NJA Phone interviews scheduled for AUG-OCT

[fischman]

Huh.

I was just trying to give some advice. Good luck to you.

 

[sitnresrv]

Fisch,

I don't mean to discredit anyone here, especially you in my post. I thought you were implying something and maybe I was wrong, I apologize. I don't believe my response warranted the attack from amflightpilot. Best regards to you and I truly wish you well.

 

[FLYLOW22]

Don't wanna take it from a pilot???

Take it from the upper management of NJA and the training department...

I just heard it from the horses mouth not more than 72 hours ago.

"It doesn't matter if the pilot has superb flying skills. Safety comes first in regards to mastery of the airplane but here at NetJets, there is so much more to taking care of our Owners than performing simple pilot duties. Customer service skills are absolutely key. Superior Customer Service skills are even better in a pilot applicant. That being said, we will not hire a pilot with poor flying skills and superior customer service skills, but we certainly won't hire a pilot with no people skills who is Chuck Yeager. It must be a total package."

Don't take anyone's word for it on this website... Take upper management's word for it from this week.


For whatever it's worth....

And no... sending in your resume and application 1000 times with the same credentials will not "get you in". Show customer service skills in your application (flying or non flying) and you will get in.

 

[bpapaDC8]

Flylow,

I do believe what you are saying is true. My buddy at NetJets, who wrote me a LOR, filled me in on this already. I had a position requiring strong customer service courtesy of my first furlough. So how am I not worthy of at least a phone interview?

I could quit my flying job and go work at the Ritz-Carlton. Does that make me better qualified to fly for Netjets?

This is all rhetorical anyway. Best of luck to all.

 

[captain dad]

I don't mean to be smug. I think anyone will tell you that on any given day there are good guys turned away and not so desirable guys being offered jobs. That happens everywhere. NJA has changed some of the hiring practices and staff to tighten the filters. The majority of the people hired from here on are going to be here for the long haul. They can afford to be picky.

Just apply, call in some favors and do your best. If you are a good guy or gal, no black spots on your record, and you're lucky you will get an offer.

Good Luck

 

[o2bflyn]

This might sound like a silly question but how do you find your passengers at a busy FBO? Do you stand near the entrance and ask everyone who comes in if they are your passenger?

A lot of the time it does boil down to that.

What I try to do is read throught the trip brief see if there is some indicators that might tip off the people. Number of people, how many men/women their are, maybe their is a note about luggage, golf clubs, fishing gear, etc... Have to read between the lines a little sometimes.

 

[FLYLOW22]

Flylow,

I could quit my flying job and go work at the Ritz-Carlton. Does that make me better qualified to fly for Netjets?

This is all rhetorical anyway. Best of luck to all.

Love it or hate it, it is what it is.

We sell a service to the worlds richest and most affluent. They are accustomed to a high level of luxury and service as compared to what any of the rest of us are used to. Those are facts.

The Part 121 world does LITTLE to insure that a pilot has ANY customer service skills. Part of that fact is by design and part the choice of 121 management for employees to do more with less.

It's not your fault BUT... why should NetJets make the problem theirs? <-- Rhetorical.

Think outside of the box here guys (who want to apply). It will pay off.

 

[o2bflyn]

Let's put this in easy terms. People from ALL bakcgrounds of aviation potentially have the ability to excercise exceptional customer service.

In my opinion what this boils down to is any given applicants ability to sell themselves. Did your resume describe your customer sevice background? Do you truely posses the background that the company is looking for?

That's why you get, or don't get, the phone interview.

 

[RNObased]

Take it from the upper management of NJA and the training department...

I just heard it from the horses mouth not more than 72 hours ago.

"It doesn't matter if the pilot has superb flying skills. Safety comes first in regards to mastery of the airplane but here at NetJets, there is so much more to taking care of our Owners than performing simple pilot duties. Customer service skills are absolutely key. Superior Customer Service skills are even better in a pilot applicant. That being said, we will not hire a pilot with poor flying skills and superior customer service skills, but we certainly won't hire a pilot with no people skills who is Chuck Yeager. It must be a total package."

Don't take anyone's word for it on this website... Take upper management's word for it from this week.

What Flylow is saying is true.

