Thanks Blue Dudes

[skiav8tor]

Call it what you want but my wife felt that the agent went above and beyond to make her feel extremely comfortable. My wife is not a novice at traveling. She has non reved with me at Pan Am, Delta, NWA and American. She is fairly familiar with how the system works.

In fact, she was so taken back by the agent, that she told me that she would have been willing to pay a premium for the service she received. Unfortunately she could not remember the individuals name or I would be sending a letter to Neelman/Barger instead of just a post on this board.

Traveling by yourself with two children under 3 can be a real chore to say the least.

Once again, thank you.

Even if you didn't get the crewmember's name...still send a note to the company. It's not the name that garners recognition, but the company as a whole...

And thanks for the compliment to the company...it makes me proud to work with the people here...

 

[radarlove]

Even if you didn't get the crewmember's name...

Y'know, that Orwellian manner you guys have of calling all employees "crewmembers", even when the FAA defines the term kinda creeps me out.

"Our leader has decided to change the meaning of this word. All hail our leader."

 

[Bavarian Chef]

Y'know, that Orwellian manner you guys have of calling all employees "crewmembers", even when the FAA defines the term kinda creeps me out.

"Our leader has decided to change the meaning of this word. All hail our leader."

It's what jb calls employees. We don't have passengers we have Customers. We don't have vendors we have Business Partners. It is what it is, not a choice on our part and in the big scheme, it makes sense.

 

[radarlove]

It's what jb calls employees. We don't have passengers we have Customers. We don't have vendors we have Business Partners. It is what it is, not a choice on our part and in the big scheme, it makes sense.

No, actually, you do have "passengers" and "vendors", your leader has just decided to call them a different (and incorrect) name.

All hail the leader. He can even change the meaning of common words!

 

[Juvat]

Thankyou for that compensation lesson. From now on we over here at B6 will respond accordingly. "Miss, sorry but I can't help you...you'll have to find the gate on your own. I believe my company does not fairly compensate me for the job I do now, so any act of generosity on my part is no longer part of the package. Neither is smiling, giving directions, or offering a helping hand while you struggle with carry-ons, strollers, and two young children. Now if I was to get a few more dollars an hour...well now...that's a different story. Hope you make it to the gate miss...but truthfully, I really don't give a sh!t. And if you don't like it...you can always walk...er...swim (in this case). Have a nice day...whups...wasn't supposed to throw that in."

Is this what you meant?

No, that is not what I meant. I was responding to the comment made previous to mine that "no one owes you anything."

And now to respond to your rather smart a$$ post... (To everyone else reading this, my apologies for the thread drift. However, when the dork meter is pegged, I have to take corrective action.)

I am sure that you are a very friendly person who enjoys providing great customer service. And I agree that customer service is the absolute key to return customers. But I seriously doubt that you entered (and remain in) this profession for that reason alone. If you are like 99% of the airline pilots in the world, you do it for the money and the chance to fly an airplane.

Your post seems to scoff at the fact I am pointing out, which is, that an airline must fairly compensate its employees for the outstanding work they do. And if the company makes even more money because the employees are doing such a great job, then the employees should have more to show for it in their paychecks.

If you are the 1% of pilots who are in this job because they don't really like the money and flying airplanes, then here's a solution. Spend less time behind the cockpit door, and more time in the back with all the nice people. Go be a flight attendant.

 

[Bavarian Chef]

No, actually, you do have "passengers" and "vendors", your leader has just decided to call them a different (and incorrect) name.

All hail the leader. He can even change the meaning of common words!

Okay, you win.

 

[Bavarian Chef]

No, that is not what I meant. I was responding to the comment made previous to mine that "no one owes you anything."

And now to respond to your rather smart a$$ post... (To everyone else reading this, my apologies for the thread drift. However, when the dork meter is pegged, I have to take corrective action.)

I am sure that you are a very friendly person who enjoys providing great customer service. And I agree that customer service is the absolute key to return customers. But I seriously doubt that you entered (and remain in) this profession for that reason alone. If you are like 99% of the airline pilots in the world, you do it for the money and the chance to fly an airplane.

Your post seems to scoff at the fact I am pointing out, which is, that an airline must fairly compensate its employees for the outstanding work they do. And if the company makes even more money because the employees are doing such a great job, then the employees should have more to show for it in their paychecks.

If you are the 1% of pilots who are in this job because they don't really like the money and flying airplanes, then here's a solution. Spend less time behind the cockpit door, and more time in the back with all the nice people. Go be a flight attendant.

I do it for money and chics, the fact that it is in an airplane is immaterial. Now if jb paid more and hired more girls in the back than I would be set.

 

[clickclickboom]

No, actually, you do have "passengers" and "vendors", your leader has just decided to call them a different (and incorrect) name.

All hail the leader. He can even change the meaning of common words!

OPINIONS ARE LIKE A$$HOLES EVERYBODY HAS ONE!!

