Griz said:
Also, our line briefs are confidential documents. I can't imagine a NetJets crew just showing them to someone at an FBO...even if he is a pilot associated with one of our customers. That is even more true if the crew actually screwed the pooch on this one. Why on earth would they go around telling folks in the FBO that they screwed up and showing proof of it to anyone in earshot. I have a serious bulls@#t alert going off about this.
So I'm laying down a challenge. Bally, send me a private message with the name of the customer and the date of the flight. I'll contact the powers that be in CMH and let them know that we had a customer that wasn't taken care of properly. If there actually was a problem, our Owner Services department is probably already aware of it and it has been solved.
Your framing of what the original poster said is a joke. He never said they "went around telling", I'm sure they were confronted as to why they were late, and the "someone associated"(as you put it) with your customer was pilot in direct employ of the CEO. Someone contracts you for supplemental lift for their in-house flight department and on the 1st trip you think the people from the Co.'s Av Dept. will just sit at home wondering if the new entity (you) will perform as advertized? Yeah right.
I gotta laugh at your notion that your line briefs are "confidential documents". I hate to tell you this, but an outside company of any type is by nature more of a confidentiality risk that one's own in-house flight dept., and the aforementioned " associate" of the CEO could very well be person who originally provided your company the info of which FBO the CEO always uses, among other things, like his itinerary. If they were late, he'd want to know if the crew had been provided the correct info or was something lost in translation. Of course you're gonna get checked up on for a lot of things. If you're merely being used for supplemental lift for an existing flight dept, believe me, you're continually getting audited on at least the basics of service by them in addition to your own company.
How do I know? Because I've done it as an employee and also on a contract basis. If a crew "screwed the pooch" (especially on a first use of your service) and my boss had expected me to be there to monitor things, yes indeed I would wind up seeing the brief sheet, to help ensure it didn't happen again and give my opinons later.
The bigger joke is your challenge. Supposedly you're some kind self-appointed expert on cofidentiality, but in reality you are a nameless, faceless entity on an internet message board, and you expect him to PM you info on his boss? You represent a breakdown of confidentiality at this point. That you don't realize this speaks volumes as far as how much your head is truly in the corporate world, where most of your customers lie. Your "bull$hit detector's" Additionally, I hardly thinks he needs you (or think he needs you) to go to your employers with a problem. Bally asks a few simple questions, makes some suggestions, and winds up being called a liar, and invited to engage in a pi$$ing contest.
It's a good thing your management understands how these supplemental lift relationships work, and that your attitude doesn't prevail. You'd never renew a contract.
