FlyBoeingJets
YES, that's NICE
- Joined
- Mar 20, 2003
- Posts
- 1,802
I didn't know that your pax were considered part of the "crew" on an airliner. Guess I have a lot to learn about CRM.
Yes you do, if my generalization is accurate. (who knows).
I was/am wrong to make generalizations. My only real point was how often do the pax offer anything? If they do offer it, we should consider the input. The F/A may be the one really freaking out. I personally welcome input. We can even make a short PA to point out the flaps are properly set up for T/O.
Yeah its a bother. But you don't know how many of the pax or F/A's are freaking out and your efforts may allay their fears AND increase the likelihood they will fly you again. PAX feel uncomfortably out of control sitting in the back. Letting them feel their input matters has value.
If you are messing up, the day was saved. Unlikely but possible.
Practicing really good CRM means having the confidence to let others challenge your ego and not let it get bruised.
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