PA Announcements: THINK before you speak

[BenderGonzales]

Just curious, what makes you think it was a waste? A paying customer gave some feedback on his flight from a customer's perspective.

Are we all too good to accept criticism?

 

[SBD]

Customer service is what we do as pilots. I know it's more put on by the CSA and FA but we still have some part of it. I'm with most of you. If the FMS agrees with our printed flightplan and ATC then were good to go. We got you were you wanted to go safely.

 

[JohnnyP]

....

This is why I dont even make PA's anymore. I only speak to the back if we are delayed for an unusual amount of time. Nobody cares what the winds are doing, if the clouds are scattered or broken at your destination, the visibility, etc. Either the cabin PA speakers are too muffeled to hear what we are saying, or for some reason it booms and scares people. I think the average passenger probably doesnt want to hear us come on and speak about the route, destination, etc.

This isnt the Pan Am Clipper going to shanghai, its a "insert your little regional aircraft here" going to greensboro. Theyll appreciate a good landing more than your PA. Oh yea, im leaving the airline industry in 2 weeks, im glad there will be no more PA's.

 

[B727FA]

My biggest pet peeve is guys who say AH AH AH AH AH in between every other word. Christ, it makes them sound like George Bush durring an inpromptu interview.

Only an inpromptu interview?

 

[Knightball]

How 'bout CWA? Central Wisconsin, Mosinee, Steven's Point, Wausau?
I've used "C-Way" and never heard any complaints.

 

[SkyBoy1981]

I <3 old threads.

 

[Mike man]

I recently told the passengers to "Please fashion their seatbelts"...nice.

 

[PHXFLYR]

Who cares what the pax think. They want a $100.00 ticket and thats what they get. You get what you pay for. I couldnt care less about their dang bags or the fact that they are a rewards member, etc. If you want me to care then pay me a salay comensurate with caring. Otherwise other then my job as outlined in the Ops Manual I do nothing more.

Now THATS the spirit....not


PHXFLYR

 

[Dave Grohl]

The boarding process in Atlanta haphazard and disorganized?...Surely you jest...

 

[landlover]

i make PA announcements half in pig latin the other half in swahili and have never had a single box complain to me that he or she was lost at our destination.

 

[Sam Snead]

From a B1900 warrior

I used to take great pride in my PA announcements until it became clear that, unless you turned the PA volume up to a ludicrous level, in-flight no one in the back could hear what you were saying.

 

[fried chickens]

What do you guys call SNA....John Wayne, Santa Ana, Orange County, LAX jr, airport for rich people that b!Tch bout the airport and the noise except when they're boarding...

 

[PHXFLYR]

What do you guys call SNA....John Wayne, Santa Ana, Orange County, LAX jr, airport for rich people that b!Tch bout the airport and the noise except when they're boarding...

Uh ...Orange County,maybe?


PHXFLYR

 

[32LT10]

Who cares what the pax think. They want a $100.00 ticket and thats what they get. You get what you pay for. I couldnt care less about their dang bags or the fact that they are a rewards member, etc. If you want me to care then pay me a salay comensurate with caring. Otherwise other then my job as outlined in the Ops Manual I do nothing more.

Well we have now found the commuter pilot that is willing to say what I have presumed all these years. Congratulations on your bitter honesty. While you may have great candor you have just violated many of the ALPA Code of Ethics.

ALPA has put itself in the same position the commuter airlines has in the past few years. ALPA needs money and is willling to admit any carrier that is willing to sign on for the dollars. Meanwhile the regional carriers need somebody with a license and you were picked, obviously not for your professionalism, but for the fact that you met the MIMINUM qualifications to occupy a seat and that you were willing to do it for ADVERTISED wages. However, somewhere down this road of need both have become whores to the need. The companies will keep hiring lower and lower qualed people to feed its need of substandard people, while ALPA will continue to recruit and make grandiose plans to aid the little guy while taking his dues dollars. I see all the ALPA NATIONAL neck lanyards around the regional pilots necks but I see none of what ALPA has stood for coming from those groups. Being an ALPA member is more than a pin or a lanyard. It should be that you are willing to be a professional pilot and cast aside you disdain for mgmnt to provide safe and professional air transportation to your crew and passengers.

