h25, I never said I hate the customers that pay my salary. You and everybody else knows that I meant the attitude these coach class travelers have when they get the upgrade to 1st class. Half of 1st class, which used to be the airlines bread and butter are upgrades from coach. They are not what I would call the "real" first class customers who are actually paying first class fare.
And why is Delta,NWA, and United bankrupt? They have had to lower prices so far to keep from losing their customers to the LCC's they can't earn a profit. Now their employees end up working for rockbottom wages just like the LCC's employees. Wages which you apparently feel are fair huh? And, in addition, if the airlines paid their people a decent wage, then maybe they could hire some educated people with a little class instead of these totally incompetent, rude, hateful, mean-spirited, unhelpful people they have working for them at the airports. I mean it's crazy the attitude from these people anymore. They act as if you are bothering them by expecting them to do their jobs. I have agents flat-out refuse to help me, telling me to go see someone else, in other words, they can't be bothered with helping a customer who pays their wages. The other day I tried to use a self service kiosk to check in, but my company spelled my name wrong when buying my ticket so it wouldn't recognize me. It spit out a receipt telling me to see an agent...HAHAHA. WHAT AGENT!! Hundreds of people waiting in line and only 1 agent checking people in for coach. I try to get her to check me in and she's calling names of other people who have checked in using the kiosks and who need bags checked. I'm like hey, I was in line before all these people you're calling, she tells me to step aside, continuing to call people who were behind me. I said this is BS and put my bag on the scale. She said she refuses to check me in and went to the next computer, I followed and plopped my bag on the scale once again and said we can play this all day or you can check me in, she walked off and someone from first class check in had to come over...professionalism at it's finest huh? And this is only but one incident in the past few weeks. All with AA by the way. Their customer service has been atrocious. But I can't blame the airlines, I blame the traveling public. You get what you pay for!!