asarjfo
Scheduling Fodder
- Joined
- Nov 25, 2001
- Posts
- 272
Ron White - AKA...."the Tater"ifly4food said:Huh? ok.....
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Ron White - AKA...."the Tater"ifly4food said:Huh? ok.....
You should kicked him in his balls! I'm tired of these junior FO's shouting for services on the radio and running ragged to "get out on time." Captains, put the newspaper down and exercise some leadership! Educate these young whelps.Freebrd said:It is illegal for the union to 'suggest' things for you to do in order to get management's attention. You'll just have to start on your own, and then watch as it catches on with other pilots and spreads. Actually saw an FO unload almost the entire cargo load by himself recently! That'll get management's attention...NOT!
I agree. We can't sacrafice customer service just to piss management off. Whether we like it or not, when we do harm to the companies reputation, it affects us as pilots negatively as well. I'm not saying that we need to be out there loading bags...thats not our job, and if we start doing that, they won't keep enough ramp staff because "the pilots can just help out." No, we really shouldn't be doing this, but we should be doing our job. I believe that the book says that we are supposed to call for a departure coordinator...is that correct? Regardless, there is a procedure to follow when the aircraft needs serviced and that is what we need to do. But we should not have this "screw ASA" attitude because that ulitimately effects our lifeline, which is our customers. We need to remember that...those people in the back of the plane, they aren't just passengers, they are customers and like Metro said, this industry is a customer service industry.MetroSheriff said:Indeed. God forbid some young wipper snapper try to do his part to advise operations that the aircraft is in need of lav service. As for doing what you can to help run on time, it would be a **CENSORED****CENSORED****CENSORED****CENSORED** shame if it ever crossed our minds that this is a customer service industry.
I am all for getting a good contract, but with an attitude that constantly says fu@k the people who are paying for the tickets it won't be long before we are down the deep, dark sh1thole that every airline but JetBlue, AirTran and Southwest is in.