Good NJA Flight

[cgmason1]

I can't believe you guys even reply to this guy.

even if this was true-and some pilots were reading something-so what.

Fly Safe

Chuck

 

[NJAowner]

This board is amazing

What is amazing about this board is that I started a thread saying I had a few good flights.

I am glad to say I had a few flights this past week. I would say the crews' attitudes were back to normal -- very pleasant, courteous, etc. The only "attitude" was a positive one centered around good service. [From the original post]

And look where it has gone.

 

[Diesel]

Did you expect anything less?

 

[DO-82 driver]

Hey Dsptchr,

I wouldn't be too concerned with the pilot group right now. After all, you really cannot do anything about it, you're just along for the ride.

I had the lovely experience of visiting the Casino last week and talked to a number of different people from the SOC to wx to FM's to Travel and so on. People are not happy up there.....period. If I were you I'd be more concerned with what's happening in the little cubby holes and cubicles that surround you.

Not many happy people there in the Puzzle Palace......You certainly cannot blame the pilots for all the misery. Those guys up there are stabbing eachother in the back every chance they get. I have never seen soooooo much friction between so many different departments.

I wonder when management is going to address THAT issue.....unless they are the ones creating it...OH...just blame it all on the pilots.

 

[Fracster]

DO-82,

There is always a group who isn't affected by the back stabbing and aren't unhappy. Its long been a mainstay at NJA that some receive significantly better treatment than others. Its my suspiscion thats why he hasn't noticed.

And as it has been said so many times attitudes flow from the top. We have some of the worst upper management around. I truly do not believe things will change and these attitudes will ultimately affect the long term viability of NJA.

Once again, dsptch has it all wrong. Owners are not re-signing in large numbers. Service now is considerably different than it was a few years ago.

 

[Hogprint]

Fracster said:

Once again, dsptch has it all wrong. Owners are not re-signing in large numbers. Service now is considerably different than it was a few years ago.

I think you are right on the money Frac. A lot of us are getting feedback on the road with dissatisfied owners.

We flew an older couple a few days ago that relayed to us that they had owned their own plane before their Netjets experience. They said that the quality of the overall experience has flagged and that they would let their contract run out and were looking into getting their own plane again.

We are hearing A LOT of similar stories to this one. The underlying current seems to be one of two things:

1) bad owner relations with crew service, e.g., owner hears from owner service that plane is late and is given xxxx reason why. Then when plane lands owner finds out from crew that xxxx reason is 180 degrees out from what they were told. This has been the the biggest problem I've heard on the road.

2) Marquis...

Quote from Mcgoo in recurrent last week..." if we lose owners...we have 10 card holders ready to take their place. We can afford to lose some owners."

That just about sums it up in my opinion.

 

[DO-82 driver]

Fracster......you are sorrect. Service certainly has chaged....I was hired by Executive Jet....I now work for NetJets.....I wonder if this is how the Founding Fathers of this company would be please at the direction in whice we are headed?

 

[FLYLOW22]

As FLYFLOW22 correctly pointed out owner satisfaction surveys remain above 98%. This directly contradicts your statement that NJA is "forcing you to just do your job and nothing else". If this were true it would be reflected in the OS survey.

Point of order!! The survey shows a 98% positive opinion of NJA pilots and flight crew members. Not NJA.

Read what you want to into the surveys. Distort the figures like a true spin doctor does but the facts are the facts. Many pilots today are doing their jobs and only their descripted jobs as listed in the FOM; fly planes. The Owners are very happy with how the flight crews are flying the planes and interacting with them as people.

The Owners are NOT happy with the inconsistent information coming from OS regarding flight delays/cancellations coupled with the lack of performance from NJA when it comes to product delivery in a timely manner.

Hell, I know of one pilot who was powertool briefed yesterday to LIE to the Owner as to the reason of the delay since "we at NJA flight operations do not comment as to the reason for the delay (TO THE OWNER!!!). LIE to the owner... and the best guidance we can get from Boisture in his recurrent training meetings is that "it's not lying if there was no intenet". We fly for Enron with wings.

Could the cause of this lack of performance always have existed and come from the inefficient methods of scheduling, dispatch and maintenance practices NJA "management" enabled the employees in those respective departments with? (no fault of the employees necessarily but the tools those people had to work with).

Could it have been the pilots, who for many years chose to go above and beyond to problem solve those issues (regardless of the reason why) in the interests of "doing the right thing"?

Could it now be that many pilots just don't care if the problems exist after being lied to for years regarding a fantasy contract that "management" never intended on delivering anyway?

Labor continues to be NJA "managements" largest asset yet it is treated like it's the biggest liability.

 

[FLYLOW22]

If our owners were getting a Domino's pizza experience, you would already be out of a job.

Owners are currently getting a ride in a Ferrari with Domino's pizza customer service. How long till an Owner has to order a flight by using key prompts like #1 for a trip from NYC, #2 for transatlantic, #3 for a PBI flight? Will there be an option to super size?

 

[FLYLOW22]

Fracster......you are sorrect. Service certainly has chaged....I was hired by Executive Jet....I now work for NetJets.....I wonder if this is how the Founding Fathers of this company would be please at the direction in whice we are headed?

Who Santulli? He can step in anytime and "do the right thing".