dgs said:BTW, when I'm commuting offline I don't mind helping your customers who are paying your salaries. It doesn't matter if you are "on the clock" or not. These are the people who paid your company to fly on your airplanes! It's called basic human decency and caring for your fellow "man." If it was your mom, dad, sister, or kid, wouldn't you appreciate somebody helping them out if they were in need of some help? That's why I enjoy flying people instead of boxes. The people we hauled today were thrilled with their JetBlue experience as they exited the aircraft. There's a lot to be said for that kind of positive feedback.
And yet Jetblue still lost money. My Mom, Dad, Sister and Kid take care of themselves. Something we call personal responsibility. By the way, the boxes make a profit!!