Don't answer the &*%$ phone!

[AlbieF15]

Board Regulars,

I just got a sad PM from a very well qualified and experienced aviator who did not get the chance to interview in person with JetBlue as he pooched the phone interview screening.

I know we talk about a little of everything (and thats okay!) on this INTERVIEW board, but if I can steer us back on track to interviewing I have a few suggestions.

First...get out of the habit RIGHT NOW of answering your phone and have your spouse, significant other, or roomie start picking up the darn thing. If they ask for you, have them say you are "out" then set a time to call back. Telemarketers (prior to the do not call list) were notorious for interupting dinner. Now its the HR folks (or pilots) calling for you. Don't just look for a Kew Gardens phone number, as people are getting calls from various JB cities (pilots on layovers, perhaps!).

I tend to think of myself as quite articulate and charming , but if you caught me off guard with a yelling 14 month old or a sick kid or after a few glasses of wine with dinner, chances are I might not be at my "peak". I have long been a very big fan of JetBlue, and I think their HR folks do a great job screening people judging by the talent and charm of of some of the folks I've helped. However, I think they may be expecting "too much" out of someone during a cold call. I don't know exactly what the rules or criteria are yet for success, but I see no reason at all to accept a call out of the (pun intended) BLUE if you aren't ready to discuss professionally some of your experiences and work history.

Here is what I suggest. First...if you have an app in with JB go NOW and download some questions from the various gouge sites (my site has a link if you don't have them...) and start organizing a few basic answers to typical questions. Once you've gotten your call, then you can be ready for call #2 when it finally does come. I don't think you have to hit a "home run" on these calls, but going "...um....er.....duh..." is a drag on your chances.

I actually had one client get a call when he was out of town on a military trip, so he contacted me and THEN was ready when the phone call came. Even if you don't go to that length of preparation, I can't help you if you don't get the chance to interview! So...don't wait until the interview call comes to start mentally rehearsing for your interview! Certainly, if someone says "I'm giving you my Blue Dart" then you need to be READY for the call at least 8 weeks prior to the next batch of interviews.

This is a different game folks, but like it or not if you want to work for JetBlue you have to be ready to roll from the start. Don't them them sneak up on you!

Good luck!

 

[dlredline]

Board Regulars,

I just got a sad PM from a very well qualified and experienced aviator who did not get the chance to interview in person with JetBlue as he pooched the phone interview screening....
First...get out of the habit RIGHT NOW of answering your phone and have your spouse, significant other, or roomie start picking up the darn thing. If they ask for you, have them say you are "out" then set a time to call back. . . . I think they may be expecting "too much" out of someone during a cold call. I don't know exactly what the rules or criteria are yet for success, but I see no reason at all to accept a call out of the (pun intended) BLUE if you aren't ready to discuss professionally some of your experiences and work history.

Here is what I suggest. First...if you have an app in with JB go NOW and download some questions from the various gouge sites (my site has a link if you don't have them...) and start organizing a few basic answers to typical questions. Once you've gotten your call, then you can be ready for call #2 when it finally does come. I don't think you have to hit a "home run" on these calls, but going "...um....er.....duh..." is a drag on your chances. . . .

This is a different game folks, but like it or not if you want to work for JetBlue you have to be ready to roll from the start. Don't them them sneak up on you!

Albie's right! It's a different game now. I know the pilot he spoke of. Great guy, too. He admittedly got caught off his feet with this phone call, and stumbled.

After witnessing this experience, I have to agree with Albie on this point, though there may be a sound reasoning behind a pre-screen phone call for other employees, I don't favor it for a professional position like airline pilot. Too many variables in play that could detrimentally effect the outcome so critical to one's career.

Just my opinion, though.

Red

 

[jetblue320]

Re: Don't answer the &*%$ phone!

And...you may not get the chance at the interview altogether! I may not agree with what we are doing (phone interview wise that is) but whether it is ethical or not, it's still happening. It doesn't matter whether it is right or wrong, it is reality and if you are serious about an interview and a career at JB, you might want to be prepared for the call. I don't know Albie, but I know his reputation as a solid dude that preps guys for a JB interview. I will say this though; if you are the kind of person that has a "don't answer the phone" type personality, you are probably not JB material. I am sorry if a few good folks got nixed because of the phone interview, but the simple truth is that they are making the calls, and you best be ready. No threats, just friendly advice from someone in the know.

