aroundtheblock said:
My reply was that if a pilot chooses to help it should be his choice not a requirement for the job. I stated I helped out at the commuter level. Many pilots will seek a major airline for not only the better pay, but also the better work rules. ... If I choose to go above and beyond my pilot duties, which I do all the time, it should be that... my choice.
Aroundtheblock,
The customer is the one with the choice, not you.
If the customer wants to fly on an airline with good service, he/she will. As a pilot, where do you draw the line? Do you just fly the plane? Do you help customers with their questions or is that just a customer service rep job? Do you help lift their bags, or is that just a flight attendant job? Do you assist passengers off/on the plane, or just let them fend for themselves? Do you bring their too big "carryon" down to the pit, or wait for the ramp guy to do it? Do you proactively find a mechanic to help fix a writeup, or do you sit and wait for the mechanic to come?
Do you see where I am going with this? Helping out the flight attendants in the back is only a small piece of the puzzle. If you are too good to help an F/A, are you too good to help a customer? Are you too good to help your fellow employees to get a plane out on time? If so, the customer will go elsewhere. Check out the majors right now (including my employer), the customers are going elsewhere in droves, precisely because of this attitude.
Swimming upstream
Skirt