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NetJets lost another customer...

Some Dude

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Well I had another customer that was leaving NJA because of poor service. The guy spent over $200,000 on his latest trip and the company treated him like crap once again. All he wanted was his airplane to have a working DVD player. We show up with a DVD player MEL'd inop for weeks. The brief sheet specifically states "must have working DVD player." Three days later pick up another long time customer. He is pissed he didn't get the plane he owns and requested. He needed to conduct a meeting via telephone on the plane. Well guess what the phone doesn't work either. It's been MEL'd inop for days. He tells me the last trip the company couldn't get him home and left him and his business partners stranded overnight. He said he is not going to renew his contract and he won't recommend NJA to anyone. Instead of "Fort Fumble" we should rename CMH "Fort Crumble."
 
B

buttercup

Some Dude said:
Well I had another customer that was leaving NJA because of poor service. The guy spent over $200,000 on his latest trip and the company treated him like crap once again. All he wanted was his airplane to have a working DVD player. We show up with a DVD player MEL'd inop for weeks. The brief sheet specifically states "must have working DVD player." Three days later pick up another long time customer. He is pissed he didn't get the plane he owns and requested. He needed to conduct a meeting via telephone on the plane. Well guess what the phone doesn't work either. It's been MEL'd inop for days. He tells me the last trip the company couldn't get him home and left him and his business partners stranded overnight. He said he is not going to renew his contract and he won't recommend NJA to anyone. Instead of "Fort Fumble" we should rename CMH "Fort Crumble."


Great way to treat your customers Nutjets!!
 

Gulfstream 200

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unless he wants to pony up 30-50 mil for his own he can just shut his mouth and sign back up!

where's he going? another frac? they all have the same $hit service!

back to 1st class on dreaded American Airlines? lucky to get a 50% diapatch rate there, no pillows, angry fat FA's, and other bitter staff...

where's he going?

right back to Netjets.

You dont think Netjets KNOWS this??
 

Fracster

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NetJets will learn soon enough. Its a fact in business that its a matter of time before another company comes in and does the same job we do with better service. NetJets arrogance will ultimately lead to its demise. We joke that currently there is no where else to go but companies like Citation Shares ARE doing it better than the rest.

Its happened in every industry in history. Automobiles, industry, technology, etc...

They will learn and it will most likely be too late.
 

h25b

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The fractional industry has thrived being the less expensive way to enjoy private jet transportation... Guess you do get what you pay for. :rolleyes:
 

Hogprint

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G-200 said:

where's he going?

right back to Netjets.

You dont think Netjets KNOWS this??
__________________
G200, it is sad but true. Where else are they going to go? Other than getting back in the true ownership (outright) mold.

CS is doing it better, but for how long? They will surely hit the plateaus that the other frax have hit at some point.

H2 said it, you get what you pay for.
 

x402

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Gulfstream 200 said:
unless he wants to pony up 30-50 mil for his own he can just shut his mouth and sign back up!

where's he going? another frac? they all have the same $hit service!

back to 1st class on dreaded American Airlines? lucky to get a 50% diapatch rate there, no pillows, angry fat FA's, and other bitter staff...

where's he going?

right back to Netjets.

You dont think Netjets KNOWS this??
People change horses because the one they were riding threw them. They know there is a chance the next one might do the same thing but are willling to take that chance. Citation Shares will benefit from Netjets stupidity, it's just business. We'll lose owners that remember the good old days and will gain owners lured by the snake oil that is RTS/Netjets.
If you are 'the right type' of owner, you'll get back up planes to assure your on time departures. If you're just an everyday multi millionaire you might get sold off or delayed, just because (we oversold our fleet). It's all a big game and it really is more egos than anything.
 

Some Dude

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The aircraft I fly is very expensive. It was a long trip on a Marquis account. His company owns a full share. This was a personal trip therefore he used his Marquis card.
 

Hogprint

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X402 said:

If you are 'the right type' of owner, you'll get back up planes to assure your on time departures. If you're just an everyday multi millionaire you might get sold off or delayed, just because (we oversold our fleet). It's all a big game and it really is more egos than anything.
And there you have the dirty little secret. I have backed up the Gov, two planes deep.

