minitour said:
It's pretty easy to satisfy me.
Provide the services contracted in the agreed upon timeframe.
That didn't take place and when I voiced my displeasure, I was "benched"...for a month.
To me, that's unacceptable.
I can refer anyone to at least a half dozen others that attened at the same time as myself with the same opinions.
A pretty shady operation that unfortunately now has "current" students in trouble.
Like I said before, "go get 'em guys!"
-mini
I stand by mini's observation about the "rocket science" of customer satisfaction - services contracted for in the agreed upon time. And what I find outrageous is the assertion by Airman's lawyer that they were not wrong to go on accepting tuition, since they were supposedly negotiating a new lease. He also says that they are technically in operation with one instructor teaching a handful of students. I think Will and one or two instructors may be
donating their time to finish off a few close students, for
additional out-of-pocket expense to the students, but how does this constitute Airman still being "in operation"? Hmmm, I wonder, would this fulfill their contract with me to provide training in the timeframe I expected? Hell no!
By constrast, yesterday was (unfortunately) the first experience I had visiting a flight school that does business like a flight school should. It literally opened my eyes to what I
could and
should have been doing. I know some people, like 350, got what they paid for with Airman, while others, like passengers on a doomed flight, were unfortunate enough to be on her when she went down (yeah, I know that kinda sounds dirty). I don't blame those who are content with their Airman-brand training for holding back their ill will from Brenda & Co., but even without all the suspicious facts that have been unearthed in this case, I would still hold them accountable for the significant loss of my time, training, and finances. The fact that this situation has begun to reek of fraud and deceit only compounds my frustration, and from the bottom of my heart I can say it would only give me joy to see them pay dearly for this.
MFR