Waste Management & EJA

[Sarka]

Quality Customer Service

You were hired to provide a SERVICE to the NJA owners, and you are compensated to do so. It's really a pretty simple arrangement. Taking your frustration with this arrangement out on the people that ultimately provide you with that compensation is sheer idiocy.

Amen.

Majik, it sounds like you are recieving the compensation you deserve for the "service" you provide.

I really hope you guys get a better contract than the current one, but if all of the pilots provide the service you describe, I really doubt you'll get it.

 

[Mephisto]

Come on bonehead...post with your real name. Have some guts...

I post here with very little concern about what I say. Anyone with any connection to NetJets can figure out who I am. I figure if I can't say it online without a cover then it doesn't need to be said.

Mephisto, why don't you post your name and IP address for all to see. Have the courage of your convictions...my guess is that you'll keep your tired chicken ass hiding and sniping at your fellow pilots. All the time, trying to score points with the boys at bridgeway...pretty d_a_m_n weak.

1. He wasn't being serious. See his reply above.
2. Sniping at my fellow pilots? Hardly, I was pointing out to one the error of his supposed ways, which we now know were false.
3. Settle down, Francis.

 

[FLYLOW22]

3. Settle down, Francis.

That is so weak dick.

It's, "Lighten up Francis". You geek. You can't even get your quotes right. Whiskey Delta.

 

[FLYLOW22]

Mephisto,

These boards aren't really that secure. Just a heads up.

Griz,

Have our Comm Chair track him. JP can do it. Any day of the week.

 

[Mephisto]

You might want to ask JP who helps out with the nuts and bolts on this stuff. I'm not always the shell answer man...but sometimes I come through

Honestly though, if I wanted to break a few laws...I could have that info. I'm just not that interested in finding out who some weak ass, anonymous poster is on this board.

What is really weak, that you wont debate the merits of either post, or that you will resort to childish name calling and threats?

I am entitled to an opinion as well as you are, but never mind I wont express it any more if you cant handle it. If you feel like you must "break a few laws" to find out who I am, go right ahead. Will it really matter in the end?

Honestly guys, you get waaaayyyyy too worked up about this stuff.

 

[bizjetman]

The people in the flight centre are NOT screen readers, if they are that makes you a BUS DRIVER...

One day you will realsie how much they help you. Scheduling are the ones that mess you about.

 

[NJACrewservicer]

Majik, I am not going to get into this argument with you. We could do this all day long. You forgot the rafts last week, you forgot the catering etc...... Bottom line is, you don't know half of what goes on up here.

The 2 examples you gave are quite easy to determine what happend.
1) You were asap'd after Midnight. The FBO closes at 2300. So, no one was there when we called to arrange it. The situation was out of my hands.

2) You precious crew food ordered for the wrong date. Once again, not our fault. The food is attached to the leg and automatically order for 2 hours prior to arrival. It was either catering departments fault or the fault of the caterer.

Get a clue.

Don't start throwing generalizations out there about sh!t you don't know about.

 

[Majik]

Bottom line is, you don't know half of what goes on up here.
1) You were asap'd after Midnight. The FBO closes at 2300. So, no one was there when we called to arrange it.Get a clue.
Don't start throwing generalizations out there about sh!t you don't know about.

You're right, there was no way for anyone at CMH to know that BED closed at 2300 when they scheduled me to arrive there after midnight. I even asked before we left our last destination if that had been arranged and the FLIGHT MANAGER assured me it was taken care of. I just didn't realize what "taken care of" really meant. Now I do. It would have better to be honest and say, the airport and fbo are closed, we were unable to contact them before we decided to send you there, please lock up the plane, climb over the perimeter fence and try to find a taxi and get to the hotel. Oh yeah, please hurry because you now have a legal show and pax will be waiting when you arrive.

You're right again, I don't have a clue what goes on at CMH. When I see something going awry and try to give the head shed a "heads up" I'm always assured that it has been taken care of and that I don't see the "Big Picture."
I no longer try to be proactive unless it is an issue that directly affects my well-being or safety. I'll let the chips fall where they may and allow those "with a clue" to continue to run NJA like a fine tuned machine. Keep up the good work.

 

[LR45JI]

The problem is really simple: There is no mutual respect for anyone; just look at all the previous post.

In a perfect world, it would be mandatory for Flight Managers and schedulers to jumpseat and see what really happens in the "real world". Experience, first hand, how dynamic, ever-changing and challenging things really are: "Flying the line". Experience having multiple 10-hour overnights, showing at 3:00 am, expected to fly 4 legs after you have been tuned-around on the clock, eating out of you lap, loading 400 pounds of bags and being treated like a second-class citizen by a few of our owners. Furthermore, in a perfect world, we pilots would be required to spend 3-days in the palace to see how their job operates. The fact is that we simply don't understand each other, duties and responsibilities.