 

[Sig]

Juvat:

You got it. A thousand years ago as a restaurant owner/operator using wages to get FAA licenses, I learned the best way to beat the "line" was to throw money at the talent and continue doing so until the improvement stopped. Then add a tiny per cent and watch them work, while I drank at the bar on days off and held employee parties monthly.

It's about returns. I forsook many a bonus to turn it back to my employees, and I was rewarded with great reviews in the local papers and loyal as heck employees.

I STILL get emails from all around the world from my old team. Is it that hard to figure out? The drive within is to be rewarded. Lacking that drive? Then a bit of training, because I only pay high dollar for high output. Still nothing? Bye. Everyone else, the happymeter is pegged.

 

[EMB170Pilot]

As for flying, was on the 320 for 20 months and now the 190....My butt hurts after a 2 hour flight on the 190, the 320 was good for 6 hours no problem.

Tell me about it

My company did a survey over a year ago about the seats. Everyone I talked to wrote how uncomftorable it is. Now I see pilots carrying a seat cushion on their trips. Other than that, nice airplane to coomute in from a passenger point. 170 is very roomy and every trip I do, I get compliments from paxs how they like the airplane.

 

[Gorilla]

Tell me about it

My company did a survey over a year ago about the seats. Everyone I talked to wrote how uncomftorable it is. Now I see pilots carrying a seat cushion on their trips. Other than that, nice airplane to coomute in from a passenger point. 170 is very roomy and every trip I do, I get compliments from paxs how they like the airplane.

Apologize for more thread drift...

Does anyone else find it odd that cockpit seats, with sheep's wool covers, lumbar, all the other crap, are generally really uncomfortable, even though they probably cost $40,000 each? After a long trip, I climb into my pickup truck, and am amazed at the comfort compared to the B-737 seat.

You'd think with all the big $$ and R&D that goes into a jet transport, they'd make seats that would at least be tolerable for 5 hours without agony. I can easily drive 12 hours in total comfort, but to fly that long would be painful. They should take a good quality auto seat, like a Lexus, beef it up internally to meet FAA strength specs, and retrofit the jets.

Back OT: It's admirable that JB strives for great customer service, but the public is fickle as he|| and as soon as their JB flight costs more than the competition, 98% will bail to the cheaper ticket. Sad but true.

 

[ACWild]

I highly suspect that the discomfort is intentional to keep us from dozing. It's a plot I tell ya...

 

[SoCentralRain]

No, actually, you do have "passengers" and "vendors", your leader has just decided to call them a different (and incorrect) name.

All hail the leader. He can even change the meaning of common words!

Sure. Since the FAA defined the people in the back as "passengers" (thanks, Marion Blakey) and the entities that supply Jetblue with everything from engine oil analysis to plastic cups is a "vendor" [ven-dor (noun) 1: one that vends]. I guess everything is perfectly clear now.

So someone who calls 800-JETBLUE to book a flight and asks a few questions about their travel is not a customer? [cus-tom-er (noun) 1: one that purchases a commodity or service] Or a company that makes certain our IT lines are up and running 24/7 isn't vested in partnerhood with Jetblue's business [i.e. a business partner]? I see. That clears it up.

All I can say is I can shake the hand of my "leader" on a more-than-completely-random basis, unlike other CEOs who would slither away like a reptile. I can also clearly tell my "leader" what I think while he's perched on my jumpseat as we ply eastward at FL370 from SLC to JFK at 3 am. I never got to do that with Goodwin or Franke.

These "terms" seem to work well for us "crewmembers." ::shrug::

Cheers,
SCR

 

[radarlove]

All I can say is I can shake the hand of my "leader" on a more-than-completely-random basis, unlike other CEOs who would slither away like a reptile. I can also clearly tell my "leader" what I think while he's perched on my jumpseat as we ply eastward at FL370 from SLC to JFK at 3 am. I never got to do that with Goodwin or Franke.

These "terms" seem to work well for us "crewmembers." ::shrug::

Cheers,
SCR

Really nothing against your leader, it's just creepy to watch someone distort language for corporate benefit. It's like when McDonald's went to "team members" from "employees".

I don't care much about the difference between customer and passenger (you're right, they're both), but calling every employee a "crewmember" (which, in this case, they're not) and every vendor a "business partner" (which they are certainly not) is weird.

Why do it?

Other airlines do weird stuff too, Southwest Airlines intentionally mis-spells words like "on time" (they say "ontime").

In the end, if Neeleman wants to call customer service agents "crewmembers", fine, that's up to him. But it gets kool-aidie when other employees, especially real crewmembers come onto a forum that is populated by other crewmembers and call a CSA a crewmember.

A little brain-washy-washy. But no real harm, at least if you recognize that it's a cultifying kinda thing.

 

[Lake Alice]

The fact that you obsess about this speaks volumes.

Each airline calls a trip something different.

Each airlines refers to manuals or departments different.

Get over yourself.