It's no wonder why DAL is hurting

[Midnight Flyer]

Yall be goin on vacation? See the thing is, if you bout to be up out dis biatch. Check it. Beep Delta. We be flying all ova dis bitch

Let me ax you somin. You fian ta raise up and git yo travel on? From the interior to the exterior. You got to get your posterial in one dese big ass planes. Shi_ dog

You lay in da cut straight sittin on your ass an gitting yo drink on an snack on while we floss and fly dis mo fo all ova dis bitch

East coast, west coast, it don't matta. Ni__a, we git'cha to yo ho an back lickety split, no shi_. Then you be back at yo crib chillin wit a flat splif thinkin we was some crazy ass angel

Hell dese phat, round, thick ass vessels run up in da sky so deep it be cryin. Yeah, you thought it was rain. So bring a towel cause at Delta, it's layed out like dat.

Call one of dese fly ass Delta coochies an make all dem punk _ss co-workers of yours catch da vapors as you be off an up out.

You goin? We fly you dere. You been? We done already flew up in dere. We got'chu covad like a Jimmy hat. At Delta we loves us some flyin an it be showin like a mother___ka.

LOL, funny.

All I have to say about DAL's customer service is that you get what you pay for. When a company pays their employees $8 per hour for answering phones in reservations, the customer, in turn, gets $8 per hour worth of service. It's a simple as that. Do you think some Delta coochie momma gives a rats a$$ if you get cut off and she looses the chance of selling you $2000 worth of tickets? I doubt it. All she's doing' is thinking about how long she has until it's quitting time. Customer service in this country is literally crumbling before our eyes due to low wages and outsourcing.

 

[DH106]

OK, I've got it... instead of, "We're sorry, but due to an unusually high volume of calls, your wait time might exceed 30 minutes..."

... the real truth is, "We're sorry, but due to an unusually high number of furloughs, your wait time might exceed 30 minutes..."

I mean, why would a company make it hard to take your money? That's the most arrogant, absurd thing a company could do.

 

[Beertini]

Many legacies have gotten so busy worrying about price they have forgotten about customer service and have lost their most loyal customers as a result.

The quandary then becomes:

Which airline gets my business after my favorite Legacy carrier angers me enough to run me off? Am I going to switch from DAL to UAL to NW to….oh, never mind.

Beertini

 

[trashhauler]

If you still want to book the trip, try a travel agent. Most people don't use them any more for something as simple as a plane ticket, but you can get your ticket and not spend an hour waiting on the phone.

 

[jetalc]

Seriously--the airlines that will survive won't be the cheapest seats, or have the lowest labor costs. The airlines that survive will be the ones that provide VALUE...i.e...a good product for a fair price. Many legacies have gotten so busy worrying about price they have forgotten about customer service and have lost their most loyal customers as a result.

Amen!

 

[Metro752]

No need for that...

Chperplt can stay in never never land...

Michael Jackson is there, are you sureeeeeeeeeeee

 

[737 Pylt]

No need for that...

Chperplt can stay in never never land...

Chper:
Love that avitar. Was just there the other day.....Man, its worth the 4 hour plane ride just to go there.
737