shadesofBS
Well-known member
- Joined
- Apr 26, 2005
- Posts
- 118
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You can't make this stuff up folks.
Time to call Jimmy Hoffa Jr.
You get what you VOTE for!!!!!! I wonder how the new customer service score impacts management bonuses?
Further destruction of a noble profession......
Jetblue's COO announced yesterday that he would like to find a way to base pilot pay on Net Promoter Score (NPS).
NPS is based on customer and in-flight evaluation and improves with things like free pizza, comedy routines, cabin cleaning, etc.
You can't make this stuff up folks.
This is such an exaggeration. I listened to the same call. The discussion came as a response to a question asking why the company asks us to perform so well on customer service scores, but only pays average or slightly less than average. The COO said that finding a way to pay EXTRA for good scores was something he would support.
I think it is a stupid idea, but it is NOT in the works or to be used to reduce our current pay.
None of us would stand for this anyway.
Stop being so dramatic.