C ya and good luck

 

[Speedmach5]

I was also caught very off guard on the call and am in no way an expert on this, but I managed to squeek by the phone interview and make it to phase 1. In waiting with phase 2 well underway.

My call lasted about 30-35 minutes and consisted of 5 or 6 "TAT"questions with the final question asking what I knew about the company. The pilot that spoke with me was very friendly and professional. He gave me a brief moment to give each question some thought while he jotted down notes. Very laid back.

Best advise I know is to shift as quickly as possible into your laid back story telling mode. Don't go into too much detail but be sure to completely answer the question. Definately keep it positive and try to come up with something you learned from the event...especially a negative situation. If you are in an environment in which you are not able to talk, I would certainly recommend being honest about it and they should be willing to set up a better time to chat.

I would highly recommend spending some time with AlbieF15 on the prep for phase 1 interviews. Invaluable!! Just a few thoughts from someone trying to wait patiently for the BIG call.

Good luck to all of you!

 

[HOUMAN]

When I got the call from them a couple of weeks ago, I was caught completely off guard. When the HR guy asked me if this was a good time, I told him I needed 30 minutes to "get back to a place where we could talk". I cringed at saying that, but you know what.. he had no problem with it. When he called back 30 minutes later, I was in a better position to answer the questions. I was subsequently invited for an interview.
I guess the bottom line is that if you are not ready to take the call, just politely tell him to call you back when "conditions are better". Doing that is a lot less offensive than saying.... Ummm.. ahhh.. Well....
In anycase, it worked really well for me. Good luck to everyone else waiting for the "pop quiz".

 

[dugav8s]

IMHO

I can completely see the theory in Albie's idea, but I have to agree with 320. I have to believe the purpose of the call is to see "out of the Blue" if you are JB material.

I got my call in the shower, answered the phone naked and wet (yes, no kidding). I was on the phone for 35-40 minutes. I thought at first it was a background check type deal for a friend. I had given up on JB calling due to other people with similar background already getting the nod. So, yes it caught me way off guard. That being said, I am a pilot looking for a job. The best job I can find. I have read the gouge on all the type questions that can be presented. I was able to muddle through the phone interview on that "proper prior planning..."

I believe that the folks at JB are straight shooters, who realize they are catching you off guard ... I think that is the whole point. I also think that if they catch a sniff of someone dodging the interview, so they can prep and gain advantage over the person who took the cold call, the outcome will be disasterous.

I got the interview and passed phase II, but I don't think that clouds my judgement on this issue. There are a lot of great pilots out there and I wish them all the good fortune that I have garnered. But luck is manufactured. Just my 1/50th of a buck.

Dug

 

[IB6 UB9]

Please explain to me how surprising someone on the phone and evaluating how they answer some TAT questions (while in the back of their mind they know this could shape their whole career...and life for that matter) determines if one is "JB" material or not? Why don't we adopt a reserve policy like this? We never tell our pilots what their reserve schedule is...just call them up out of the Blue and expect them to be ready to fly. Hopefully they are sitting there in uniform, bags packed 24/7 ready to go. Sarcastic maybe, but come on! We are in a business where only after careful planning and preparation do we go and do our job. This poor guy Albie talked about, did we really and truly give the guy an honest chance at a great job, did we really and truly evaluate his abilities and personality through a surprise phone call? Sorry, I love it here, but I have to say that in my opinion this is a ridiculous way to evaluate a candidate. I think the whole phone call thing is fine, whatever, get to know us, but in no way should it be the determining factor. Make it part of the interview process maybe by jotting down a few notes for the interview team. It could read "While obviously caught completely off guard, in a fight with his/her spouse and a passel of screaming kids in the backgroud, dead tired from getting off the night shift and displaying signs of inebriation, tension, nervousness, and lack of outgoingness because the bills are piling up on furlough status and the industry is in a shambles, the candidate scored a 5 out of a possible 10 on the JB material phone evaluation". My .02 is this is assinine, needs to be changed, and the guy should be called back, apologized to and invited in to interview.

