Jetblue To Base Pilot Pay On Customer Service Score

[humveedriver]

If the company actually goes through with this or something even remotely similar, I would pull the safety card with the FAA, OSHA and media. It promotes passenger comfort/ experience over safety.

 

[humveedriver]

Airlines should give bonus pay to pilots who successfully avert a disaster or properly manage an emergency situation. Throwing a few bucks at a pilot for doing funny PA's or buying pizza for their pax, has little to so with our job. It's nice. But not required. That should be an individual choice. Sounds like you guys need to get organized.

 

[shadesofBS]

Airlines should give bonus pay to pilots who successfully avert a disaster or properly manage an emergency situation. Throwing a few bucks at a pilot for doing funny PA's or buying pizza for their pax, has little to so with our job. It's nice. But not required. That should be an individual choice. Sounds like you guys need to get organized.

Forest Hills thinks pilots think WAY too much of themselves.

This is a new paradigm and it's going to be FABULOUS!

 

[inline]

Coming from a hard-right blowhard.

Leftwing blowhard

 

[Flyby1206]

The original satement is an exageration. This kind of crap hurts union drives. The reason this hurts, is a simple decision tree. When you're trying to educate someone on the benefits of a CBA, everyone remembers that emotions get involved, statements that might be true, can be clouded with over the top emotions, like the original posters gross exageration. They then decide the info they are being fed could be clouded with emotion and not fact. When the company fights union drives they send out well written propaganda and compared to statements that seem clouded by emotions and exagerations (rather than pure fact), win over the simple majority. If we want to win the next union drive, stop calling people idiots and other such things. In essence we are the idiots for not playiong the game as well as Jetblue has in regards to winning votes.

Great post

 

[shadesofBS]

Union votes aside:

Jetblue needs to take its lumps.

This horse-hockey should NOT be kept on the low-low.

 

[Smarta$$]

Screw this crap! Let's step up Blue. I'm a newbie and usually quiet on this site, but C'mon Man! And yes I've already volunteered to the OC.

Did you listen to the conference call?

 

[SBD]

Did you listen to the conference call?

Sure did. Do you think questions of why we don't fly MCO-FLL or A320 engine options are real important? We are a successful business, we already know that.

 

[Smarta$$]

Sure did. Do you think questions of why we don't fly MCO-FLL or A320 engine options are real important? We are a successful business, we already know that.

I don't know what you are getting at. I wanted to know if you listened, or were worked up about what others are saying.

Question, did you honestly take from the back and forth that it was something that the company was actively pursuing? Was this an official proposal or policy initiative being instituted into our pea's?

He was clearly talking out loud about something he would like or would support. To suggest that it is something being instituted is a bridge WAY to far.

 

[ATR-DRIVR]

I don't know what you are getting at. I wanted to know if you listened, or were worked up about what others are saying.

Question, did you honestly take from the back and forth that it was something that the company was actively pursuing? Was this an official proposal or policy initiative being instituted into our pea's?

He was clearly talking out loud about something he would like or would support. To suggest that it is something being instituted is a bridge WAY to far.

Um...how long have you been here?

 

[Fubijaakr]

Keep voting "no", you guys. Keep voting "no".

In a non-Union shop, no one's voting on anything.

I had to read your post twice. How could they possibly determine your pay, yearly audits? LOL. Good luck to all affected.

Here comes Allegiant pay.

Further destruction of a noble profession......

Amen.

The sad thing is, you can find at least 1000 pilots around here who think this is a DANDY idea.

Sad.

FACT:

The COO said (it's in the transcript) that he would like to pay pilots based on NPS.

FACT:

Committee pilots have CONFIRMED that jetblue is already tracking individual scores.

FACT:

Jetblue pilots sat by for 10 years and watched as their pay, work rules, and benefits were rationalized, twisted, and spun from THEIR prosperity into the prosperity of a few people at the top.

FACT:

Jetblue pilots will spend 10 years just getting back what jetblue took.

FACT:

Jetblue pilots ARE quite naive (you said stupid) as a group.

No emotion here. Just facts.

Got it in a nutshell. B6 pilots will get what management wants them to get. Period.

 

[Smarta$$]

Um...how long have you been here?

SHOW ME THE MEMO. SHOW ME THE POLICY. SHOW ME THE PROOF.

Until then, you are wrong and I am correct.

