whymeworry?
Well-known member
- Joined
- Sep 17, 2005
- Posts
- 701
I am trying to get my wife TWO tickets to South Asia on DAL. So I call their 800 number and remain on hold for 14 minutes. Figuring I just called during a peak period, I call my wife and ask her to make the booking as I had to go fly. When I get the hotel last night, I again call the Delta 800 number, 25 min on hold. This morning my wife calls and tells me she tried to reach them all night and only got through after a 45 minute hold at 2300 last night. In an effort to protect her time invested in calling the beloved Delta reservation line, she gives her cell # to the agent and clearly instucts her to call back if they get disconnected. Well, after around 10 minutes of speaking with the agent, just as the booking was being made, she gets disconnected. No call back from Delta. Lovely!
So we're willing to drop $2500 on two r/t tickets on the big DAL and they can't be bothered with our business? General Lee, what gives? Did DAL outsource their call center to India or something? Pathetic way to run a business. I suppose this is the result fo some genius in management to cut back staffing in customer service... way back, like to the point where there is no longer any service, and in my case, now no longer any customer.
My airline flys to the same destination but the flights are oversold. The only other carrier is NW and there is no way in hell I would buy a ticket on them (nothing against the NW pilots, love you guys/gals, it's against you mgmt. I won't support their tactics to outsource labor/ set up alter ego airlines). I cancelled our NW Visa two weeks ago, btw.
So we're willing to drop $2500 on two r/t tickets on the big DAL and they can't be bothered with our business? General Lee, what gives? Did DAL outsource their call center to India or something? Pathetic way to run a business. I suppose this is the result fo some genius in management to cut back staffing in customer service... way back, like to the point where there is no longer any service, and in my case, now no longer any customer.
My airline flys to the same destination but the flights are oversold. The only other carrier is NW and there is no way in hell I would buy a ticket on them (nothing against the NW pilots, love you guys/gals, it's against you mgmt. I won't support their tactics to outsource labor/ set up alter ego airlines). I cancelled our NW Visa two weeks ago, btw.