I did "get it" ....USAir SUCKED!....
It doesn't matter how, or by who, you got paid, (or how you "wear" not "where"the stupid hat) it was the worst experience of my career. At all levels, incompetence ruled. For 3 years, I saw the "service" that US provided and, overall, IT SUCKED! compared to other airlines. They treat their employees like $hit who in turn, point the love at everyone else. Nasty galley hags, rude gate agents and cranky rampers. Before I left, a regional Chief Pilot told us that US wants AC moved, PERIOD! There will be no "Customer service delays" At DCA, I was reprimanded this past fall for getting a rotten lav serviced, it was soo bad that I almost puked. US called my Reginal Chief to ask why we took a 18 min delay for a lav. They said that if enough people complaing, it might make a difference but for now, MOVE THE PLANE! That was directly from USAir Express, I repeat NO PROACTIVE CUSTOMER SERVICE! Ain't that grand? I commuted on US for 3 years and can count on ONE HAND the times I received, or even witnessed anything remotely resembling quality service. I purposely avoided traveling on them as did a suprising number of mainline US crew members, to avoid some foul-breathed bitter a$$wipe looking to make your day a crappy one. The weren't happy until you weren't happy. The day they shut down will be sad, but they are getting shellacked on the East Coast, and for a good reason. People are fed up with US and are looking for ANY reason to go elsewhere. With Southwest coming to PHL, change for the better, is in the air. Maybe the wake up call will be loud enough for US to respond, but I kinda doubt it. For the nice folks @ US, I wish them well.