NJACrewservicer,
I sympathies with you on some level. I have seen our pilots be real turd-floaters to you guys/gals when it's not deserved. Many times you are the bearer-of-bad-news from scheduling. I/we appreciate what you do. However, we sit in a much different position than you and are held to a level of responsibility and accountability that goes beyond Bridgeway.


I take great offense several of your comments:
1.) BTW: Pilots are a dime a dozen too. We can get those cheaper in Bombay and they will work harder without a union.


Pilots are not a dime-a-dozen and you know it. Just call DM in pilot recruiting and see how many people we are interviewing to get a class full. If you think people are beating the door down to get into NetJets, think again. Things have changed in the last two years.



Unions were formed to protect highly-skilled workers. The fact of the matter is that we spend our entire lives perfecting our skills and in a state of continued education.



2.) Quick turns? Yes, there is such a thing. A good pilot who wants to actually do some work to get the owners where they need to go knows about quick turns. I suspect you always take your alloted 1 hour on the ground per your contract. I bet you could turn the plane in 10 mins if you were ferrying home on your last day though. Ummmm



This may be the most offensive statement you have ever made regarding pilots. In fact, it's a very poor and un-professional pilot that is making 15, 20, 30 minute turns in the environment in which we operate. As I said earlier, we operate from a position that demands accountability from a higher authority - it has nothing to do with appeasing the owners/company. I can't tell you how many times I have gotten a release that was filled 4-hours earlier to find that new weather forecast shows the destination requiring an alternate. I can't tell you how many times I've gotten a release with 7-passengers and the CG is out of balance. Etc....etc..... It takes time, patience and diligence to grasp the scope of all these factors and you pushing us doesn't make it easier or happen quicker. If, on multiple occasions, I didn't catch these problems because I was in a hurry, who do you think I would have to answer to? FAA



The company has a process of "self disclosure" which whips any and all responsibility away from the company and puts it on the shoulders of the PIC. In all of these situations the FAA would come after me under FAR 91.13: Careless and Reckless Operation. Furthermore, in the event that something should happen to that airplane after a 20-minute turn and someone gets hurt or metal is bent then I risk career-ending decision of a NTSB-Administrative Law Judge. (http://www.ntsb.gov/alj/o_alj.htm) When my defense is: "I wanted to help these people get to their summer home 20 minutes-earlier....and keep our on-time performance in the 90+% percentile....." That's going to go over like a fart in church. Then I will have my licenses suspended for 30, 60, 90 days or revoked. The company will want to fire me....etc. That’s when it all comes full circle and we have a UNION. To prevent 10-years of hard work and you love of flying being erased by one mistake.



I hope this enlightens you just a little to how we see the world in which we operate.

 

[Lord Wakefield]

deleted

 

[NJACrewservicer]

"We did. It was called matrixing"--- 1 hour? That's enough time.


"I saw a screen reader drag the trip line down-the-screen to the next available tail number and have it ferry across the country to do the trip when 3 others (one at the POD) were available but further down the screen."--- Your so-called "scren readers" don't assign trips. That's scheduling. 3 others available further down the screen???? The planes toward the bottom of the screen are smaller aircraft (ie Ultras) Are you aware that we do not downgrade our owners???

Again, I reiterate.... You don't know the half of it.


(BTW: I have been on the road. 3 days to be exact. Flying jumpseat on 2000.


I thought the whole "you don't get the big picture" thing was just a joke on the road, but it is quite apparent that you truley do not understand the operational side of the company.

 

[yosemite]

(BTW: I have been on the road. 3 days to be exact. Flying jumpseat on 2000.

Not to denigrate our Falcon brothers, but I had the opportunity to spend an evening chatting with a 2000 Captain the other evening. He was truely a "brother" and was carrying his load, but in comparing notes I was struck at just how disparate his job was compared to what we do in the smaller fleets, as was he. He has spent plenty of time in the smaller fleets earlier in his career at NJA but commented that what I was relating to him was nothing like what he'd experienced years ago.

The point is that three days in the jumpseat of the 2000 didn't really show you what the majority of us go through on a monthly basis. For that, you'll really need to do the 6 on / 3 off, 4 hour commute before & after, 14/10 multiple days in a row in an airplane without the jumpseat, flight attendant, food warming device, cabin cooling device, convenient lavatory which doesn't require you to clean up after yourself.

