NJA Phone interviews scheduled for AUG-OCT

[Saabslime]

They obviously don't want furloughed or soon to be furloughed 121 guys. I got the same "thanks but no" response before any phone interview. Over 9000 hours, 7000 jet of which 3000 is in citations and lears. Pretty hard to convince someone you have no plans on going back to the airlines when they don't even give you a chance.

 

[bpapaDC8]

Very true Saabslime. I guess they were burned by some guys who were recalled. The part they are not seeing, at least for the moment, is they have some very good employees who resigned from a major to stay at Netjets.

That could have been me, but I will keep applying til they let me in.

 

[fischman]

I'm not saying this is the case, but the "turn left" mentality does not work at NetJets. It doesn't matter if you have 2500 hours, or 31,000 hours. You MUST be a great pilot, and you MUST be superb at customer service. Just because you have a lot of time doesn't mean you are the pilot NetJets is looking for.

Giving a PA when there is a weather delay is not superb customer service by the way. If you are wondering what superb C.S. is, look at Ritz Carlton. Get the idea?

 

[fischman]

Flying is 20% of what we do.

 

[jonjuan]

Does the Ritz teach sitting down in the FBO while the owners walk through the front door asking different pilots if they are flying them to PBI? We have all frequently seen this.
It's called adapt and overcome. Many great customer service oriented 121 pilots have been turned down by nejets and many current netjets pilots should have never been hired after furloughed from 121.
If the pilots are happy (via pay and QOL), their owners are happy. It's typically the non-121 background guys who claim that airline folks can't adapt from "turning left." Why is it that every retired 121 guy is great at customer service?
Long story short, I would bet that many current nja pilots, if they had to interview today, would not pass the phone interview. There's no rhyme or reason as to the selection process. Why not have the pilot union be in charge of the selction of its pilots? Management hires the back office and pilots select the pilots.

 

[frachonkey]

Had my phone interview on July 2nd. Have not gotten a reply yet.

 

[sitnresrv]

Saabslime seems to have a little attitude since he got turned down. I don't believe the 121 time is a negative at all. In fact, I believe they would look at it as great experience in a proven training environment. Why do I say this, because as a soon to be twice furloughed 121 pilot I have a phone interview coming up. Will I make it to be a NetJets pilot? I don't know, but I will certainly try my best. Saabslime obviously has it wrong, because if his theory was correct, I wouldn't have gotten the phone interview. I apparently fit all his criteria to not get a phone interview and I got one. Oh yah, I didn't have an internal recommendation either. I don't believe anyone here can possibly understand why some get an interview and others do not.

 

[bpapaDC8]

So Fischman,

How does Netjets know from my application, without even speaking to me, that I am not capable of such customer service heights?

This is a bit of a rhetorical question, just to stir it up.

 

[sitnresrv]

Apparently Fischman is in a pilot category that all others can only dream of obtaining. Talking to a couple NetJets pilots recently, they seem to have a completely different attitude than this Fischman. Those that know they are good pilots and good at customer service are the ones that don't need to preach to others. It seems your attitude/arrogance towards others would be a quality NetJets would not want to have. OH yah I almost forgot, airlines don't hire guys that can give good PA's, they also want a solid pilot with good customer service skills, exactly what NetJets wants. What an ignorant comment.

 

[LarryinTN]

Does the Ritz teach sitting down in the FBO while the owners walk through the front door asking different pilots if they are flying them to PBI?

This might sound like a silly question but how do you find your passengers at a busy FBO? Do you stand near the entrance and ask everyone who comes in if they are your passenger?

 

[fischman]

Huh.

I was just trying to give some advice. Good luck to you.

 

[sitnresrv]

Fisch,

I don't mean to discredit anyone here, especially you in my post. I thought you were implying something and maybe I was wrong, I apologize. I don't believe my response warranted the attack from amflightpilot. Best regards to you and I truly wish you well.

 

[FLYLOW22]

Don't wanna take it from a pilot???

Take it from the upper management of NJA and the training department...

I just heard it from the horses mouth not more than 72 hours ago.

