TexaSWA
Well-known member
- Joined
- Apr 26, 2002
- Posts
- 389
skiandsurf said:Before 9/11, SWA was considered "a stepping stone". It was that much closer to DAL, UAL, AA. I am sure that before 9/11, there were more SWA pilots going to the "majors" than the other way around. Now in a post 9/11 world, it is a "I told you so mentaltiy".
I am not intending to beat any one group down, but instead hope for the best for all of us.
I used to fly on UAL all the time and thought they "were the cats meow". Lately I have flown on both UAL and SWA. UALs service is terrible now, but now that I fly on SWA, I can see why. UAL is trying to keep their costs down like everyone else. (UAL does give me the whole can of soda, SWA gives me 3 sips with a cup full of ice). I hate to say it, but it is because of these low-fare airlines that we all have to suffer now. Now, I hate traveling on UAL but I get sick to my stomach of the thought of traveling on SWA....(I dont have a choice, my company buys the ticket).
How is it that we consistently rank amongst the top in customer service, pre and post 911?