 

[klhoard]

Phone Interview?

I gotta agree with IB6 (ROFLMAO at the name) about the "out of the Blue" telephone interview. HR might as well just start showing up at guy's houses like the Publisher's Clearing House Prize Patrol and then fail him becuase he didn't answer the door in his interview suit.

JB is going to be passing over some really great guys because they surprised him at a bad point with a make or break telephone call.

 

[Flying Freddie]

I think the really great guys/gals will answer the phone. Those who want to work at jetBlue and have what jetBlue is looking for are not afraid to answer the phone. They welcome it!

 

[G4G5]

Everybody has a bad day. The phone interview doesn't let you have a bad day.

With that being said, this is the way they have been doing it from day one and it should not come as a surprise.

 

[klhoard]

I don't get it. . .

So. . . . . . .

You guys are telling me that to be "Jet Blue" material you:

1) Never have a bad day
2) Are never tired
3) Never drink
4) Don't have ANY outside negative influences in their life at any time
5) Home life is calm, cool, and collected 24/7/365
6) Are always ready to engage in a life changing interview at all hours of the day, every day, with no advance warning to them or their family.
7) Everyone associated with the "Jet Blue" material person meets the attributes of 1-6 above.

Puh-leeeeezzzzeeeeee. . . .

I predict that this interview tactic will quickly disappear once the "buyer's market" for pilots swings the other way. . . .

 

[Falconjet]

Walk in interviews

I also have to agree with IB6 UB9.

Finally a realistic jetBlue pilot who hasn't drank himself stupid with the blue coolaid. Why don't the interviwers just stop by your house unannounced also, just to see how you dress on a day off? Perhaps they could stake out your place as well and see what you do and who you hang out with.

I liken this tactic to a pilot just walking into the beautiful Kew Gardens HQ and telling the fine folks there that they would like an interview on the spot. See how far that would get you, they would escort you to the street. Professional courtesy and respect demands an appointment and an opportunity for preparation for the prospective employee.

To imply that if you are flustered by an offhand phone call makes you beneath the proud folks at jetBlue is ridiculous. Wow, I answered the phone, I must be qualified to work at jetBlue. What's next, do the entire interview over the phone? That would save all the candidates having to tell their stories cattle car style in the big room.

If you are interested in a job at jetBlue you'd be foolish to not follow the advice and not answer the phone if you were unsure of who was calling - unless you were prepared for the phone interview at the time. Doing so should only prove that you have enough sense to give yourself your best shot at success, not that you are playing gamemanship with the interviewers.

Hide and seek is a game for children on the playground, it has no place being an issue in the hiring process of a future major airline.

Not a proud moment for jetBlue in my humble opinion.

Good luck to those who are lucky enough to get that call.

FJ

 

[AA717driver]

It may suck but that's the deal. They are making the rules, it's up to us if we want to play in their game.

I wish I didn't have to spend a couple of weeks getting my 737 rating but that's the deal if I want to work for SW.

For being a bunch of control freaks, we spend most of our lives along for the ride! TC

 

[firstthird]

Don't mean to throw darts (blue or otherwise) but has any major (or almost major in this case, was it 995 million last year?) ever done a phone interview as part of their process before. If I remember correctly from 4+ years ago, quite a few of the regional/commuter airilnes were doing phone interviews but no majors.

I guess back then I figured some of those commuters were so desparate for anyone with 1000 total and 100 multi that anyone who met them was competitive and using the phone was a way of determining something. But once you have major airline type quals, it seems sort of silly to not give the top of your list a shot at the interview.

I'm just surprised, like everyone else, that with the quality of applicants that must be in the jetBlue database they need to do a screen like this.

 

[dlredline]

Everybody has a bad day. The phone interview doesn't let you have a bad day.

With that being said, this is the way they have been doing it from day one and it should not come as a surprise.

G4G5,

Actually, this is NOT the way it's been done for the pilot applicants (F/A's, yes). This is a new procedure implemented this year, and a mistake in my humble opinion. The quality of applicants and newhires have been remarkable, so for the life of me I can't understand why the change. We are missing out on the vital face-to-face meeting with some wonderful individuals. In the case of this particular pilot, we've lost out on a future employee with unbelievable qualifications, and one who would've walked through fire for JetBlue. What a shame.

