Jetblue To Base Pilot Pay On Customer Service Score

[shadesofBS]

Jetblue's COO announced yesterday that he would like to find a way to base pilot pay on Net Promoter Score (NPS).

NPS is based on customer and in-flight evaluation and improves with things like free pizza, comedy routines, cabin cleaning, etc.

You can't make this stuff up folks.

 

[flyboyike]

Keep voting "no", you guys. Keep voting "no".

 

[johnsonrod]

Time to call Jimmy Hoffa Jr.

You get what you VOTE for!!!!!! I wonder how the new customer service score impacts management bonuses?

 

[talespin]

Well boys your now at the mercy of how well your F/A's treat the pax's and if your F/A's are anything like the New United ones, well your not going to make very much! Lets not forget the gate agents either, because we know how much the pilots impact customer service.

 

[CorpCaptain]

You can't make this stuff up folks.

I had to read your post twice. How could they possibly determine your pay, yearly audits? LOL. Good luck to all affected.

 

[Smarta$$]

Time to call Jimmy Hoffa Jr.

You get what you VOTE for!!!!!! I wonder how the new customer service score impacts management bonuses?

Coming from a hard-right blowhard.

 

[cvgfrjcapt]

Further destruction of a noble profession......

 

[linepilot]

Further destruction of a noble profession......

The sad thing is, you can find at least 1000 pilots around here who think this is a DANDY idea.

 

[Smarta$$]

Jetblue's COO announced yesterday that he would like to find a way to base pilot pay on Net Promoter Score (NPS).

NPS is based on customer and in-flight evaluation and improves with things like free pizza, comedy routines, cabin cleaning, etc.

You can't make this stuff up folks.

This is such an exaggeration. I listened to the same call. The discussion came as a response to a question asking why the company asks us to perform so well on customer service scores, but only pays average or slightly less than average. The COO said that finding a way to pay EXTRA for good scores was something he would support.

I think it is a stupid idea, but it is NOT in the works or to be used to reduce our current pay.

None of us would stand for this anyway.


Stop being so dramatic.

 

[linepilot]

This is such an exaggeration. I listened to the same call. The discussion came as a response to a question asking why the company asks us to perform so well on customer service scores, but only pays average or slightly less than average. The COO said that finding a way to pay EXTRA for good scores was something he would support.

I think it is a stupid idea, but it is NOT in the works or to be used to reduce our current pay.

None of us would stand for this anyway.


Stop being so dramatic.

I can remember guys like you saying "there's no way they'll make us pay for our own health care" AND THEY DID

or

"There's no way they'll move the premium trigger, we won't stand for it" AND THEY DID

or

"There's no way they'll cap us all at 78 hours" AND THEY DID

or

"There's no way they'll take away 1330s" AND THEY DID

or

"There's no way they'll manipulate PVC elections" AND THEY DID

or

"There's no way they'll furlough us" OH THEY WILL IF THEY NEED TO


YOU are one of the 1000 pilots I'm talking about.

This pilot group needs to be reclassified to something like "Transportation Agents."