Your attitude reflects poorly on your entire group and if there was some self policing the IPODS, backpacks, Dockers and no hat gang would be taken to task by their fellow pilots. If you have no self respect then how do you expect management or ALPA national to respect you?

 

[Coool Hand Luke]

Lets also examine the fact that if I bust my ass and provide the best customer service that I can then whats in it for me? NOTHING! No profit sharing, no bonus etc so why bother? The companies we fly for take and take and take from us and line their pockets and ready their golden parachute. So really, why care? I do the best job I can with the flying part and what is required of my flying skills. I'm not outright rude or anything to the passengers but I'm not going out of my way for their petty problems.

So am I to assume that someone put a gun to your head when you accepted your regional pilot position? Or, shall I assume that you did not do any reasearch at all on what your compensation was going to be when you accepted your regional pilot position? Oh perhaps, more likely, you didn't care at the time because all you wanted to do was fly that shinny jet and build time. Last I checked everyone has a choice in where they work. If you hate your Regional job so much perhaps you should have considered a career as a corporate pilot. Mabye you will get one of those $100 tips that corporate pilots sometimes receive. Of course, that would mean providing customer service beyond merely "flying". I suspect that I will be reading the exact same types of comments in your posts 10-years from now.

I cringe at the thought that you might someday be entrusted with the safety of my wife and kids, should they ever have the misfortune of being one of your passengers.

A pilot? Sure. A professional? Not even close.

 

[aa73]

We don't have this problem at AA because F/Os don't make PAs, only captains do. All airlines should be like that - less work for the F/O!

73

 

[JohnnyP]

...

I may not have a love for making PA's, i rarely if ever make one, unless an unusual delay is encountered, etc. I am not a sloppy or lazy pilot either. And I consider myself just as professional and safe as the next guy who feels the need to point out what city pairs our route will cover on that leg, the RVR at the destination, wind direction, etc. Making PA's has nothing to do with the safety of flight. I just dont think the MAJORITY of pax's really care about a PA coming over the intercom.

 

[ReportCanoa]

you have just violated many of the ALPA Code of Ethics.

Call the union ethics police.

 

[Rez O. Lewshun]

Call the union ethics police.

Better yet..... just read it..... and police yourselves...

ALPA CODE of ETHICS​

An Air Line Pilot will keep uppermost in his mind that the safety, comfort, and well-being of the passengers who entrust their lives to him are his first and greatest responsibility.

• He will never permit external pressures or personal desires to influence his judgment, nor will he knowingly do anything that could jeopardize flight safety.
• He will remember that an act of omission can be as hazardous as a deliberate act of commission, and he will not neglect any detail that contributes to the safety of his flight, or perform any operation in a negligent or careless manner.
• Consistent with flight safety, he will at all times operate his aircraft in a manner that will contribute to the comfort, peace of mind, and well-being of his passengers, instilling in them trust in him and the airline he represents.
• Once he has discharged his primary responsibility for the safety and comfort of his passengers, he will remember that they depend upon him to do all possible to deliver them to their destination at the scheduled time.
• If disaster should strike, he will take whatever action he deems necessary to protect the lives of his passengers and crew.

An Air Line Pilot will faithfully discharge the duty he owes the airline that employs him and whose salary makes possible his way of life.

• He will do all within his powers to operate his aircraft efficiently and on schedule in a manner that will not cause damage or unnecessary maintenance.
• He will respect the officers, directors, and supervisors of his airline, remembering that respect does not entail subservience.
• He will faithfully obey all lawful directives given by his supervisors, but will resist and, if necessary, refuse to obey any directives that, in his considered judgment, are not lawful or will adversely affect flight safety. He will remember that in the final analysis the responsibility for safe completion of the flight rests upon his shoulders.
• He will not knowingly falsify any log or record, nor will he condone such action by other crew members.
• He will remember that a full month’s salary demands a full and fair month’s work. On his days off, he will not engage in any occupation or activity that will diminish his efficiency or bring discredit to his profession.
• He will realize that he represents the airline to all who meet him and will at all times keep his personal appearance and conduct above reproach.
• He will give his airline, its officers, directors, and supervisors the full loyalty that is their due, and will refrain from speaking ill of them. If he feels it necessary to reveal and correct conditions that are not conducive to safe operations and harmonious relations, he will direct his criticism to the proper authorities within ALPA.
• He will hold his airline’s business secrets in confidence, and will take care that they are not improperly revealed.

