Thanks Blue Dudes

[G4G5]

I recently had a trip to Bermuda with an 8 day sit (all expenses paid). So, I decided to fly the wife and kids down for a free vaction on the company, (JFK- Bermuda). I thought about booking on AA (my former carrier) but I didn't like the times, all things consider prices were equal.

My wife was a little apprehensive about traveling alone with a 12 month old and a 3 year old right after the whole no liquids fiasco. She was concerned about getting the baby's formula through security and having to drag two little kids through the TSA mess.

After I booked the tickets, she called B6 reservations directly to get their version of what can and can't be carried on board. The booking agent was awesome and suggested a meet and greet type of service that you offer.

Well she was stunned. One of your agents met her at checking and basically held her hand all the way to the gate. Helping out with the kids and the TSA strip down. My wife was so pleased she tried to give her $5 but she refused saying that she was just doing her job (eventually she forced it on her). Luckily for her (not for you guys) the E190 she was scheduled on had a mechanical in Bermuda and was substituted for an A320, which left her with abundant space for the kids.

The ride home was just as painless and worked in very much the same manner. Which made my life and hers a lot less stressful and relaxing.

As many of you know I have been critical of some of B6's moves in the past but I have always tried to remain objective and fair. So, I need to compliment you guys when credit is due. My wife would have NEVER received the same service at any of the other majors I have worked for (NWA, DAL and AA).

Thanks again for taking such good care of my family and keep up the good work.

 

[Dangerkitty]

I recently had a trip to Bermuda with an 8 day sit (all expenses paid). So, I decided to fly the wife and kids down for a free vaction on the company, (JFK- Bermuda). I thought about booking on AA (my former carrier) but I didn't like the times, all things consider prices were equal.

My wife was a little apprehensive about traveling alone with a 12 month old and a 3 year old right after the whole no liquids fiasco. She was concerned about getting the baby's formula through security and having to drag two little kids through the TSA mess.

After I booked the tickets, she called B6 reservations directly to get their version of what can and can't be carried on board. The booking agent was awesome and suggested a meet and greet type of service that you offer.

Well she was stunned. One of your agents met her at checking and basically held her hand all the way to the gate. Helping out with the kids and the TSA strip down. My wife was so pleased she tried to give her $5 but she refused saying that she was just doing her job (eventually she forced it on her). Luckily for her (not for you guys) the E190 she was scheduled on had a mechanical in Bermuda and was substituted for an A320, which left her with abundant space for the kids.

The ride home was just as painless and worked in very much the same manner. Which made my life and hers a lot less stressful and relaxing.

As many of you know I have been critical of some of B6's moves in the past but I have always tried to remain objective and fair. So, I need to compliment you guys when credit is due. My wife would have NEVER received the same service at any of the other majors I have worked for (NWA, DAL and AA).

Thanks again for taking such good care of my family and keep up the good work.

WOW, great story G4G5. It's nice to see that some people still realize that airlines are a CUSTOMER SERVICE business.

Looks like B6 just landed some lifetime passengers just by going the extra mile. You can't buy PR like that.

Congrats JetBlue!!

 

[landlover]

I saw something very similar taking place at jfk last night. I was waiting for that airtain and a jetblue employee was on the radio asking for some help in buying a customer a ticket. Didn't catch all details but she was going out of her way to help. Might just be the norm. Who knows?

 

[Truckdriver]

I saw something very similar taking place at jfk last night. I was waiting for that airtain and a jetblue employee was on the radio asking for some help in buying a customer a ticket. Didn't catch all details but she was going out of her way to help. Might just be the norm. Who knows?

It's is the norm at JB to see this kind of stuff. It is the exception to the rule to see someone not help out from what I've experienced. It's the other way around at all other airlines I've seen.

 

[800Dog]

It's is the norm at JB to see this kind of stuff. It is the exception to the rule to see someone not help out from what I've experienced. It's the other way around at all other airlines I've seen.

Sounds like Jetblue employees should make significantly more $$. What a shame.

 

[Purpled]

Sounds like Jetblue employees should make significantly more $$. What a shame.

Shouldn't we all!

 

[radarlove]

Well she was stunned. One of your agents met her at checking and basically held her hand all the way to the gate. Helping out with the kids and the TSA strip down. My wife was so pleased she tried to give her $5 but she refused saying that she was just doing her job (eventually she forced it on her).

Wow. Big spender. In quarters?

 

[Bavarian Chef]

Sounds like Jetblue employees should make significantly more $$. What a shame.

Yes, that's correct. Funny thing is, most other companies pay their employees more and they still don't do this type of thing. Most times, at jb, you get a LOT more than you pay for.

