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I've asked this specific question with 3 scheduling supervisors, and they all said that when the message is left, the two hour callout begins. One of my friends ran into a problem with this last year. Contact may be when there is a verbal exchange, but the schedulers are trained to start the two hours when they leave the message.
A CP may disagree, I don't know because I've never asked them. And I don't have a dog in the fight b/c I'm not on reserve. I'm just trying to help those on reserve out, and let them know that scheduling is starting the time at that point, even if you aren't.
I have a 0800 reserve time. If scheduling calls me at 0600....Should I pick up the phone? What if the call at 0000...or 2300 the previous day or 2200, or 2100, 2000. What if they call at 0500 just to give me the heads up? I will not pick up the phone until 0800. That is my reserve time. That is when I am on CALL! Section 13 M.2.f
I had a related grievance a while back. One point the company agreed on was that the two hours starts at contact, which they (the company) affirmed was voice-to-voice communications according to previous grievance settlements. Let scheduling tell you what they want, hang up the phone, look at your watch and show up two hours later. After 4 YEARS on reserve I've never been called in to a CP for this.