Is it possible that they offer a bonus someday for good NPS score? Maybe. But it will never be a CORE part of our compensation.

 

[Miami Freight]

Can we base executive compensation on employee satisfaction?

 

[Smarta$$]

Can we base executive compensation on employee satisfaction?

I wish.

 

[crash312]

Can we base executive compensation on employee satisfaction?

Jetblue does....

and when they don't meet the goals, they pay themselves anyway. I am not joking.

Actually they form a exec comp comm. to evaluate the goals they just missed and the comm decides that they tried really hard, so they should get the money. This all takes place in about a weeks time.

Meanwhile the pilots pay review (for the year 2012) that started in September and involves the tedious task of entering a handful of airlines captains pay into an excel worksheet has yet to be completed. Today is Feb 2nd. Last year said review took til June or July.

100% factual.

 

[waveflyer]

Bottom line- you collectively bargain- and no matter the downsides there is only one appropriate way to do that. If they had your best interests in mind, they wouldn't have ford and Harrison on retainer.

How do the anti-union types justify JB spending money on F&H and then voting no to a union?

 

[shon7]

If the company actually goes through with this or something even remotely similar, I would pull the safety card with the FAA, OSHA and media. It promotes passenger comfort/ experience over safety.

And how exactly would you do that? And what if a competitor came in having implemented the same proposal along with pilot endorsements and no effect on safety. Strike? Resign? Write to congress?

 

[BLUE BAYOU]

It's Groundhog day and according to the "Bluepilots" the sky is falling on Jetblue again!!! I don't understand why we just don't close our doors and call it a day around here! Working here just totally blows according to these guys. Really? How many pilots would dream to be in your shoes today, plying the blue skies? Jetblue isn't perfect. We have a ways to go before we're at that "place", but for now, in this economy (in this industry), we should be so grateful, so thankful.

Finally, like it or not, YOU ARE in the customer service business. Our primary duty is the safe conduct of the flight. However, if you've been around here for a while, you would also understand that you're also the leader of your flight team when that flight blocks out-- and that is where we're suppose to be "different" from all those other airlines who've pushed the "EASY" button-- that list is long and distinguished...

 

[waveflyer]

That's some serious blue koolaid bayou-
Nice- I drink a good healthy portion of orange and canyon blue koolaid aid every day- super grateful-

You know what SWA being the most highly unionized airline in the world should tell you?
That it's possible to drink that koolaid, have a positive, flexible relationship with mgmt, AND have the pilot agreement written in a mutually binding contract recognized by the RLA. They are not mutually exclusive. Would you buy a house w/o a contract? A car? Hell, you can't get a credit card or a cell phone without a clearly worded mutually binding contract-
Why not your career that pays for all that, Bayou?
Does your CEO have an enforceable contract with JetBlue??
Mind answering the question I posed above BlueBayou??? How do you justify the company's expenditures on Ford and Harrison?

I have stronger words for it- but let's say arguing slippery slope that because a pilot may want a recognized CBA makes him or her anti-company is irrational at best. A terrible argument sir.

 

[ASADFW7]

So if you are on the Tarmac and the passengers want to stay on at the 3 hour mark and you go back to the gate will your pay go down to avoid the FAA fine?

 

[B6Busdriver]

That's some serious blue koolaid bayou-
Nice- I drink a good healthy portion of orange and canyon blue koolaid aid every day- super grateful-

You know what SWA being the most highly unionized airline in the world should tell you?
That it's possible to drink that koolaid, have a positive, flexible relationship with mgmt, AND have the pilot agreement written in a mutually binding contract recognized by the RLA. They are not mutually exclusive. Would you buy a house w/o a contract? A car? Hell, you can't get a credit card or a cell phone without a clearly worded mutually binding contract-
Why not your career that pays for all that, Bayou?
Does your CEO have an enforceable contract with JetBlue??
Mind answering the question I posed above BlueBayou??? How do you justify the company's expenditures on Ford and Harrison?

I have stronger words for it- but let's say arguing slippery slope that because a pilot may want a recognized CBA makes him or her anti-company is irrational at best. A terrible argument sir.

Print the above out Blue Bayou and read it out loud everyday. Hopefully half of it will sink into that thick skull of yours.

