Heyas,
Like others have said, while he may lack tact, he does have a point.
Passengers not known for their grasp of what we consider "obvious". A slightly different uniform, some 6 point type on the side of an airplane or some fine print on the website are examples. If it says "Continental Connection" on the side, all they see is "Continental"...after all, the paint job is the same, right?
All they know is that they called up Continental, or went to the Continental website, booked a ticket, which they probably got in a Continental ticket jacket, and went to the Continental gates. Sure, there were SOME differences, but no more different that Pepsi and Diet Pepsi...I mean, it's all made by Pepsi, right?
Ever notice in the supermarket that the generic crap they sell is often in packaging that is remarkably similar to the good stuff?
This guy was simply point this out. I would have done it differently, but hey, at least he tried.
What is going on IS outsourcing to the lowest bidder. Ask anyone on the street "hey, would you want to fly on a plane where the pilot was the lowest bidder?". My guess is the answer would be "fkuc no".
Personally, I'd be only too tickled to see all the regionals back as commuters flying Banderanties.
Nu