VPS Mesaba station disaster

[flyboyike]

BS--they brought this on themselves. Guess what? There are other airlines in VPS that will be happy to take these customers. And the object of that drill was to provide better service????????

By "other airlines", do you mean the 357th (or whatever) TFW with their F-15s?

 

[JustaNumber]

And the object of that drill was to provide better service????????

That was never the objective. The objective was significantly lower costs (sure can't beat min. wage), with at least marginal service levels that hopefully could eventually be improved upon. Of course, you usually get what you pay for....

 

[crj567]

Unfortunately these kinds of things are going to happen from time to time as we integrate 2 airlines into the World's Premier Global Airline. It's not a perfect system and it will take patience as employees on both ends learn the new system and become proficient with it. This does not excuse or justify the situation while passengers who are paying for a ticket and don't get a seat because a gate agent is clueless and behind the 8 ball.
Again, there will be growing pains along the way and I assume every station worker is doing their best to be as efficient as possible during these next few months of rapid change.

I think General Lee has a little competition.....

Unfortunately, there is only enough room here for one village idiot.

Looks like we will have to have a "TardFight."

http://www.youtube.com/watch?v=cWk6RgQbPVc

-Best get some training in-PeePants, Jr.

 

[Bluestreak]

Man,this has a familiarnring to it....From USA Today,3-14-07:

By Dawn Gilbertson, The Arizona Republic
LAS VEGAS — US Airways' expectations of business as usual the first day under a new computer system were quickly dashed Sunday morning with long lines of travelers forming after self-service check in kiosks failed.
The Tempe, Ariz., airline, which switched to a new computer reservations and ticketing system overnight, saw snaking lines in Charlotte, Philadelphia and Las Vegas. The airline says the kiosks are now working in Phoenix, Charlotte and Philadelphia but are still down in Las Vegas.

TODAY IN THE SKYWhat other media outlets are saying

US Airways spokesman Phil Gee said the airline does not expect many passengers to miss their flights in Las Vegas. He said Charlotte, the airline's busiest hub, had the longest lines and the most passengers that missed flights.
Sunday is the busiest travel day at McCarran International Airport in Las Vegas and always a zoo for passengers, but the lines Sunday stretched out through two doors and wrapped around inside the terminal.

 

[Speedtape]

By "other airlines", do you mean the 357th (or whatever) TFW with their F-15s?

AA,USAIR THEN OTHER OPTIONS--AVIS,HERTZ,NATIONAL,THRIFTY

 

[Speedtape]

That was never the objective. The objective was significantly lower costs (sure can't beat min. wage), with at least marginal service levels that hopefully could eventually be improved upon. Of course, you usually get what you pay for....

According the RAH press release--better service

 

[Tarzan]

Unfortunately these kinds of things are going to happen from time to time as we integrate 2 airlines into the World's Premier Global Airline. It's not a perfect system and it will take patience as employees on both ends learn the new system and become proficient with it. This does not excuse or justify the situation while passengers who are paying for a ticket and don't get a seat because a gate agent is clueless and behind the 8 ball.
Again, there will be growing pains along the way and I assume every station worker is doing their best to be as efficient as possible during these next few months of rapid change.

You obviously don't have a clue as to what you're talking about. You can take that patience thing and stick up your a$$. Delta did this and a bunch of great stations are being turned into inept ones at the expense of people who've had jobs there for years. How in the F*** can a company bid for a station when a brand new operation at first year wages will trump costs for an established station? It has nothing to do with growing pains or anything of that nature. It is plain old dumbass bean counters not being able to see past the edge of their desks. Once these stations break a plane or two, all that "saved" money is gone. You are a lame assed apologist.

I'll certainly be writing up everything I see at these stations where my company once ran the show. And I am glad most of them have refused to train their replacements.

 

[CptMurf]

I'll certainly be writing up everything I see at these stations where my company once ran the show. And I am glad most of them have refused to train their replacements.

I think this is a good thing. And I will be writing up everything I see at the inept stations I see. This will be good for all of us. Spot On.


On a side note: Do you think that their refusal to train their replacements only made the transition worse?

 

[CptMurf]

Once these stations break a plane or two, all that "saved" money is gone.

Seems like some southern maintenance bases are taking care of that on their own.

 

[JustaNumber]

According the RAH press release--better service

The fact that they put that in a press release does not mean it was the objective. Only "Mr World's Premiere Global Airline" believes that.

 

[Tarzan]

On a side note: Do you think that their refusal to train their replacements only made the transition worse?

Absolutely.

Incoming Station: "Well you can keep your job but we're going pay you about five less an hour and you lose all your seniority."

Outgoing: "Keep your job. Here is how we show our appreciation."

No loyalty what so ever was shown to these folks. Work hard and do your job and here is a thumb in your eye. Why in the hell should they show any in return and help Delta do this?

If I were in their position, I'd have done the same thing. Just to clarify, I am a free market guy and I understand that a company primary function is make money for their investors. But once you hose your employees or contractors after they've done nothing but great work, you had better expect some of that free market stuff to come back your way.

 

[flap operator]

Last time I checked... $8.17/hr is not minimum wage. If you're going to argue the point that Mesaba stations are some how inept because they're paid minimum wage... get your facts straight. I'm not saying $8.17 is much better... but come on. Argue based on facts... oh... also, everyone gets travel benefits too.

Poor pay, poor training and high turn over rates are an epidemic everywhere at the regional ramp level. The same BS is happening at good NWA Airlink stations, so get off the woe is me ASA, Mesaba is coming in to ruin the world mentality. It's old, tiresome and unnecessary. As previously mentioned, the best we can do as crew is to document the infractions and send them in.

It would be interesting to note if the DCI stations taking over for Airlink will offer them more than a thumb in the eye. Doubtful. This is isn't anything new and targeted towards ASA. The same BS happened in the past when XJ stations became 9E and vice versa. Everyone started over at 0.

 

[Tarzan]

Seems like some southern maintenance bases are taking care of that on their own.

Apples to oranges. Argument.... Fail.

 

[sopdan]

I'll certainly be writing up everything I see at these stations where my company once ran the show.

But you won't write up everything you see at the stations still operated by your company? Or maybe your company never has problems and everything runs smoothly and perfectly 100% of the time...

Is this about customer service, or is this about spite?

I, for the record, report problems regardless of which company is running the show.

 

[Tarzan]

Is this about customer service, or is this about spite?

I, for the record, report problems regardless of which company is running the show.

Ummmm.... yes.

Wow! You're my hero. Will you sign my logbook?