My GoJet Experience today

[av8tor4239]

All I'm sayin is "Dear NetJetters. We get it OK? You provide good customer service and you hate Part 121. Now can we please move on?"

The part I don't get is I would think you guys would be happy that the airlines don't cater to the high end traveler any more because that might attract some of the business from the edges of your clientèle.

It seems that some of you guys get off on lurking in here and hatin' on Part 121 ops. I guess whatever makes ya happy.

Dont hate part 121, I would not be where I am without it... my experience on Go jet the other day was pittiful... I have been on many many 121 flights that have been wonderful... so it is not a hate thing.

 

[laserman2431]

Dont hate part 121, I would not be where I am without it... my experience on Go jet the other day was pittiful... I have been on many many 121 flights that have been wonderful... so it is not a hate thing.

I think you meant pitiful, not pittiful. Also, the contraction of do and not usually has a apostrophe such as "don't."

I think the quality of some of your post has gone down hill. In fact, it seems pitiful.

Just kidding. I had to mess wit ya. I hope you have a better flight next time. I hate riding in the back too. My biggest complaint is that the damn seats are always full.

 

[laserman2431]

FWIW, I think the North West FA's are the worst. RAH FA's really seem to try and do a pretty good job in my opinion.

 

[laserman2431]

I was recently a paying customer on a Northwest flight. The worst thing was that almost all the seats were full on a DC9. The two exit rows were empty. I tried to move to one but the FA made me return to my assigned seat. Then some NW pilots and FA's who were deadheading got the exit rows. The worst part is that they were real loud about how happy they were to get the good seats. When I used to work for a Delta regional, this would have never happened. Not trying to come down on NW. I'm sure we all have our won horror stories.

 

[laserman2431]

I should clarify that my previous disparaging remarks were about NW mainline and not NW regionals. I've always had good experiences on the regionals. Especially Mesaba.

I'm going to reveal my age here but I remember when air travel was a special occasion. When I was a kid my family never flew because my folks could not afford it. They weren't really poor but average people didn't seem to fly back then. People got dressed up for a plane trip and you got dressed up just to take a relative to the airport.

Now the gate area for a South West looks like the set of the Jerry Springer show. I remember seeing Li'l Abner getting on in Huntington wearing bib overalls and no shirt. A passenger from CMH to JFK with a black garbage bag for luggage.

Let's face it. It is a different animal. There's some good to it and some bad but it is not the same thing. The good is that there is a travel option for the unwashed masses. And that includes me.

I think in the future we'll see even more stratification. More ultra low cost carriers on one end and a continuum of choices for people who want more and are willing to pay more.

OK. Just to get back to the original thread. NetJets offers a high level of customer service.

 

[whaleroast]

Yep, you and the original poster are a better group of pilots because you fly people that are not the unwashed masses.
Also, you two are conceited ******************************bags.

Yes, conceited ******************************bags.

Happy holidays conceited ******************************bags hope you have a good holiday you conceited ******************************bag.

 

[CA1900]

I hate to be the spelling and grammar Nazi_ but that original poster sounded like an idiot. Basic rule of thumb; If you're going to bitch about quality, please try not to make yourself look like a complete moron in the process.

Now, please tell me how many spelling and grammar errors I made in this post. Never fails, Huh?

I only caught a missing comma, an improper use of a semicolon when a colon was appropriate, and an improperly-capitalized word. Not bad; I give it a B. :laugh:

 

[laserman2431]

I thimk you're being too generous.

 

[navigatro]

Whaleroast,

Don't hold back...tell us how you really feel.

 

[doh]

Yep, you and the original poster are a better group of pilots because you fly people that are not the unwashed masses.
Also, you two are conceited ******************************bags.

Yes, conceited ******************************bags.

Happy holidays conceited ******************************bags hope you have a good holiday you conceited ******************************bag.

Whale, take a breath! Most of us are not ragging on the pilots. We realise it is your management that has created this problem. But you have to admit that 121 land is no fun for the pax. Frac pilots fly 4-6 legs a month as pax. We see first hand how bad the airlines are. We complain because like all pilots, we complain. But we are complaining about your managements performance, not yours. Happy New Year.

