As an owner, I had a request where I told my account mgr that I need to upgrade my contracted aircraft type to a Citation X, since my passenger needed to get from SFO to NYC the quickest way possible. I made the time element of the request very clear.
Pax gets to the aircraft at SFO, only to be told by the crew that since they are going to go past their duty limits, they will stop in Columbus for a crew change!!!! No I'm sorry, no we don't know how this happened, no excuse what-so-ever!
This is a scheduling problem not a crew problem. How much time in advance did you give the schedulers? What were some of the other circumstances? Did you complain to your Owner service rep? What did they tell you?
If this is the attitude displayed, you guys better be manning the life rafts. I'm sure we're not the only owner to have to put up with these types of childish games.
Exactly what did you want this crew to do? Fly past their FAA mandated duty day/flight time? You need to wake up pal. Unfortunately we see this more and more on the road. Once again...not the crews problem. Scheduling knew this crew was on the tail end of their day.
And when the contract comes up for renewal, you can bet that I'm going to be looking very closely at FX, CS & FO, something I would have never done before!
If you are this arrogant and ignorant of the rules we must abide by, then by all means, do us ALL a favor and look at the rest.
You made your beds, now lie in them!