I however hope to hell we aren't headed down the path of getting the reputation that airlines like United had in the '90's for some of their interviews, or Delta back in the day when they had 3 chairs in the room and picking the "right" one was a make or break deal.

I understand the process is under going change, but a little grace goes a long way sometimes. People remember being treated poorly for a long, long time, but it is also impossible to make all the people happy all the time. Very fine line to walk.

 

[fischman]

If you talk to the recent applicants, I think you will find we treat them with incredible respect and they find the interview process enjoyable. We treat them like owners while they are our guests. The applicants are interviewing NJA as much as we are interviewing them.

 

[RNObased]

If you talk to the recent applicants, I think you will find we treat them with incredible respect and they find the interview process enjoyable. We treat them like owners while they are our guests. The applicants are interviewing NJA as much as we are interviewing them.

I'm not going to argue with you on this point, but exactly what other flying options do these guys/gals have?? The number of GOOD places that are hiring can be listed on one hand. Interviewing us is a bit of a reach.

 

[o2bflyn]

I'm not going to argue with you on this point, but exactly what other flying options do these guys/gals have?? The number of GOOD places that are hiring can be listed on one hand. Interviewing us is a bit of a reach.

wow...that's quite the arrogant attitude.

 

[fischman]

I'm not going to argue with you on this point, but exactly what other flying options do these guys/gals have?? The number of GOOD places that are hiring can be listed on one hand. Interviewing us is a bit of a reach.

Southwest.
Continental.
FedEx.
UPS.
Etc...

Our applicants are highly qualified and meet the requirements of these companies in many cases.

 

[fischman]

The applicants are interviewing NJA as much as we are interviewing them.

Interviewing us is a bit of a reach.

It isn't a reach at all. Some learn after the interview process that NJA is not the place for them.

For a specific example, there was a highly religious person who saw the waste and excess that occurs in our business and couldn't live with it. He declined our offer, and that's fine.

General examples:
There are some who just can't bring themselves to be lying on the floor of an Ultra changing out a lav in the dark.

There are some that don't want to load bags.

There are some that need a rigid "hard line" for their schedule, and the dynamics of our schedule is unacceptable to them.

You get the idea. They interview us as much as we interview them. (As they should). We welcome any and all of their questions, and THOSE QUESTIONS ARE NOT PART OF OUR DECISION. As a matter of fact, when it comes time for the applicant to ask questions, we are REQUIRED to put our pen down and NOT record that part of the interview.


It is not a reach, and it happens more than you think.

 

[F/O]

General examples:
There are some who just can't bring themselves to be lying on the floor of an Ultra changing out a lav in the dark.

There are some that don't want to load bags.

There are some that need a rigid "hard line" for their schedule, and the dynamics of our schedule is unacceptable to them.

If they get as far as the CMH interview and they are just then finding out about these things then I'd say they haven't done their homework on the company very well.

 

[McLovin]

I feel for everyone that is applying to Netjets and are caught in the "changes".

In my humble opinion and I am sure that many current NJ pilots would agree, I don't think that many of us would get hired again. I have flown with many pilots that completely suck at customer service. You have to remember that NJ hired anyone with a certificate back then. Great sticks, but a good majority weren't Ritz Carlton material... I sure wasn't Ritz material when I got in, but I have learned the ways to go above and beyond while continuing to do my job upfront. Now I understand what NJ wants in their applicants and they should have done this a long time ago.

The point is, I am sure that most of you that are applying to NJ are great at customer service and could become even better...

What Fischman and the rest of the gang are doing in the puzzle palace is unknown to most of us, but from what I hear on the road is that the quality of new hires have improved tremendously.

If you really want to come to NJ, reapply as soon as your six months is up...

Good luck to all

 

[FLYLOW22]

What Flylow is saying is true.

I however hope to hell we aren't headed down the path of getting the reputation that airlines like United had in the '90's

All due respect, UAL interviewed the way it did back in the day because they could. Management in the 90's ran all of the 121 companies like a drag peacock on qualudes.

NetJets appears to be ratcheting up the process because we have Owners who shell out MILLIONS to fly on their planes pilot by our crews.

NetJets management sees this, realizes this and acts accordingly.

UAL management... well, they are still trying to figure it out. Hopefully they will by Labor Day.