"It doesn't matter if the pilot has superb flying skills. Safety comes first in regards to mastery of the airplane but here at NetJets, there is so much more to taking care of our Owners than performing simple pilot duties. Customer service skills are absolutely key. Superior Customer Service skills are even better in a pilot applicant. That being said, we will not hire a pilot with poor flying skills and superior customer service skills, but we certainly won't hire a pilot with no people skills who is Chuck Yeager. It must be a total package."

Don't take anyone's word for it on this website... Take upper management's word for it from this week.


For whatever it's worth....

And no... sending in your resume and application 1000 times with the same credentials will not "get you in". Show customer service skills in your application (flying or non flying) and you will get in.

 

[bpapaDC8]

Flylow,

I do believe what you are saying is true. My buddy at NetJets, who wrote me a LOR, filled me in on this already. I had a position requiring strong customer service courtesy of my first furlough. So how am I not worthy of at least a phone interview?

I could quit my flying job and go work at the Ritz-Carlton. Does that make me better qualified to fly for Netjets?

This is all rhetorical anyway. Best of luck to all.

 

[captain dad]

I don't mean to be smug. I think anyone will tell you that on any given day there are good guys turned away and not so desirable guys being offered jobs. That happens everywhere. NJA has changed some of the hiring practices and staff to tighten the filters. The majority of the people hired from here on are going to be here for the long haul. They can afford to be picky.

Just apply, call in some favors and do your best. If you are a good guy or gal, no black spots on your record, and you're lucky you will get an offer.

Good Luck

 

[o2bflyn]

This might sound like a silly question but how do you find your passengers at a busy FBO? Do you stand near the entrance and ask everyone who comes in if they are your passenger?

A lot of the time it does boil down to that.

What I try to do is read throught the trip brief see if there is some indicators that might tip off the people. Number of people, how many men/women their are, maybe their is a note about luggage, golf clubs, fishing gear, etc... Have to read between the lines a little sometimes.

 

[FLYLOW22]

Flylow,

I could quit my flying job and go work at the Ritz-Carlton. Does that make me better qualified to fly for Netjets?

This is all rhetorical anyway. Best of luck to all.

Love it or hate it, it is what it is.

We sell a service to the worlds richest and most affluent. They are accustomed to a high level of luxury and service as compared to what any of the rest of us are used to. Those are facts.

The Part 121 world does LITTLE to insure that a pilot has ANY customer service skills. Part of that fact is by design and part the choice of 121 management for employees to do more with less.

It's not your fault BUT... why should NetJets make the problem theirs? <-- Rhetorical.

Think outside of the box here guys (who want to apply). It will pay off.

 

[o2bflyn]

Let's put this in easy terms. People from ALL bakcgrounds of aviation potentially have the ability to excercise exceptional customer service.

In my opinion what this boils down to is any given applicants ability to sell themselves. Did your resume describe your customer sevice background? Do you truely posses the background that the company is looking for?

That's why you get, or don't get, the phone interview.

 

[RNObased]

Take it from the upper management of NJA and the training department...

I just heard it from the horses mouth not more than 72 hours ago.

"It doesn't matter if the pilot has superb flying skills. Safety comes first in regards to mastery of the airplane but here at NetJets, there is so much more to taking care of our Owners than performing simple pilot duties. Customer service skills are absolutely key. Superior Customer Service skills are even better in a pilot applicant. That being said, we will not hire a pilot with poor flying skills and superior customer service skills, but we certainly won't hire a pilot with no people skills who is Chuck Yeager. It must be a total package."

Don't take anyone's word for it on this website... Take upper management's word for it from this week.

What Flylow is saying is true.

I however hope to hell we aren't headed down the path of getting the reputation that airlines like United had in the '90's for some of their interviews, or Delta back in the day when they had 3 chairs in the room and picking the "right" one was a make or break deal.

I understand the process is under going change, but a little grace goes a long way sometimes. People remember being treated poorly for a long, long time, but it is also impossible to make all the people happy all the time. Very fine line to walk.

 

[fischman]

If you talk to the recent applicants, I think you will find we treat them with incredible respect and they find the interview process enjoyable. We treat them like owners while they are our guests. The applicants are interviewing NJA as much as we are interviewing them.