Mr and Mrs Johnson from Pigs Knuckle, AR, get sold off or worse wait up to eight hours for a recovery like I did last tour.
 

On Your Six

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Gulfstream 200 said:
unless he wants to pony up 30-50 mil for his own he can just shut his mouth and sign back up!

where's he going? another frac? they all have the same $hit service!

back to 1st class on dreaded American Airlines? lucky to get a 50% diapatch rate there, no pillows, angry fat FA's, and other bitter staff...

where's he going?

right back to Netjets.

You dont think Netjets KNOWS this??
Doubt it. He could easily use a "quality" 135 operator and work it so that he gets the same aircraft and crew "most of the time." I don't think it is so difficult to find quality 135 operators out there with Gulfstreams, Falcons and Challengers like Delta AirElite and others.

The fractionals have too many clauses in their owner contracts that add-on additional costs (great B&C Aviation article about it) - leasing quality aircraft when you actually need them via 135 is a better option for many people (and a lot cheaper than Marquis Jet I hear).
 
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h25b

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Hogprint said:
X402 said:



And there you have the dirty little secret. I have backed up the Gov, two planes deep.

Mr and Mrs Johnson from Pigs Knuckle, AR, get sold off or worse wait up to eight hours for a recovery like I did last tour.
I've often wondered about that... Somehow I highly doubt Tiger Woods gets sold-off or otherwise inconvenienced in any way whatsoever.
 

jetwash

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Well I had another customer that was leaving NJA because of poor service. The guy spent over $200,000 on his latest trip and the company treated him like crap once again.

Our Flight Options salesmen will be all over him to explain how he can spend only $180,000 to be treated like crap. And if he buys a jetpass card it will only cost him $100,000 to be treated like crap. What a deal !!!!!
 

FlyFlyFly

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Well I had another customer that was leaving NJA because of poor service

PM me his name and number. Our company will take good care of him.
 

Majik

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filejw said:
Hey,for just reader what's sold off.JW
The owner is provided a contract, non-NetJets plane and crew. These approved vendors are used to alleviate peak flight periods where NetJets crews and planes are overbooked. He's referring to the owner being "sold off" when this occurs.
 

Hogprint

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h25b said:
I've often wondered about that... Somehow I highly doubt Tiger Woods gets sold-off or otherwise inconvenienced in any way whatsoever.
Ol Tiger doesn't have to worry bout a thing! Or any of the other A-listers for that matter.

Just ask any of these casino types on this board. How bout it boys. Tell them what that pink line on your screen means?

I wonder what our "owners" on here think?
 

miles otoole

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Hogprint said:
Ol Tiger doesn't have to worry bout a thing! Or any of the other A-listers for that matter.

Just ask any of these casino types on this board. How bout it boys. Tell them what that pink line on your screen means?

I wonder what our "owners" on here think?
I wonder what the owners think about subsidizing all of Don Imus' flying.
 

Hogprint

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miles otoole said:
I wonder what the owners think about subsidizing all of Don Imus' flying.
I know for a fact some have been very irate when they found out these little tidbits.

I would have to put Imus in the untouchable category. High profile, NY based, and influence with the clientèle that NJA once built its rep on.




82/89/93
 

Some Dude

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I just tell the owners the truth. "You should just request a back up airplane all the time and not be charged for it like some of the other owners do." You should see the look on their faces. Last guy told me he was leaving the company he was fed up with the Marquis crowd taking up his plane. Another walked up to me while I was sitting backup for another "special owner" he asked if we could fly him to XYZ. He said the ratty lear jet sitting next to us was his chartered flight NJA set up for him. He didn't want to fly on it. I said sorry but this owner we are waiting for gets a backup airplane every flight. I then told him I just ferried three hours here to sit on the ramp and watch this "special owner" takeofff in another NJA airplane. This guy was p!ssed. He said he hasn't seen a QS tail number in his last four flights. I felt bad for him.
 
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