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Comair jumpseat this morning DCA-JFK

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Gate agents should face disciplinary action (as any pilot would) for not following procedures. Jumpseating is a privilege extended by the Captain, not the gate agent. As pilots, we are way too timid about this.

Agreed. I always hate when gate agents dictate whether or not I can get a ride. When shady stuff like this happens I always ask to speak to the captain. Usually that squashes anything the gate agent says.

Its not the agents call, its the captains, and for that I always thank them!



G
 
OK, get this.... JFK gate agent tells my girlfriend that she doesn't have time to get her on the flight. She tells the gate agent, but I am POSITIVE SPACE, I am not non-rev I am Dead Heading back to base POS SPACE. Gate Agent says "sorry, but we don't have to get POS SPACEs on either if we don't have time. She had been sitting at the gate for over 45 min - not like she ran up at the last minute.

Heyas,

Reminds me of a funny story when I was working for PDT....

We were doing one of those wacky holiday trips. CA and I DH on company metal from EWN to CLT, where we were going to DH from CLT to MIA.

We get to the gate in CLT, and try to check in....we had locater codes and everything. Agent goes ballistic: "Express CAN'T ride positive space and we're full. I have no seats for you". Several calm attempts to explain that this was part of a schedule trip fell on deaf ears.

Now if it were ME, I would have just left it alone, let the flight depart, THEN call scheduling to say I had been refused boarding, but the CA was a company type, and he called scheduling...and it was one of those conversations where you can hear the other person on the phone, even without the volume being turned up. The scheduler goes "WHAT WHAT WHAT?...put me on with the agent!".

Agent refuses to talk with the scheduler. CA bows out, and the scheduler calls the gate directly. And there I observed the most beautiful impasse I had ever witnessed in my life....a regional crew scheduler getting stonewalled by a mainline gate agent.

About 5 minutes to door closing, a supervisor comes down, and rips the agent a new one, and pulls two non-revs off to put us on. Needless to say, I'd have rather seen the non-revs go so I could go home, but the episode was really quite funny.

Nu
 
The other day in JFK we heard a company guy on the radio asking what gate our flight going out of. When he didn't show up, the Capt went to the gate just to see if they were denying him for some reason. Sure enough, the gate was trying to close the flight 10 minutes early. Also there was an AA FA nearly in tears because they wouldn't clear her to get home. Needless to say the Capt told the dummies to reopen the flight (yes they can do that) and put both of them on. If you have time, at least call about JS's or try to make an appearance at the gate.
 
Just when you thought you'd heard it all...

Agent: "Sorry, we can't take you today, sir (talking to me, AA pilot, in business casual)... you need to be in uniform to ride on Delta Connection."

Granted, she was busy boarding and I suspected she was using the lack of uniform as an excuse... but c'mon, just tell me you don't have enough time.

Rant off. :cool:

She probably didn't like Italians. Did you remember your hat?

...Sorry to hear about your troubles, fratello!
 
In all these stories you guys claim to have actually understood what a JFK gate agent mumbled out of their mouth. Not possible since none of them speak English or ebonics. Still haven't figured out what that jive they mumble is considered.
 
Gate agents should face disciplinary action (as any pilot would) for not following procedures. Jumpseating is a privilege extended by the Captain, not the gate agent. As pilots, we are way too timid about this.

Jumpseating is a privilege extended by the company you fly for with approval from the Captain.......
 
Heyas,

Reminds me of a funny story when I was working for PDT....

We were doing one of those wacky holiday trips. CA and I DH on company metal from EWN to CLT, where we were going to DH from CLT to MIA.

We get to the gate in CLT, and try to check in....we had locater codes and everything. Agent goes ballistic: "Express CAN'T ride positive space and we're full. I have no seats for you". Several calm attempts to explain that this was part of a schedule trip fell on deaf ears.

Now if it were ME, I would have just left it alone, let the flight depart, THEN call scheduling to say I had been refused boarding, but the CA was a company type, and he called scheduling...and it was one of those conversations where you can hear the other person on the phone, even without the volume being turned up. The scheduler goes "WHAT WHAT WHAT?...put me on with the agent!".