An Air Line Pilot will accept the responsibilities as well as the rewards of command and will at all times so conduct himself both on duty and off as to instill and merit the confidence and respect of his crew, his fellow employees, and his associates within the profession.

• He will know and understand the duties of each member of his crew. If in command, he will be firm but fair, explicit yet tolerant of deviations that do not affect the safe and orderly completion of the flight. He will be efficient yet relaxed, so that the duties of the crew may be carried out in a harmonious manner.
• If in command, he will expect efficient performance of each crew member’s duties, yet he will overlook small discrepancies and refrain from unnecessary and destructive criticism, so that the crew member will retain his self-respect and cooperative attitude. A frank discussion of minor matters of technique and performance after the flight will create goodwill and a desire to be helpful, whereas sharp criticism and peremptory orders at the moment will result only in the breakdown of morale and an inefficient, halting performance of future duties.
• An Air Line Pilot will remember that his is a profession heavily dependent on training during regular operations and, if in command, will afford his flight crew members every reasonable opportunity, consistent with safety and efficiency, to learn and practice. He will endeavor to instill in his crew a sense of pride and responsibility. In making reports on the work and conduct of his crew members, he will avoid personal prejudices, make his reports factual and his criticisms constructive so that actions taken as a result of his reports will improve the knowledge and skill of his crew members, rather than bring discredit, endanger their livelihood, and threaten their standing in the profession.
• While in command, the Air Line Pilot will be mindful of the welfare of his crew. He will see to it that his crew are properly lodged and cared for, particularly during unusual operating conditions. When cancellations result in deadheading, he will ensure that proper arrangements are made for the transportation of his crew before he takes care of himself.

An Air Line Pilot will conduct his affairs with other members of the profession and with ALPA in such a manner as to bring credit to the profession and ALPA as well as to himself.

• He will not falsely or maliciously injure the professional reputation, prospects, or job security of another pilot, yet if he knows of professional incompetence or conduct detrimental to the profession or to ALPA, he will not shrink from revealing this to the proper authorities within ALPA, so that the weak member may be brought up to the standards demanded, or ALPA and the profession alike may be rid of one unworthy to share its rewards.
• He will conduct his affairs with ALPA and its members in accordance with the rules laid down in the Constitution and By-Laws of ALPA and with the policies and interpretations promulgated therefrom. Whenever possible, he will attend all meetings of ALPA open to him and will take an active part in its activities and in meetings of other groups calculated to improve air safety and the standing of the profession.
• An Air Line Pilot shall refrain from any action whereby, for his personal benefit or gain, he takes advantage of the confidence reposed in him by his fellow members. If he is called upon to represent ALPA in any dispute, he will do so to the best of his ability, fairly and fearlessly, relying on the influence and power of ALPA to protect him.
• He will regard himself as a debtor to his profession and ALPA, and will dedicate himself to their advancement. He will cooperate in the upholding of the profession by exchanging information and experience with his fellow pilots and by actively contributing to the work of professional groups and the technical press.

To an Air Line Pilot the honor of his profession is dear, and he will remember that his own character and conduct reflect honor or dishonor upon the profession.

• He will be a good citizen of his country, state, and community, taking an active part in their affairs, especially those dealing with the improvement of aviation facilities and the enhancement of air safety.
• He will conduct all his affairs in a manner that reflects credit on himself and his profession.
• He will remember that to his neighbors, friends, and acquaintances he represents both the profession and ALPA, and that his actions represent to them the conduct and character of all members of the profession and ALPA.
• He will realize that nothing more certainly fosters prejudices against and deprives the profession of its high public esteem and confidence than do breaches in the use of alcohol.
• He will not publish articles, give interviews, or permit his name to be used in any manner likely to bring discredit to another pilot, the airline industry,the profession, or ALPA.
• He will continue to keep abreast of aviation developments so that his skill and judgment, which heavily depend on such knowledge, may be of the highest order.

Having Endeavored to his utmost to faithfully fulfill the obligations of the ALPA Code of Ethics and Canons for the Guidance of Air Line Pilots, a pilot may consider himself worthy to be called…an AIRLINE PILOT.
​

 

[32LT10]

Call the union ethics police.

I think ALPA should grow up and kick out these SB carriers that have caused so much turmoil.