 sheep voting on what's for dinner, except it's 9 FA's deciding if they accept the decisons of 3 pilots. Usually, the end point of thought with this clueless minority is not what is right or legal, it's what they "feel" to be "fair". When that happens, any legitimate authority such as a Captain, Customs/Immigration, law enforcement, TSA, ect is discounted as mean, condescending and insensitive to their "feelings".
This is still a minority of mostly a pretty good professional group of FA's. First place we go to when getting info regarding unannunciated sounds from the back is the FA's.
FA's saved AA when they jumped a 6'5" AL-Queda shoe bomber, I never forget that.