Speedtape
Well-known member
- Joined
- Oct 10, 2004
- Posts
- 1,973
When people believe they are being dealt with dishonestly, they don't put in the "extra effort" required to keep things running smoothly. Why do you think the Southwest (union pilots) are so productive? Unfortunately we are starting to see signs of this at Skywest. Take care of your employees and they will take care of you. Skywest management could have kept our ALPA drive from happening but it seems they took just a little too much.
That's a great point! That is exactly what happend here, or so I've heard.
There is a well known overnight package company that has built an empire in the service industry with one simple philosophy: "PEOPLE, SERVICE, PROFITS!"
Invest in and take care of your employees, with good processes they will be motivated to deliver a high level of service, and this should result in the greatest potential for profits! Then the circle starts over! It has been proven!