I love it here, but "If it ain't broke . . . "

Red

 

[ArchieF16]

My understanding was the biggest reason we've gone to the initial phone interview was because in the past, there were several people who looked great on paper, but that it was painfully obvious the second they sat down for the interview, that they were not, for whatever reason, meant to be hired at JB. Bringing them to the inteview was a waste of time (for both parties) and $$ for JB since they pay for transportation and lodging for all interviewees.

I think this will be a temporary problem, and, unfortunately, there were one, maybe two potential classes that were caught off-guard. Now that EVERYONE knows that this is how JB is operating, instead of being prepared the day before the face-to-face interview, those interested in being hired by JB should be ready to get the call the second they hit "enter" on their online application.

If someone is not in a position to answer the call....in the car, changing diapers, whatever, no one needs to feel they HAVE to take the call.....just explain the situation and set up for a mutually agreeable time in the near future. I have heard Dean talk about this and he is not out to burn anyone or illiminate potential pilots......good luck to all out there, it's worth it!!!!

 

[100LL... Again!]

Flying Freddie_


That may be true but only if someone is a complete TOOL.

HINT!

 

[Flying Freddie]

There is nothing to fear except fear itself. I would sure hate to miss a call and spend my whole day/life wondering whether I was going to get called again. When given an opportunity one must face up to the task, otherwise you are just one of the many followers in life. Sometimes you must dare to be great. I wonder what the world would have been like if Winston Churchill decided to not answer the phone when called to step up to the plate in WWII. Just my thoughts.

 

[Clownpilot]

Interesting

I wonder what the world would have been like if Winston Churchill decided to not answer the phone when called to step up to the plate in WWII. Just my thoughts. [/B]

LOL.

I certainly have heard of phone interviews to screen applicants.

I have never heard of surprise, cold call phone interviews.

I can't believe that JB doesn't 'SCHEDULE' the phone interview.

If they don't its a huge mistake.

Flying Freddies post is one of the most illogical misplaced analogies I have ever read.

Yeah Freddie, they cold called Winston Churchill, sprung an attack plan against Germany on him, then played the Jeopardy theme as loudly as possible during the 30 SECONDS they gave him to decide the fate of his role in World War 2. Great post!!

 

[Flying Freddie]

Dear Clown,

I bet you wouldn't answer the phone.

Love, Freddie

 

[dugav8s]

IMHO

Let me get this straight.

You want a job with Company A, so you apply and wait for the call. What are you doing in the mean time? Are you learning about that company, their interview process, the style, the questions that have been asked previously. Have you done your homework and pre-flighted yourself over and over getting ready for the interview of a lifetime? Or have you sat back and waited for the phone call and then plan on cramming?

This isn't college, and it ain't the minor leagues.

If you are having a bad day, I think the interviewer will be able sense that is the case and understand you putting off the interview. If you aren't ready because of alcohol, kids, personal issues etc. then take the interview later. If you aren't ready because you haven't prepared, I kindly refer you to the six P's (prior planning prevents pi$$ poor performance).

You guys really think that an online app tells a story? Give me a break. At the point your name comes up in the computer I don't think your hours or equipment matter anymore. The company spends money letting you interview, I think they should have a little latitude to see if it is going to be a waste of that money.

All that being said, I do think that they should make an appointment to do the interview within a day or two of the initial call. That way none of the personal issues would be in the way and they would still get an assemblance of an "off the cuff" interview. But, I am not the one making the rules.

 

[Speedmach5]

It seemed to me like the initial post was to try and get some good info out and feedback that could be used constructively by someone getting the pop up call from jetBlue. I'm sure many could benefit from any positive ideas.

Seems like this has turned into a slam session on jetBlue and their interview practices. It is just part of the deal.

Bottom line, this is the way they are doing it for now and those that choose to apply just need to be aware of it and try to prepare. It really was not as intense as this thread has made it out to be.