 

[rydog]

Usin that nice gold tie to wipe away the tears.

Using my gold tie to wipe away tears of joy as I make my way to the bank to deposit my pay checks!!!!!

Flame on!!!!!

 

[fischman]

All I'm sayin is "Dear NetJetters. We get it OK? You provide good customer service and you hate Part 121. Now can we please move on?"

The part I don't get is I would think you guys would be happy that the airlines don't cater to the high end traveler any more because that might attract some of the business from the edges of your clientèle.

Bingo. Keep up the bad work guys. You just keep sending those first class pax our way. We'll take 'em!

As a NetJets pilot, let me give you my side of the equation. We bust our butts to treat every pax as if they were the only one. The airplanes are immaculate, the crews are professional and courteous, and the support staff is usually an outside vendor that we pay (Signature Flight Support for example). They know where their bread and butter come from. Therefore we are able to see how good things can be.

The 121 world makes it hard for you guys to REALLY give it your 100%. You rely on rude "customer service" agents, ground staff that LITERALLY throws bags (pax don't like that), and you aren't allowed to open the cockpit door to look the pax in the eye when things go bad. These things are setting you up for failure.

The frustration occurs when there are things that can be done that aren't being done. Cleaning the lav for example. I'm not talking about switching out the blue juice. I'm talking about getting something to wipe down the lav. It would take less than 3 minutes to do a quick job in there. Or are all of you to good for that??? If EVERYONE did it, they wouldn't get so nasty.

Just a thought.

 

[flyboyzii]

Well, let's see here...We have 29 minutes from the time we set the brake to get the pax off..cross seat belts..clean up after them (they usually leave plenty behind)..run in and try to find a computer to get the next flight release...go back to the plane and go through all of the wx (make sure the alternate is legal etc..) and make sure we have the proper fuel load and that comissary has come (and put away) and start loading for the next leg.....I'll see if I can find those 3 minutes to clean that lav and spray febreeze down the isle on my way back...Oh, and none of the crew has had time to eat today!!

 

[AbOvo]

Well I think he's saying it isn't your fault that the marketing people at most airlines today don't care about the customer experience. They are putting the pressure on you and dropping the importance of what is considered vital to pt. 91 operations. Most 121 guys I fly with wouldn't last a day at a 91 operation because the key tasks have never been emphasized to them. It's not about being better, some people like providing good service and others would rather fly their line. There is a reason 91 gigs generally pay much better for similar size aircraft, it's a lot more work.

Reality is that people have said they only care about ticket price. Even to the point that they will choose a flight that's only $10 cheaper. United took that to an extreme with some of their contractors and paid the price. Nobody wants to ride on an RJ with cloth seats displaying unknown stain cultures.

 

[fischman]

Well, let's see here...We have 29 minutes from the time we set the brake to get the pax off..cross seat belts..clean up after them (they usually leave plenty behind)..run in and try to find a computer to get the next flight release...go back to the plane and go through all of the wx (make sure the alternate is legal etc..) and make sure we have the proper fuel load and that commissary has come (and put away) and start loading for the next leg.....I'll see if I can find those 3 minutes to clean that lav and spray febreeze down the isle on my way back...Oh, and none of the crew has had time to eat today!!

Come on. Don't patronize me. I'm trying to offer a different perspective and trying to help. The lav was just an example.

Do you help parents unfold their stroller? Takes 5 seconds.

What about helping a lost traveler find a gate instead of pointing them to the infamous "customer service" agents?

Let me address your excuses:

Crossing seat belts is like trying to polish a turd. Don't waste your time.

How long have you been at your airline? You don't know where the computers are???

Every other leg you go back to the same airport. How many times do you REALLY need to read the same weather?

It takes me 1 second to read a fuel guage. How long does it take you?

How long does it take to see if commissary loaded the plane?

"Flight Attendant. Was commissary here?"
"Yes."
"Good. Thank you."



Listen. I worked for a regional doing 30 minute turns. I know what your job is like. Finding 3 minutes to do the little things WILL get noticed.