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SWA sent an APOLOGY to Kevin Smith about this incident. Why did they do that if they thought their policy was correct? Was it because Smith is famous and has 1.6 million twitter followers? That just blew the policy out of the water. Great job SWA! Enforce the policy or don't have one. Smith was waiting for a standby flight and had purchased 2 seats for his original flight. The person at the gate should have enforced the so called policy, not the stew embarrassing Smith infront of passengers on the plane. Sending an apology for the incident negates the policy.
Bye Bye--General Lee
He wasn't obese fat. I have seen fatter in a single coach seat.