 

[Sideshowbob]

Every other business field will do the phone interview prior to an invitation to come in for a face to face. Maybe Jetblue's selection process of just having the computer look at numbers to generate a list is flawed. Why letters of recommendation don't come into play until called for an interview, I don't understand. I know they are trying to keep it from becoming the good ole boy network. Meanwhile, I hope to get a call.
I was told to say can you give me minute to go to a private place. Then in that minute or two as you tell the kids to leave daddy alone, you grab your notes, take a deep breath and the show begins

 

[100LL... Again!]

Flying Freddie-

I just heard that PC's at et Blue will now be conducted in the same manner.

You will be roused from sleep with a bucket of cold water, driven to the sim and immediately given an oral and checkride. Glad you're so good.

 

[Flying Freddie]

Put me in coach!

 

[jetblue320]

My understanding was the biggest reason we've gone to the initial phone interview was because in the past, there were several people who looked great on paper, but that it was painfully obvious the second they sat down for the interview, that they were not, for whatever reason, meant to be hired at JB. Bringing them to the inteview was a waste of time (for both parties) and $$ for JB since they pay for transportation and lodging for all interviewees.

I think this will be a temporary problem, and, unfortunately, there were one, maybe two potential classes that were caught off-guard. Now that EVERYONE knows that this is how JB is operating, instead of being prepared the day before the face-to-face interview, those interested in being hired by JB should be ready to get the call the second they hit "enter" on their online application.

If someone is not in a position to answer the call....in the car, changing diapers, whatever, no one needs to feel they HAVE to take the call.....just explain the situation and set up for a mutually agreeable time in the near future. I have heard Dean talk about this and he is not out to burn anyone or illiminate potential pilots......good luck to all out there, it's worth it!!!!

I couldn't have said it better Archie, but you beat me to it. The whole reason for these phone calls is just simply economics. It's like this; we were bringing in 80-100 applicants and before the day was out, we had eliminated 25-30 of them because they simply weren't a cultural fit. It was decided that we could probably/maybe save some money and effort if we did an informal phone type interview first and get a little feel for the candidate. Let's face it, anybody can have thousands of hours and college degrees out the yang and still not be a good fit. jetBlue is not attempting to trick or surprise anyone with these calls. And, my original reply was not meant to cast bad vibes on Albie's advice. All I was trying to say is that my recommendation was to answer the phone. Even if the answer is "gee, you caught me at a bad time, can I call you back when I am better prepared, or please call me back tomorrow, that would be better for me". To me, if I were the caller, that would tell me that the Interviewee was honest, and wanted to be at their best. No tricks, no games, just business. Think of it this way; some folks are at their best when they are not face to face, so maybe some of you can gain a advantage with this phone call. Ever think of that? You could make a friend before you even showed up for the interview!! I could never figure out why people are so suspicious of something new or away from the norm......just human nature I guess??

But whether you, I, or the others out there like it or agree with it, doesn't matter. It's reality folks and if you are serious about a job here, take the call serious. Once again, just advice from the inside. Good luck to all.

C ya.

 

[Falconjet]

economics?

Yeah, it must cost a lot to fly a few folks to NY and put them up in a hotel. If economics are the problem, I'd rather be told I had to pay my own way up and put myself in a hotel in order to simply have the courtesy and professional respect of an appointment. Some other in demand MAJOR airlines actually manage to pull that off with no shortage of qualified applicants. Its not the phone call that is distasteful, its the telemarketing aspect of it that is so deplorable, not to mention the implication that if you have the jetBlue STUFF you can handle it, but otherwise, sorry you just aren't our type. I hope Chuck Yeager is making the calls for you guys.

If the pilots are so bad in the interview but look so good on paper, what makes you think you will be able to tell that they aren't a fit over the phone. Some pilots will sound good on phone, but will still goober up the interview when they are in the cattle call. Then what will you do to save from interviewing pilots who aren't jetBlue material?

Can't wait to see whats next.

 

[jetblue320]

Re: economics?

