The other day in CLE.
(Names have been changed to protect the innocent, guilty, and innocent bystanders).
Flight 1234: (In VERY angry tone) "Ops, we're still waiting for catering and now it's time to push, you guys gonna get your act together and get someone out here?!"
OPS: "Ummm, who is this?"
Flight 1234: "Cleveland!"
OPS: "I mean where are you going?"
Flight 1234: "CLEVELAND!"
Few moments of silence....
OPS: (very dry, calm voice) "You are in Cleveland, where are you going to?"
Flight 1234: "Oh, ummmm...... CHICAGO!"
Few more moments of silence....
OPS: "O'Hare or Midway?"
Few more minutes of silence....
Flight 1234: (very subdued and tail between legs now) "Oh, sorry, we're going to Midway."
OPS: "Very good, now that we have that figured out we can get somewhere."