 

[linepilot]

It's Groundhog day and according to the "Bluepilots" the sky is falling on Jetblue again!!! I don't understand why we just don't close our doors and call it a day around here! Working here just totally blows according to these guys. Really? How many pilots would dream to be in your shoes today, plying the blue skies? Jetblue isn't perfect. We have a ways to go before we're at that "place", but for now, in this economy (in this industry), we should be so grateful, so thankful.

Finally, like it or not, YOU ARE in the customer service business. Our primary duty is the safe conduct of the flight. However, if you've been around here for a while, you would also understand that you're also the leader of your flight team when that flight blocks out-- and that is where we're suppose to be "different" from all those other airlines who've pushed the "EASY" button-- that list is long and distinguished...

"In this economy, (in this industry)" our Executive Leadership Team managed to pay themselves industry leading bonuses and salaries, and they also managed to sell hundreds-of-thousands of shares of stock making themselves very wealthy. They also spent the last 10 years paying huge amounts of cash for everything from $64 million in HUDS to $80 million for slots ($30 million over SWA) to paying cash for airplanes just to get the cash off the books...

....all, while they flushed my health plan down the toilet and found a dozen ways to steal money from me and my family.

I had expectations that were established based on what Barger told me 11 years ago. Those expectations have been dashed.

Tell me how I should be expected now to uphold MY end of the bargain?

Outstanding prosperity and caring SHOULD result in outstanding performance and customer service.

Deception and larceny SHOULD NOT.

If I must live under THEIR new paradigm, then THEY must live under MINE.

MY new paradigm involves flying the airplane and ONLY flying the airplane.

Your "it's a new world out there" and "we're lucky to have a job" has counter-campaign written all over it. YOU are the problem. It is YOUR willingness to undercut your fellow pilot that takes us ALL into the toilet.

Hi Jenny!

 

[CiFIknow]

"Ummm...Captain, I see you're only wearing 16 pieces of flair today. Don't you want to express yourself??"

 

[shadesofBS]

It's Groundhog day and according to the "Bluepilots" the sky is falling on Jetblue again!!! I don't understand why we just don't close our doors and call it a day around here! Working here just totally blows according to these guys. Really? How many pilots would dream to be in your shoes today, plying the blue skies? Jetblue isn't perfect. We have a ways to go before we're at that "place", but for now, in this economy (in this industry), we should be so grateful, so thankful.

Finally, like it or not, YOU ARE in the customer service business. Our primary duty is the safe conduct of the flight. However, if you've been around here for a while, you would also understand that you're also the leader of your flight team when that flight blocks out-- and that is where we're suppose to be "different" from all those other airlines who've pushed the "EASY" button-- that list is long and distinguished...

I'm sure it was really "EASY" for the pilots at American to set the bar as high as they were able to set it for "lucky old you."

Far less "EASY" than it was for you to RESET the bar at the "we're lucky to have a job" level.

 

[B6Busdriver]

"Ummm...Captain, I see you're only wearing 16 pieces of flair today. Don't you want to express yourself??"

LOL. Awesome. Blue Bayou wears 37 pieces of flair.

 

[Lake Alice]

It's Groundhog day and according to the "Bluepilots" the sky is falling on Jetblue again!!! I don't understand why we just don't close our doors and call it a day around here! Working here just totally blows according to these guys. Really? How many pilots would dream to be in your shoes today, plying the blue skies? Jetblue isn't perfect. We have a ways to go before we're at that "place", but for now, in this economy (in this industry), we should be so grateful, so thankful.

Finally, like it or not, YOU ARE in the customer service business. Our primary duty is the safe conduct of the flight. However, if you've been around here for a while, you would also understand that you're also the leader of your flight team when that flight blocks out-- and that is where we're suppose to be "different" from all those other airlines who've pushed the "EASY" button-- that list is long and distinguished...

Hey Fox did you call the CP on another crew taxiing and flying to slow? Is that your version of customer service? I'll be grateful when guys like you learn the value of integrity.

By the way AA's initial bankruptcy proposal to APA for their 401K contribution is 13.5%. Where are we? 5% direct contribution with a 5% board approval contribution. Crawl back in your hole. You make the rest of us look bad.

 

[jonjuan]

How hard can it be to put in a cd of George Carlin or Chris Rock on the intercom and hit play? Certainly beats the rapping, joke telling F/A.

 

[relief tube]

the race to the bottom continues

 

[Lake Alice]

I don't think your signature applies any longer.

 

[Smarta$$]

the race to the bottom continues

How exactly?