Yeah, it must cost a lot to fly a few folks to NY and put them up in a hotel. If economics are the problem, I'd rather be told I had to pay my own way up and put myself in a hotel in order to simply have the courtesy and professional respect of an appointment. Some other in demand MAJOR airlines actually manage to pull that off with no shortage of qualified applicants. Its not the phone call that is distasteful, its the telemarketing aspect of it that is so deplorable, not to mention the implication that if you have the jetBlue STUFF you can handle it, but otherwise, sorry you just aren't our type. I hope Chuck Yeager is making the calls for you guys.

If the pilots are so bad in the interview but look so good on paper, what makes you think you will be able to tell that they aren't a fit over the phone. Some pilots will sound good on phone, but will still goober up the interview when they are in the cattle call. Then what will you do to save from interviewing pilots who aren't jetBlue material?

Can't wait to see whats next.

Yes, in fact it does cost quite a bit to fly 80-10 guys to NY, put them up, transport and feed them, pay a staff of 20-30 pilots on paid days off to interview them, not to mention a host of other expenses. Wait, I have an idea!! We could charge the applicants like the majority of the "majors" did....boy, thats a real good idea. Then maybe we could charge them for their training?? Well, maybe you don't like our system but then I bet the majority of the applicants would agree our system is better. If you don't like it, don't apply, but then I get the impression you weren't interested anyway, which is fine.

And, we tried to get Yeager to make the calls, but he was busy.

And why do you even care "whats next"??

C ya

 

[Flying Freddie]

We tried to get Chuck Yeager but he didn't answer his phone.

 

[AlbieF15]

Not bashing 'Blue!

Well...standard...anything with JetBlue in the thread gets heated in a hurry

Jetblue320--I see the economics and it does make sense to me to make sure you get the right folks. Like I've said before--I've met some really great folks at your team, and I think you guys have a great culture. It won't stay great without your efforts, and I applaud that. The vigorous background checks probably save you having a guy/gal who you would regret for 20 years...

My point in the original thread was there was no need to stutter and stammer if it REALLY was a bad time to talk. If you have a head cold, a sick kid, or whatever...own up to it and fess up and see if you can do this at a later time. You tell me...would that be a foul? Would it take a guy out of the running? DGS or Joint Ops got an opinion? JayDub? Flipper?

The point to candidates is if you have an app in, it behooves you to do some prep NOW and be ready for a phone call. Prep doesn't mean calling me or Craig Thorton yet, but rather that you simply do some logbook review and put some thought into your work history and be ready to chat. I've had folks ask me for help for an interview 2 nights prior to the NY big day! Folks, this is not the time for procrastination!I'm proud of what I offer, but I can't get you ready on my own--you have to think, reflect, practice, and then practice some more to be able to express yourself to an interviewer. Start early, and take some time once a month or so to give yourself a "mock" question or two and do some research. Waiting until a week prior can be overwhelming. Some guys are naturals, but most of us can use a little practice here and there. Again...my point is when you send your app in do some research ASAP and start thinking about what you will say when you get your interview--don't wait until 3 weeks prior to CRAM for your final.

As a strategy, I might consider writing down some things I want JetBlue to know about me, and have some stories about your experiences that relate to say.... Safety, Caring, Fun, Passion, and Integrity.... Have a story or two handy about a time you helped a customer, had a conflict with a co-worker, etc etc (go to the gouge sites and you'll get an idea of the TYPE of question they usually ask). You don't need to have rote memorized story--you'll like sound stiff and get shot down anyway. Rather, you need to take time to reflect on YOUR experience and YOUR capabilities so you can recount your info when called "out of the 'Blue".

Doesn't matter if we like the process or not....as Brett Farve said about his streak of losing in the Vikings Dome..."It IS what it IS". This process, although not perfect, may be here for a while. Like I told me bros on the never ending peace keeping nightmares at Prince Sultan AB....it s*cks, and its going to s*ck for 90 days. So you can get tough and strap on a good attitude or you can be miserable for a long time, but those of us stuck in the tent with you would appreciate it if you tried the former out for a while." JetBlue has proven they don't mind being flexible and changing their minds, and if the powers that be decide this doesn't work they'll adapt. In the meantime, if you want to work there...better start having a gameplan for that call.

No kidding...this wasn't meant as flamebait starter. Just want folks looking for work to be at their best. Hope everyone gets what they want...