I recently had a trip to Bermuda with an 8 day sit (all expenses paid). So, I decided to fly the wife and kids down for a free vaction on the company, (JFK- Bermuda). I thought about booking on AA (my former carrier) but I didn't like the times, all things consider prices were equal.
My wife was a little apprehensive about traveling alone with a 12 month old and a 3 year old right after the whole no liquids fiasco. She was concerned about getting the baby's formula through security and having to drag two little kids through the TSA mess.
After I booked the tickets, she called B6 reservations directly to get their version of what can and can't be carried on board. The booking agent was awesome and suggested a meet and greet type of service that you offer.
Well she was stunned. One of your agents met her at checking and basically held her hand all the way to the gate. Helping out with the kids and the TSA strip down. My wife was so pleased she tried to give her $5 but she refused saying that she was just doing her job (eventually she forced it on her). Luckily for her (not for you guys) the E190 she was scheduled on had a mechanical in Bermuda and was substituted for an A320, which left her with abundant space for the kids.
The ride home was just as painless and worked in very much the same manner. Which made my life and hers a lot less stressful and relaxing.
As many of you know I have been critical of some of B6's moves in the past but I have always tried to remain objective and fair. So, I need to compliment you guys when credit is due. My wife would have NEVER received the same service at any of the other majors I have worked for (NWA, DAL and AA).
Thanks again for taking such good care of my family and keep up the good work.
My wife was a little apprehensive about traveling alone with a 12 month old and a 3 year old right after the whole no liquids fiasco. She was concerned about getting the baby's formula through security and having to drag two little kids through the TSA mess.
After I booked the tickets, she called B6 reservations directly to get their version of what can and can't be carried on board. The booking agent was awesome and suggested a meet and greet type of service that you offer.
Well she was stunned. One of your agents met her at checking and basically held her hand all the way to the gate. Helping out with the kids and the TSA strip down. My wife was so pleased she tried to give her $5 but she refused saying that she was just doing her job (eventually she forced it on her). Luckily for her (not for you guys) the E190 she was scheduled on had a mechanical in Bermuda and was substituted for an A320, which left her with abundant space for the kids.
The ride home was just as painless and worked in very much the same manner. Which made my life and hers a lot less stressful and relaxing.
As many of you know I have been critical of some of B6's moves in the past but I have always tried to remain objective and fair. So, I need to compliment you guys when credit is due. My wife would have NEVER received the same service at any of the other majors I have worked for (NWA, DAL and AA).
Thanks again for taking such good care of my family and keep up the good work.