 

[800Dog]

Yes, that's correct. Funny thing is, most other companies pay their employees more and they still don't do this type of thing. Most times, at jb, you get a LOT more than you pay for.

Too bad for the jb employees providing the great service.

 

[G4G5]

Wow. Big spender. In quarters?

No nickles

 

[bluejuice787]

Too bad for the jb employees providing the great service.

I am sure that employee sleeps quite well at night. Perhaps you should try good will with no expectations...It is good for the soul.

Juice

 

[800Dog]

I am sure that employee sleeps quite well at night. Perhaps you should try good will with no expectations...It is good for the soul.

Juice

Maybe we should all just work for free. We can help others travel for next to nothing and feel good about ourselves. Fair pay and benefits is also good for the soul. Give it a try.

 

[skiandsurf]

Thanks again for taking such good care of my family and keep up the good work.

I heard a similar story from a AA pilot. He was going to non rev his family to the Bahamas, but the flights were full. So he reluctantly purchased tickets on JB. He was so impressed with JB, and the quality of service, that he was embarrased about his AA service.

 

[Longhorn]

G4G5....great to hear!! Im happy that your family was taken care of, that is what is suppose to happen. As to the 190 v 320....suprisingly, although they are both comfortable planes, I find the 190 to actually be more comfortable in the back then 320. I am a big guy, 6'3 and 270 and I have plenty of room on the 190. I think its because the seats are a bit bigger then the 320's and its 2 by 2. As for flying, was on the 320 for 20 months and now the 190....My butt hurts after a 2 hour flight on the 190, the 320 was good for 6 hours no problem. Its good to hear that we had a 320 ready for the flight.

 

[bluejuice787]

Maybe we should all just work for free. We can help others travel for next to nothing and feel good about ourselves. Fair pay and benefits is also good for the soul. Give it a try.

Not sure what pay and benefits has to do with doing the right thing? Would $20000 or $100000 a year more make me a better person?

No one owes you anything.

Juice

 

[Juvat]

Not sure what pay and benefits has to do with doing the right thing? Would $20000 or $100000 a year more make me a better person?

No one owes you anything.

Juice

If I go to work for a company, that company owes me. It's called compensation. You are correct that money doesn't make you a better person. However, money is how we compensate people for the work they do in their jobs. It's how our economy works. Employees that get results and add more value to the company should be well compensated. This is only fair.

Beyond fairness, compensation drives the incentive to not only come to work, but to excel at what we do. It's the lifeblood of a free market. Money is an excellent motivator. Conversely hard work, not fairly compensated, is a great de-motivator.

 

[IB6 UB9]

If I go to work for a company, that company owes me. It's called compensation. You are correct that money doesn't make you a better person. However, money is how we compensate people for the work they do in their jobs. It's how our economy works. Employees that get results and add more value to the company should be well compensated. This is only fair.

Beyond fairness, compensation drives the incentive to not only come to work, but to excel at what we do. It's the lifeblood of a free market. Money is an excellent motivator. Conversely hard work, not fairly compensated, is a great de-motivator.

Thankyou for that compensation lesson. From now on we over here at B6 will respond accordingly. "Miss, sorry but I can't help you...you'll have to find the gate on your own. I believe my company does not fairly compensate me for the job I do now, so any act of generosity on my part is no longer part of the package. Neither is smiling, giving directions, or offering a helping hand while you struggle with carry-ons, strollers, and two young children. Now if I was to get a few more dollars an hour...well now...that's a different story. Hope you make it to the gate miss...but truthfully, I really don't give a sh!t. And if you don't like it...you can always walk...er...swim (in this case). Have a nice day...whups...wasn't supposed to throw that in."

Is this what you meant?

 

[Lake Alice]

Tangent boys, tangent!

 

[stb]

Beyond fairness, compensation drives the incentive to not only come to work, but to excel at what we do. It's the lifeblood of a free market. Money is an excellent motivator. Conversely hard work, not fairly compensated, is a great de-motivator.

Another graduate from University of Phoenix on-line business school.

 

[Truckdriver]

People act the same way no matter what they are paid. If you aren't going to help a lady struggling with children through security if you are paid 40K per year, getting paid 200K per year isn't going to magically make you help her. It is who you are. If you are the kind of person that brings compensation into motivating you into doing what is right, deep down you are a selfish person that contributes very little to society. I ususlly help people when I'm at the airport and I'm not even working. In that case, I'm compensated NOTHING. I just do it because it is the right thing to do and it helps someone to have a better day.