In 2011 we added (I think) 11 new airplanes. We increased the fleet something like 34%. Your comparison of a new F and C class to completely modifying 34% of you fleet in 1 year is like comparing apples and orangutans.
And which "deep, structural issues" are you talking about?
Cheapest labor in the industry?
12+ hr a day aircraft utilization?
84% load factors?
Unit revenue that has finally reached industry standard, and unit revenue growth that outpaced industry average?
Transition to industry standard IT systems?
#1 in baggage handling?
#3 (I think) in on-time stats
99+% completion
Winner of every reader-based travel award? (No, not the JD Powers award, because we won't pay the $60,000 they require to be considered.)
This place is far from perfect from an employee standpoint, but "deep,structural issues?" No, I disagree.