FmrFreightDog
Py-lote
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- Jul 31, 2003
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[FONT=Verdana,Arial]AP Interview: Delta CEO says if quality suffers, feeder carriers could change[/FONT]
ATLANTA The chief executive officer said today that Delta Air Lines could make changes to the lineup of regional carriers that handle connecting flights in the interest of quality.
Delta already has indicated it might sell feeder carrier Comair after it exits bankruptcy.Chief Executive Gerald Grinstein told The Associated Press in an interview -- quote -- "If we're not getting the the right service, we'll have the substitutions."Comair is a subsidiary of Delta. Delta sold Atlantic Southeast Airlines to SkyWest for 425 (m) million dollars in 2005 but still uses it for connecting service. Both airlines were ranked near the bottom of a recent survey on lost baggage and flight delays.Grinstein did NOT say any changes were imminent, and he noted that Delta's connection carriers are valued partners and Delta will work with them to try to correct issues.But he also said the customer service by Delta's feeder carriers reflects on Delta's brand image.Grinstein says his own baggage has been lost on flights on Delta and other airlines he has used, though he said he always got the baggage back. He didn't say what carriers besides Delta misplaced some of his baggage.
Nice job, fearless leaders!
ATLANTA The chief executive officer said today that Delta Air Lines could make changes to the lineup of regional carriers that handle connecting flights in the interest of quality.
Delta already has indicated it might sell feeder carrier Comair after it exits bankruptcy.Chief Executive Gerald Grinstein told The Associated Press in an interview -- quote -- "If we're not getting the the right service, we'll have the substitutions."Comair is a subsidiary of Delta. Delta sold Atlantic Southeast Airlines to SkyWest for 425 (m) million dollars in 2005 but still uses it for connecting service. Both airlines were ranked near the bottom of a recent survey on lost baggage and flight delays.Grinstein did NOT say any changes were imminent, and he noted that Delta's connection carriers are valued partners and Delta will work with them to try to correct issues.But he also said the customer service by Delta's feeder carriers reflects on Delta's brand image.Grinstein says his own baggage has been lost on flights on Delta and other airlines he has used, though he said he always got the baggage back. He didn't say what carriers besides Delta misplaced some of his baggage.
Nice job, fearless leaders!