There's nothing classy about flying Delta anymore whether it's an RJ or mainline. The service is barebones at best. People don't choose DL because it's classy...they choose DL either because it's convenient or it's cheap. Class left DL about ten years ago.350DRIVER said:Whirlwind,
I think Delta has many many loyal and faithful passengers that would never jump ship regardless of how much they can save by heading over to the "greyhound" of the sky. If you want "class" and top notch service then you fly Delta, if you want to join a cattle heard, save money, eat peanuts, and make five stops to get to where you want to go to then SWA would be more than happy to take your money. This is like comparing the Mercedes to a Cavalier, which one would you rather have if money is no object? I know I would much prefer the better product and not the cheaper no frills car. I don't think that you are going to see DL going anywhere anytime soon, too many people enjoy them, the product, and the good service that they provide.
I disagree in the sense that these are two completely different animals and in no way will DL swoop to the level of SWA, they have too much pride and class as a company to do so. I think Delta will refine it's product, get their flying back, improve on different areas, cut costs, etc, and once again be back to doing what made them so successful in the first place. They have a superior product but I truly believe that when they started to match fares and routes, etc, that is what got them into trouble, agreed. They need to stick to doing what they did so well... The boss is no moron and I am sure he has a plan that is going to work... I would in no way count DL out just quite yet. I do think they can make it happen but I also do agree with you that they must ditch this direct competition with the SWA's of the industry.
Here's one article I found about DL's "superior" product...somehow I couldn't find one article about DL's superior service:
http://www.bcentral.com/articles/elliott/155.asp
"According to those of you who contacted me, it's more a combination of poor service and cramped flying conditions that puts Delta over the top. (Coincidentally, Delta recently admitted that its service had slipped and promised to do better; so hopefully this carrier will work its way off this list.)"