 

[Ultra Grump]

If you talk to the recent applicants, I think you will find we treat them with incredible respect and they find the interview process enjoyable. We treat them like owners while they are our guests. The applicants are interviewing NJA as much as we are interviewing them.

The problem I see is not how they are treated at the interview, but rather afterward when they are kept in the dark about the results for an extended period of time. What is being done about that? It makes us look indecisive at best, arrogant and uncaring at worst.

 

[starcheckdriver]

I wish someone at NJA could enlighten the people waiting for a callback from the interview in CMH. A lot of us have been waiting 7 weeks or more with no word. Even just an e-mail stating that they are still evaluating would be nice.

 

[captain dad]

I really sympathize guys and girls.

I have not heard anything bad or negative about placing a nicely worded and matter of fact email to remind them, offer help if they are having problems with your background check and express your continuing desire to fly for NJA.

Keep the faith.

 

[fischman]

If they get as far as the CMH interview and they are just then finding out about these things then I'd say they haven't done their homework on the company very well.

I agree 100%

 

[fischman]

The problem I see is not how they are treated at the interview, but rather afterward when they are kept in the dark about the results for an extended period of time. What is being done about that? It makes us look indecisive at best, arrogant and uncaring at worst.

The communications NJA is having with the applicants after they leave Columbus is a HUGE problem in my opinion. I think it is embarrasing, and is counter-productive to the image we are trying to project. Unfortunatly, NJASAP pilots involved with the interviews have no authority in this matter.

 

[fischman]

I really sympathize guys and girls.

I have not heard anything bad or negative about placing a nicely worded and matter of fact email to remind them, offer help if they are having problems with your background check and express your continuing desire to fly for NJA.

Keep the faith.

This is good advice.

 

[208starcheck]

I wish someone at NJA could enlighten the people waiting for a callback from the interview in CMH. A lot of us have been waiting 7 weeks or more with no word. Even just an e-mail stating that they are still evaluating would be nice.

As far as I understand, No news is good. I have a friend I recommended from the April interview group. He didn't hear anything for a long time. Anyone in his group that didn't make it heard back inside of 2-3 weeks. Try sending an email asking about the status. My buddy has done that many time and everytime they were cool about it.

 

[RNObased]

The communications NJA is having with the applicants after they leave Columbus is a HUGE problem in my opinion. I think it is embarrasing, and is counter-productive to the image we are trying to project. Unfortunatly, NJASAP pilots involved with the interviews have no authority in this matter.

Fischman,
That is nice to hear, that you guys realize there is a issue with the communications of CMH to potential newhires. Hopefully some change will occur at some point.

I was cornered in MDW last tour by a guy who wanted to know what the hell the deal was. He was flustrated by not being able to plan his future. He said he hadn't heard a word from anyone, sorry I don't remember when he interviewed, I told him that most of the time with NJA no news is good news. At least is was when I interview in '00. He mellowed out, but there is some anger out there.

 

[-FlyAuburn-]

Yep, Aug 20.

Wrong tigers. I've never seen a purple and gold tiger. Your kind are not wanted. Just kidding! Sort of.

 

[lookin4better]

Does anyone know what NJA is doing with those that re-apply after 6 months from an unsuccessful interview?

Is there a process for re-evaluating those applicants that are tryng again? I am sure this is also changing along with other aspects of the process.....just curious if anyone knows anything.

 

[bpapaDC8]

Every single applicant at NetJets trained to be a pilot first. Its a bit arrogant to assume that customer service skills are somehow beyond the average pilot. The proper attitude combined with good training seems to work everywhere else. Yes, even at the Ritz-Carlton.

 

[BeeFCaKe]

As far as I understand, No news is good. I have a friend I recommended from the April interview group. He didn't hear anything for a long time. Anyone in his group that didn't make it heard back inside of 2-3 weeks. Try sending an email asking about the status. My buddy has done that many time and everytime they were cool about it.

So you could make the assumption that if you haven't heard anything in 3 weeks, that your chances of getting on with NJ are good??

Has anyone gotten the bad news after 3 weeks??

Thanks
-CaKe

 

[Fly2AK]

I did my phone interview nearly 7 weeks ago and just got my invite to CMH for the interview. Hope that helps anyone that is still waiting to hear back from the phone interview. Good Luck!