Worst FBO

[Going2Golf]

Landmark South- SAT....its stuck in the 70s. Someone needs to remodel using some C4.

 

[DO-82 driver]

....jfk

 

[glasspilot]

I wonder if anyone from Signature reads this?

Do they know all the pilots hate them or do they just feel all snuggly with their NJ contract?

Seems to me they just act arrogant with poor service and obscene prices justified by name recognition and (often) airport monopolies alone.

 

[hammer2]

sig @ BWI & MIA!!

 

[Gulfstream 200]

I wonder if anyone from Signature reads this?

Do they know all the pilots hate them or do they just feel all snuggly with their NJ contract?

Seems to me they just act arrogant with poor service and obscene prices justified by name recognition and (often) airport monopolies alone.

Do you think they really care?

Where else are you going to go at BWI, MIA, DCA etc?

The Signatures at airports with other FBOS are now competitive (if not the lowest) in terms of fuel costs and IMO, have fine service.

Does the pilot have a choice? You usually go where the pax want or where the cheapest fuel is!

 

[jtf]

I second JFK. They obviously don't want us there and the lack of almost anything remotely like customer service is far below any airline. Signatures mostly do suck, but at least they try every once in a while and have facilities.

 

[Duke of Ale]

Landmark South in SAT has been closed now for a few months. As far as BWI is concerned, being escorted to the plane is a security requirement by the airport. (Not saying it is effective)
My choice for a bad FBO is Personal Jet in FXE. Terrible service!

 

[J3guy]

signature mia. service is so bad that i generally park up front by the door regardless where the rampers want me. It fun to see them get unwound.

 

[Ticker]

Seen most of those already listed but in my experience at the frax for over 8 years the all around champion for crappy service from an FBO (a buisness that is supposed to SERVE its customers)

Jimsair in SAN.

You have to chase after one person for your catering, another for your coffee, another for an interior vac, another for the fuel. Yadda, yadda, yadda. That after requesting all of it at the counter or via the radio inbound for a turn. I don't say quick because that in NOT in their vocabulary.

If you need a shuttle to the hotel, they'll get to you after they are done shuttling people to and from their parking lot and the airline terminal. They get 10 - 20 bucks for someone who's parking their car and they jump for that but the crew flying the GIV who might be uplifting 1000 gallons or more the next day can wait til they're good and ready to take them to-from the hotel. I stopped asking an just requested a taxi.

 

[nomore]

Signature is OK with me

Signature always has a WSI machine. All the ones I've been to have wireless internet access. If you go in with the attitude that Signature sucks then you're probably going to get service up to your expectations, but if you go in with a friendly Hi, how's your day going? Oh I could use a top off and a gpu attitude well that's also what you get. Besides they even carry the Sunday NYTimes, free! At least to me. Do they charge more for fuel, I don't care. And if you bought fuel at one Signature that day they don't charge you ramp fees if you don't need fuel, just hang onto the receipt. They pay the lines guys a decent salary and I see the same faces on return trips. A couple of 'em have even remembered me. Even in BWI! But then again I, and now I'm dating myself, got pretty good service from Butler! Anybody remember Butler?