AlbieF15 said:Allow me to fill in for the General:
"...well...once SONG gets rolling, and we get the retired guys back off line, and our new European routes getting hopping...we'll be RIGHT back on track..."
Seriously--the airlines that will survive won't be the cheapest seats, or have the lowest labor costs. The airlines that survive will be the ones that provide VALUE...i.e...a good product for a fair price. Many legacies have gotten so busy worrying about price they have forgotten about customer service and have lost their most loyal customers as a result.
What does this have to do with reservations answering the telephone> some people with money to spend do not live on the internet, or even like the internet. I guess JG just does not get it. This guy is a criminal. Y'all need to get him out of the picture, the sooner the better.