Agent refuses to talk with the scheduler. CA bows out, and the scheduler calls the gate directly. And there I observed the most beautiful impasse I had ever witnessed in my life....a regional crew scheduler getting stonewalled by a mainline gate agent.

About 5 minutes to door closing, a supervisor comes down, and rips the agent a new one, and pulls two non-revs off to put us on. Needless to say, I'd have rather seen the non-revs go so I could go home, but the episode was really quite funny.

Nu

With your type of work ethic, it's no wonder the airlines are in the shape they are in. Your company needs to make money or sooner or later you don't have a job. Or maybe you figure the airlines are like Obamacare? Don't worry, we'll print more money................
 
With your type of work ethic, it's no wonder the airlines are in the shape they are in. Your company needs to make money or sooner or later you don't have a job. Or maybe you figure the airlines are like Obamacare? Don't worry, we'll print more money................

With posts like this it's a wonder Frank Lorenzo hasn't been elected president...:D
 
With your type of work ethic, it's no wonder the airlines are in the shape they are in. Your company needs to make money or sooner or later you don't have a job. Or maybe you figure the airlines are like Obamacare? Don't worry, we'll print more money................

Obamacare? Really? How did you ever get a medical?
 
Have had 2 recently, DH JFK-BOS, was told "getcha on if any room" I said i'm POS she repeated ghetto phrase. FLT dept without me, I call scheduling and they lose it, I got displaced for 2 days at home. Haven't seen her lately. 2 flights CX cause they failed to get me on
Second one was ATL-LGA, 2 70 crews DH we're told there will be no room, Company man CAPT gets on phone with everyone at OH and they try's to get us on with no luck, then one of DL's finest comes up and starts yelling (we trying to get to work, we go before Non Revs) I stand back and laugh and she does not like that, anyways she spends the whole time yelling in ghetto. Finally the gate agent handed us standby tickets on a sold out flight, me and the guy I was flying with just went and got food while the others tried to win the losing battle. No one got on. We all got calls that day from many in the company asking for names and events. I non rev and JS on just about everyone all the time, and DL by far has the worse customer service (towards paying passengers)
 
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I hate that this goes on...we at JB...I know we are having some hiccups with our new system and it's been a PITA. Hopefully it'll be cleaned up soon.

so...

My JFK/LGA to ATL stories...

Comair agent in T2-JFK. Friggin flight was closed 17mins early...with open seats. Said she couldn't 're-open'. Buuuuullll$hit. I KNOW it can. Grrrr...this all translated to "I'm lazy and don't give a $hit about my job" attitude.

sigh

LGA-ATL. I walk up to a WIDE open flight...last one at 2100 to ATL. One UAL listed for JS. Screens show 60ish open seats...10 stbys. Agent tries to tell me that they only take one '1' jumpseater. I said that's incorrect unless you changed policies in 36hrs when I commuted up. We went back/forth about it. Then she tells me how she doesn't like off-liners 'Telling' her how things are. So...I was about to execute plan B and talk to an agent at neighboring gate to clear things up...this agent called next door and the other agent "schooled" her. Turn out, this agent hadn't worked actual gate in YEARS...YEARS people.

Maaaan, don't be messing with Daddy's commute home lady.

JFK-ATL...there is this one agent Lead or Sup...not sure. I swear, she doesn't like me personally, Jetblue or ALL offliners. Twice I almost didn't get on because of her. Thankfully this one gate...the Jetway was parked in such a way I could stand just outside the door and could be seen from the FWD galley. She marched down there ready to close out....then I could see a conflict between said agent and Captian. Then she marches up...says something under her breath to another agent about "...he won't leave without him". :) hehehe. Many kudos to that crew. I thanked him and he appologized for her nonsense. We still left a couple mins early.

BUT...this isn't the norm for me. I've had MANY awesome Delta agents hook me up...open a closed flight (takes less than 60 seconds)...list me with less then 10 mins to go....ect. Lots of times. Thanks big D for all the rides home.
 
I know folks love to rip Airways a new one at every turn, but I have to say, this winter they were positively the most amazing to me commuting. I had more than one CA on PSA, Air Wiskey, and PDT come to the gate to check for non-rev/js folks. In CLT the agents bent over backward to help me in a family emergency and got me on my way. More than once they saved my bacon (both to/from work)...thank you guys!
 

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