Well I had another customer that was leaving NJA because of poor service. The guy spent over $200,000 on his latest trip and the company treated him like crap once again. All he wanted was his airplane to have a working DVD player. We show up with a DVD player MEL'd inop for weeks. The brief sheet specifically states "must have working DVD player." Three days later pick up another long time customer. He is pissed he didn't get the plane he owns and requested. He needed to conduct a meeting via telephone on the plane. Well guess what the phone doesn't work either. It's been MEL'd inop for days. He tells me the last trip the company couldn't get him home and left him and his business partners stranded overnight. He said he is not going to renew his contract and he won't recommend NJA to anyone. Instead of "Fort Fumble" we should rename CMH "Fort Crumble."