I disagree wholeheartedly. Simply because you paid (and today, at a ridiculously low price---and at the employees expense) for a ticket does not entitle you to feign off any shred of decent behavior.
While I agree with you that he CA's behavior was unprofessional, I think you fired a miss at excusing bad behavior under the disguise of having entitlement for it by paying.[/quote
I never said that bad behavior is excusable, just that there is an understandable double standard. We live in a "civilized" society where people's behavior should fall within certain norms. So absolutely a pax's behavior should be reasonable and if it's not then the crew has the option of kicking them off the flight. But the CA is in charge of everything going on on the plane and therefore has no excuse for such an unprofessional behavior. His attitude sets the tone for both the rest of the crew and the passengers on board. In today's volatile society, I'm not sure how many people would be comfortable flying on a plane with such a visibly distraught crew member.
Your point is well taken, though. Passengers do need to stop taking out their bad travel experience, which is directly related to the low prices they are paying, on the beaten down workers who are just trying to do their job. Again, though, we aren't going to get the respect we deserve until we demand it and stop looking and acting like bus drivers.
Cheers and Happy Easter