I thought the whole "you don't get the big picture" thing was just a joke on the road, but it is quite apparent that you truley do not understand the operational side of the company.

First, its "truely" (and I get after the pilots for the same thing)... But you are right, we don't. Not that we don't try. How often have you heard a pilot suggest a different way of doing something? Or mention that there is a lot of waste occurring and we (yes, the company) could save money by doing 'this'? We really DON'T see the big picture, but its not for not trying, and my guess is that the FMs, schedulers, owner services, crew services, etc. don't see the 'big picture' either. I've asked BB in his "executive briefings" about doing a program of just what you related. He said they tried and found it didn't do much.... This sort of cross department training could have significant results but they have to dedicate themselves to it and it needs to be given time and $$$ for it to succeed.

 

[slowto250]

Spellcheck

You "Truly" should have stayed awake in 4th grade spelling class, as there is no word in our language spelled "Truely".

 

[rettofly]

[QUOTE

First, its "truely" [/QUOTE]
Actually, it's "truly".

 

[Number$Cruncher]

I couldn't disagree with you more. Tipping is a social contract charateristic of some occupations, but not all. It is expected that people tip waiters, cab drivers, barbers, and limo drivers. The tip she gave to the limo driver was expected, albeit generous.

Whether he as a limo driver makes more than you do as a pilot is irrelavent. You chose your occupation, and he chose his.

Carrying the customers' bags might not have a direct effect on your income, but I'd argue that if you truly bought into the service you provide, you'd find the practice worthwhile. Given the fact that most of a fractional/charter businesses customer base is built off of existing customers and referrals, happy customers mean repeat customers...and a more secure future for you.

 

[x402]

Call me bus driver, limo driver or whatever you like. Just do your freakin' job and when you don't get me home by midnight, PUT IT IN THE SYSYEM, so I get paid.
By the time this stupid bus driver gets done chasing YOUR mistakes I could have worked another three hours at my part time gig so I can make ends meet.

 

[NJACrewservicer]

X402, I think that is intended for scheduling. Your so-called screen readers are not responsible for your extended days. I'll just chalk that comment up to ignorance and reiterate the fact that you don't know half of what goes on up here.

 

[x402]

The last time I spoke with a scheduler was when I upgraded to Capt. I didn't use the "screen reader" slam in my post. But, someone has to put a note in the system so the scheduler knows I didn't get to my gateway. I can't do it and the only person I have contact with is you or one of your co-workers. I can call CRC but that's only after I haven't been paid, then they can start to unscramble the mess.

You'll note I've restrained myself from calling you ignorant and not having a clue about the road and what goes on outside 4111. What I will say is there is a lot of finger pointing upstairs and not too many people who take responsibility for their screw ups. I see the end result of the work product from Bridgeway and it's not pretty.

Besides, if I knew and saw the whole picture, I'd be doing BB's job and that's beyond my pay grade.

 

[NJACrewservicer]

Let me try to explain......

When you call your crewservice fleet and tell them that the company couldn't get you home under 14 hours, we then make a phone call to scheduling. Scheduling then realizes the problem and adds your airline request for the next day's schedule. At that point, scheduling is suppose to add an extended day to your schedule. (which happens, because you do indeed get home. Crew Services doesn't have the authority to request airlines for crews. It all goes through scheduling) When you submit your expenses and file for an extended day, payroll is suppose to look in your schedule to see if what you submitted is accurate. Sometimes scheduling doesn't put that information in your schedule for what ever reason. Thus, the reason for the delay in your paycheck.

As far as the finger pointing goes, you are correct. There is a lot of it. Just like in your previous post. (finger pointing at crew services for scheduling errors)

You don't have to call me ignorant about what goes out on the road. I know I don't have a clue. But, then again, I don't pretend to know either.

 

[Snakeplt]

NJACREWSERVICER...I have a question.

I turned down an airline home on the last day because it put me over 14 and the flight manager said, "oh man that is gonna cost us alot of money..." and he seemed a bit upset. My question is this. Do the flight managers have a vested interest in saving the company money ? Do the flight managers get "dinged" when something like this happens ? The reason I am asking is because the flight manager was VERY concerned about this situation and it almost seemed as if he/she was part of the decision making process and therefore would hear about this in the end. This is a REAL question...not a slam...just trying to understand the big picture.

By the way...whether you care or not, the flight managers have all been excellent in my previous fleet except 1...it always seems like they try to help and they seem to want to do a good job. Coming from a TRUE Nutjets hater, that is definitely a compliment.